Verification tutorial: step 2
Understanding the adjustment
Select the Details tab at the top of the page to help you understand the adjustment amount. This page shows your iPlan budgeted amounts on the left side of the grid and actual or projected charges and credits on the right side. You may sort the columns in each grid by Amount or Description to aid in comparing the amounts.
Be sure to view all items by verifying the number of items available (see “More Items”).
View each section on the verification page to determine what differences make up the adjustment amount. You will need to total the differences from all the sections to match the adjustment amount. If the amount is not easily identified, you may have a balance or credit remaining from a prior term. View Account Summary by Term if you think a prior term is causing that issue.
If you are unable to calculate the account adjustment or have any questions, please call our office at 773-508-7705 or email us at firstname.lastname@example.org