Loyola University Chicago

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Loyola University Chicago

Help Desk

ResNet

ResNet is a complimentary "best effort" technical support available for Loyola students. Service and support includes, but is not limited to, the following:

  1. Device Configuration & Loyola Netreg
  2. Internet Connectivity Issues
  3. Mac and Linux Support
  4. Microsoft Windows Maintenance
  5. Virus and Malware Removal

If you are a Loyola Student requiring technical support, you can contact the ITS HelpDesk at 773.508.4487 or stop by a ResNet office location during posted business Resnet Support Hours. On-site support is available within the Klarchek Information Commons, Room 203, or the Corboy Law Center, Room 605 and you do not need an appointment!

APPOINTMENTS ARE NOW REQUIRED FOR SOME SERVICES!

Q:  What support can we provide in our drop-in location?

A:  Quick fixes, i.e., anything that takes less than 20 minutes does not require an appointment (as long as there is not an appointment pending)

 

Q:  How can I make an appointment?

A:  An appointment schedule is maintained at each office.  We do not make appointments over the telephone. 

 

Q:  How much time should I plan for an appointment?

A:  Virus and malware removal takes time.  We suggest students plan on 1.5 – 2 hours.

 

Q:  Can I leave my computer with you and pick it up when the work is done?

A:  No, we do not have the resources and security to lock-up your device in our office. 

 

Q:  Can I get my data backed up and my operating system re-installed?

A:  Due to licensing key restrictions, ResNet will no longer provide system back-up and reinstallations

 

Loyola

Information Technology Services Help Desk · 1032 W. Sheridan Road · Chicago, IL 60660 · 773-508-4487
helpdesk@luc.edu
 

Notice of Non-discriminatory Policy