Equipment Loan Program Resource Guide
Digital Media Service has compiled the following Resource Guide to detail the full policies and procedures of the Equipment Loan Program. This Guide also contains an introduction to the Loan Program and instructions on accessing and utilizing the Reservation System:
- Digital Media Services Resource Guide - Spring 2014 (Version 2.0.1 - January 11, 2014)
Notifications from Digital Media Services are a courtesy to inform clients of equipment activity against their account. Clients may request a copy of the Equipment Loan Contract at the time of loan.
E-mail notifications are a courtesy service to inform clients of equipment activity against their account. As a reminder:
The University considers electronic mail, using the official “@luc.edu” email address that is provided by the University to every enrolled student, an official form of communication between the University and the student. Students are responsible for all communications sent to their Loyola email accounts from a University official. (Community Standards 43)
If a client forwards their University e-mail, please note that these messages may be delayed, or even blocked, depending on their service provider. If a notification is not received, be sure to check the “junk” folder to see if the notification is interpreted as SPAM. An easy way to avoid this is to mark the following as trusted email sources:
The following email notifications will be sent to a client’s Loyola University Chicago e-mail account:
- Reminder to pick-up reserved equipment from a Digital Media Services location;
- Equipment is due for return to a Digital Media Services location;
- Reminder when equipment is past due;
- A charge, including a fine, or payment is made against a client’s account;
- Equipment is loaned against a client’s account;
- Equipment is returned against client’s account; and
- Changes made to a reservation, either by a staff member, or that a client approved.
A client may be contacted by a member of the Digital Media Services team at their primary contact telephone number to discuss overdue equipment that is impacting another client’s reservation. As email is an official form of University communication, these calls are not a requirement. Equipment that is not returned by the specified return time is subject to the overall policies and procedures document.