Overview:

Loyola University Chicago’s Center for Urban Research and Learning and Catholic Charities have developed a research partnership to evaluate Catholic Charities Homelessness Prevention Call Center. The Call Center is a homelessness prevention initiative of the City of Chicago’s “10-Year Plan to End Homelessness.” Launched in January 2007, the Call Center directs individuals identified as being at risk for homelessness to appropriate short-term funding agencies and other social services as deemed appropriate. CURL and Catholic Charities will conduct a process evaluation of the Call Center’s daily operations, the experience of callers through the Call Center system, the efficiency level of Call Center policies, and system best practices. This evaluation will inform future Call Center planning and programming.