- Why can we not make reservations during the first 3 weeks of a semester?
The mission of Loyola University Chicago is to provide an place for the highest quality academics. In order to achieve this goal, our students must have the best facilities. To make sure they are in the best facilities, the Office of Registration and Records needs to have the ability to move a class freely during the first 21 days.
The Campus Reservations department can make reservations in non-academic spaces during the first 21 days; however, space is limited.
- I forgot my username and/or password. Can I get a new one?
Faculty/Staff: You must log-in using your UVID (same on used for Groupwise, LOCUS, etc.) and we can not change your password. Please use the personal account manager to reset your password. If you cannot remember your password or username, contact the help desk at 4-4444.
If you are a full-time staff or faculty member and log-in to Loyola computers using a HIGHERED.LS.LOYOLA or HIGHERED.WT.LOYOLA context, you can use your UVID (the same used for Groupwise, LOCUS, etc).
If you are a Faculty or Staff member who logs-in using a STUDENT context, you will need to contact your department’s administrative assistant to make room reservations.
- Why are you not responding to my request?
On an average day, Campus Reservations receives over 230 reservation requests. During the first 4 weeks of a semester, we receive an average of 1,302 requests every day. Though we try to respond to all requests within 48 hours, we cannot physically process this many requests in that time frame.
We understand that all of your requests are important. We suggest that you avoid making requests during the first 4 weeks of a semester and request space earlier. As always, we process all requests on a first-come, first-served basis. No one person, group, or event has a priority. The earlier you submit your request, the better.
- What information is most pertinent to include on a reservation request?
We ask that you give us as much information as you possibly can. This includes the following:
- Preferred Meeting Place (If you do not care, ask for a campus)
- Alternate Meeting Spaces
- I am having trouble logging-in to the WebViewer.
Faculty/Staff: If you are a full-time staff or faculty member and log-in to Loyola computers using a HIGHERED.LS.LOYOLA or HIGHERED.WT.LOYOLA context, you can use your UVID (same used for Groupwise, LOCUS, etc.). If you are a Faculty or Staff member that logs-in using a STUDENT context, you will need to contact your department’s administrative assistant to make room reservations.
- Why am I not receiving emails?
Faculty/Staff: Emails will only go to your @luc.edu email address. They may be going into your "Junk Mail" folder. If you are having this problem, call the help desk (4-4444) and they will be able to assist you. If you did not receive a confirmation via email, you can email Campus Reservations (email@example.com) and we will send one to you.
- How do you make a reservation?
All reservations must be made online using the WebViewer: LUC.edu/roomres.
We no longer accept reservations via email or phone (except for emergency requests-- meetings within 48 hours that are unexpected and unforeseen). We try to respond to all requests within 48 hours.
- How many reservations do you get a day?
On an average day Campus Reservations receives over 230 reservation requests. During the first 4 weeks of a semester we receive an average of 1,302 requests every day.
- How long should I wait to hear back from you before sending an email?
Please wait 72 hours to send us an email about a request. During the first 4 weeks of a semester, we receive an average of 1,302 requests every day. Therefore, it may take as long as a 7 business days to process requests. We try to respond to all requests within 48 hours; however, we cannot physically process this many requests in that time frame.
- How do I cancel an event?
To cancel an event, please email firstname.lastname@example.org. Please include:
- Reservation Number
- What dates or Places to cancel (many reservations have multiple dates and places)
- Your contact information
- What space should I use for an event?
A full list of facilities and who reserves them is available on our web site: click here to browse the full Room Inventory.
- Why is there someone else in my room?
Our computer system does not allow double bookings (there is no override function, no administrator rights, etc. that can allow a double booking in our system). It is not possible. Therefore, we know that one person must have the room. Most of the time "double bookings" are caused when people do not read their requests, emails, or reservations from campus reservations.
On a few very rare occasions, classrooms have not updated in LOCUS correctly. Campus Reservations’ computer system pulls its classroom information from LOCUS. Therefore, we have had instances where there was a class occupying a space where we scheduled a meeting. For all academic space reservations, we check both LOCUS and our computer system. However, very rarely glitches can happen. If you believe this has happened to you, please contact Campus Reservations as soon as possible. Chances are, if it happened to you, it will happen to others in the future and we want to actively prevent all conflicts.
Have a question not answered on here? Email us: email@example.com