Help Desk | Loyola University Chicago

Help Desk


Loyola Netreg

What is Loyola NETREG? Every new device connecting to the network via wired or wireless must be registered. Registrations are maintained for 120 days or for 14 days of inactivity, which ever comes first. The following are the five most commonly asked questions regarding Loyola's Netreg.

  • How does it work? The Network Access Control (NAC) system provides a small program that is run on your computer. If the program detects that your system is not up to the appropriate standards, you will not be allowed on the network until you fix the identified problems with your system. If your system meets requirements, the program erases itself after it is run.
  • What standards does it look for? The NAC program checks to make sure that you are running a current operating system, that you have installed important security patches, and that you are not running certain peer-to-peer software programs. If you are using a Windows Operating System, it also checks that you are running anti-virus software with up-to-date anti-virus definitions.
  • What is Network Access Control? Network Access Control (NAC) is a way to control what devices are allowed on Loyola's network. This ensures that Loyola's network is used to serve the University's instructional, research, health care, administrative and public service missions.
  • Why does it check for peer-to-peer software programs? Please refer to the University Information Security Office and their policies on peer-to-peer software.
  • Are you scanning my machine for personal information about me? No. We only check to make sure that your machine meets appropriate standards and that it is not running certain peer-to-peer software programs. Some information about your computer (such as the operating system and anti-virus program used) is collected, but no personally identifiable information is collected. The program does not collect any information about your files, software used or Internet browsing habits.

Remote Scan

Visit the Remote Scan site to pre-scan your computer to verify your device meets the network security requirements for Bradford access prior to your arrival on campus. If you do not meet the requirements, you will be provided with options on how to update and patch your computer. If you have questions, you can always contact the ITS Helpdesk via telephone at 773.508.4487.

STUDENT SUPPORTResNet is free "Best Effort" assistance available for students to provide support with their personal computers and electronic devices connecting to the university network and to assist students resolve computer related problems.

* Students looking for on-site software support can bring their computer and power cord to either the ResNet office located at Lake Shore or Water Tower. Please click here for office locations and availability. No appointment is necessary! Here are a few areas we support:

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