The ITS Help Desk and ResNet provide the Loyola community with a single point of contact for technology support. While ResNet is a complimentary 'best effort' technical support available for students, both groups are committed to providing both professional and timely service in logging customer service requests.
Additionally, we strive to resolve requests initially or refer them to the correct support areas within the Information Technology Services division. We continuously improve our services by educating our staff, measuring performance, and monitoring customer satisfaction.
Requesting Service from the ITS Help desk
To contact the ITS Help Desk by phone, dial 773.508.4ITS. (773.508.4487)
To submit a request for service or support, send an e-mail to firstname.lastname@example.org.
Be sure to include the following information:
- Complete contact information: Name & Telephone number we can reach you at.
- Location: Where is the location required for the support/service request?
- A thorough description of the service request or problem.
- If the request for service/support involves Loyola computers or equipment, please provide the barcode number.