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Common Questions

About Adobe Connect

Can anyone use Adobe Connect?
Adobe Connect is available to students, faculty and staff of Loyola University Chicago. Guests may be invited to participate in a meeting, but only if invited by a host.

How do I log in to Adobe Connect?
To access Adobe Connect, visit https://connect.luc.edu and login with your Loyola Network ID and password. If you are a guest accessing the system, click the link provided by the meeting host. If applicable, enter the username and password (and/or passcode) provided by the host.

What if I forgot my password?
If you do not remember your Loyola password or are having trouble accessing your account, please review the Information Technology Services "Password Support" page by visiting http://www.luc.edu/its/pam.shtml. This page will contain the information and steps necessary to reset your password, as well as contact information for the Help Desk.

Is Adobe Connect compatible with mobile devices?
In most cases, yes. Most tablets are included in the list of mobile devices capable of accessing Adobe Connect, and these tablets are able to share documents and presentations from an Adobe Connect Server. Additionally, hosts may change meeting layout, use the whiteboard, and draw on slides. To check mobile compatibility, please consult our Software and Hardware section below. 

Meeting Rooms

How do I create a meeting room?
To create a meeting room, please review the " " page for more information.

Can I re-use the same meeting room?
Yes, once you create a meeting room, you can use it as many times as you like. It will be available at the assigned URL until you choose to delete it.

Is there a limit on how many people can attend a meeting?
There is a limit of 1500 individual users per meeting room. With one host running the meeting, an additional 1499 participants or presenters may be in the room before capacity will be reached and no additional users may enter.

Is there a limit on how much I can upload to Adobe Connect?
Adobe Connect permits uploads up to 100MB. Uploads larger than this size may fail during the upload process. It is important to take into consideration your end user when uploading documents for users to download. A 100MB file can take a considerable amount of time for a user with DSL internet speeds or slower to download.

Can I record a meeting in Adobe Connect?
Yes, Adobe Connect meetings can be recorded and saved for playback. Since Adobe Connect records the events rather than just static screenshots, participants or those unable to attend the meeting can play the recording in whatever size they would like and use some of the interactive features that a typical participant would have been able to manipulate.

Can I download archives (recordings) of my meetings and publish them elsewhere (e.g. on my own web server) or distribute them for offline viewing?
Yes, Adobe Connect meetings can be recorded and shared with people who do not have access to the Adobe Connect server. To do this, you must create an offline version of the recording, which is saved as a single FLV file. Once you have finished creating the FLV file, you can use any internet browser to navigate to the location of your file. Please be aware of participant privacy rights and content disclosed in the meeting prior to making potential recordings available for public access.

Can a non-Loyola colleague join a meeting?
Yes, anyone (Loyola affiliated or not) can join a meeting that is configured to accept guests as participants. This configuration is at the meeting hosts discretion, hosts have three (3) options when configuring the meeting:
     Option 1 - "Only registered users may enter the room (guest access is blocked)"
     Option 2 - "Only registered users and accepted guests may enter the room"
     Option 3 - "Anyone who has the URL for the meeting can enter the room"

In addition to these three settings, hosts may optionally setup and require a passcode, which both registered and guest participants would need to enter before gaining access to a room.

Roles and Access

What are the possible roles in an Adobe Connect meeting?
There are three main roles you can have in a meeting: Meeting Host, Presenter, Participant.

Host

The meeting host can:

  • Set up meetings, invite guests, approve guests, put rooms on hold or end the meeting
  • Add or edit layouts
  • Promote and demote attendees
  • Switch to preparing mode to create or edit layouts for a different presentation
  • Show slides and content, share screens, broadcast audio and video, and change the meeting room properties
  • Control participant audio and video broadcast
  • Record the meeting room

The meeting host requires a "Meeting Host" license. To request a webinar license, click here.

Presenter

The meeting presenter can:

  • Show slides and content, and share screens
  • Chat, answer questions, and broadcast live audio and video
Participant

The meeting participant can:

  • View and participate in a meeting
  • View the content being shown, hear and see the presenter's audio and video broadcast, use text chat, take polls, and download files
  • If given permission, broadcast their own audio and video
  • If given permission, control specific Pods where access has been granted

How do I obtain Meeting Host privileges?
To learn more about how to request a "Meeting Host" license, please visit our "Requesting a License" page.

Software and Hardware

What are the system/software requirements to use Adobe Connect?
Listed in the table below are the system requirements to use the Adobe Connect application. For up-to-date system requirements, please visit Adobe's "Technical Specifications" page at http://www.adobe.com/products/adobeconnect/tech-specs.html.

Windows
  • 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7; 2GHz Intel Pentium 4 or faster processor (or equivalent) for Windows Vista®
  • Windows XP Home or Professional with Service Pack 2; Windows Vista Home Premium, Business, Ultimate, or Enterprise; or Windows 7 Home Premium, Professional, or Ultimate (32-bit edition, or 64-bit edition with 32-bit browser)
  • 512MB of RAM (1GB recommended) for Windows XP or Windows 7; 1GB of RAM (2GB recommended) for Windows Vista
  • Microsoft Internet Explorer 6, 7, or 8; Mozilla Firefox 2.x or 3.x; or Google Chrome
  • Adobe® Flash® Player 10.1 for all users (hosts, presenters, participants, and administrators)
Mac OS
  • 500MHz PowerPC® G3 or faster or 1.83GHz Intel Core™ Duo or faster processor
  • Mac OS X v10.4–10.6 (Intel); Mac OS X v10.4 (PowerPC)
  • 512MB of RAM (1GB recommended)
  • Mozilla Firefox 2.x or 3x; Safari 2.x; or Google Chrome
  • Adobe Flash Player 10.1 for all users (hosts, presenters, participants, and administrators)
Linux
  • Presenter/Hosts: Ubuntu 10 (32-bit)
  • Attendees: Ubuntu10; Red Hat® Enterprise Linux® (RHEL) 4.x, 5.x; Novell SUSE® 9.x or 10.x
  • Mozilla Firefox 2x or 3x
  • Adobe Flash Player 10.1 for all users (hosts, presenters, participants, and administrators)
Solaris
  • Mozilla Firefox 2x or 3x
  • Adobe Flash Player 10.1 for all users (hosts, presenters, participants, and administrators)
Mobile
  • Apple devices: iOS 3 or 4, created for Apple iPhone; compatible with Apple iPad and iPod Touch (3G or 4G connection recommended)
  • Android™ devices: Android 2.2; Adobe AIR® for Android; compatible with HTC Nexus One and Motorola Droid (3G or 4G connection recommended)
    Note that simultaneous teleconference activity is restricted when using a carrier that does not support simultaneous data and voice.

For devices that do not meet these requirements, meetings can be attended in the browser if the device meets the following requirements: Mobile OS with Flash Player and AIR support (Flash Player 10.1). Attending via the Adobe Connect Mobile app is recommended.

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Digital Media Services · digitalmediaservices@luc.edu · 773-508-8029 · Copyright & Disclaimer 2011

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