Classroom Assistant

Summary: This position provides general support for the 300 centrally controlled electronic classrooms and learning spaces. Responsibilities include completing regular checks of electronic spaces, troubleshooting equipment issues, delivering portable equipment, bridging video conferences, conducting tutorials, and providing other assistance as needed. Classroom Assistants may also be asked to support additional instructional systems and to help with research initiatives. To perform this job successfully, individuals must have good oral and written communication skills, a willingness to work as part of a team, and be highly motivated to support faculty with integrating technology into teaching and learning. Some technical experience is required.

Responsibilities:

• Completes regular checks of centrally controlled electronic classrooms and learning spaces; cleans presentation equipment and workstation areas
• Troubleshoots equipment problems and logs a daily check sheet; reports issues needing further assistance to ITRS staff
• Delivers and picks up portable presentation equipment for special VIP events
• Assists with video conference bridging between campus locations and outside sites
• Responds to phone and email requests promptly; follows up on requests in a timely matter
• Monitors the call logging system and updates tickets when appropriate
• Provides short tutorials on using instructional systems and classroom technology to university faculty, staff, and students
• Additional responsibilities as assigned which may include computer imaging, video recording, web conferencing, and live web streaming

Technical Skills: The position requires familiarity with a wide range of presentation equipment including projectors, video cameras, media players, interactive whiteboards, and portable devices such as laptops and tablets. Additional experience with any of the following is considered a plus: Adobe Connect, Blackboard Learn, multimedia control systems, video conferencing systems, and clickers.

Reports to: Classroom Assistants receive daily directives from ITRS Classroom Technicians, Educational Technologists, and Technology Coordinators. All ITRS staff and student workers report to the Manager of Instructional Technology & Research Support.

Hours: Normal hours of operation are M-F, 7:00AM to 9:00PM at LSC and M-F, 7:30AM to 10:00PM at WTC. A smaller staff operates on Saturdays, 8:00AM to 3:00PM at LSC and 8:00AM to 5:00PM at WTC. Students may work no more than 19.5 hours per week during the fall and spring semesters. On average, a Classroom Assistant is scheduled for 10-15 hours per week. Additional hours may be available over breaks and the summer. During this time, students are allowed to log up to 37.5 hours per week.

Hiring: ITRS is currently seeking candidates for the Fall 2012 semester. New hire training will be scheduled ASAP. Priority is given to candidates who are flexible with scheduling and open to working on both campuses. Federal Work Study (FWS) is not a requirement for this position. However, if a new hire is eligible FWS will be applied. Rate of pay commensurate with experience.

To apply: Send letter of interest and current resume to kchavez@luc.edu or visit www.luc.edu/career to apply online. Please indicate your availability to start new hire training.

Office Assistant

Summary: This position provides general support for ITRS staff working on projects. Responsibilities include tracking media lab usage, developing media content, creating documentation, conducting tutorials, working with vendors, generating forms and reports, and providing other assistance as needed. Office Assistants may also be asked to support classroom technology and to help with research initiatives. To perform this job successfully, individuals must have good oral and written communication skills, a willingness to work as part of a team, and be highly motivated to support faculty with integrating technology into teaching and learning. Some technical experience is required.

Responsibilities:

• Develops media content (e.g., photo, video, graphics, etc.) for ITRS projects
• Creates documentation (e.g., web pages, PDFs, learning objects, etc.) on the use of instructional systems and classroom technology for university faculty, staff, and students
• Provides short tutorials on using instructional systems and classroom technology to university faculty, staff, and students
• Secures quotes from vendors and generates an assortment of forms and reports; assists with other office tasks as needed
• Responds to phone and email requests promptly; follows up on requests in a timely matter
• Monitors the call logging system and updates tickets when appropriate
• Additional responsibilities as assigned which may include supporting classroom technology and helping out with research initiatives

Technical skills: The position requires familiarity with Microsoft Office Suite, Blackboard Learn, and a wide range of social media. Additional experience with any of the following applications is considered a plus: Adobe Creative Suite, Adobe Connect, Apple iLife, Apple Final Cut Pro, Audacity, Camtasia Studio, Snag-it, and other digital media applications.

Reports to: Office Assistants receive daily directives from ITRS Educational Technologists and Technology Coordinators. All ITRS staff and student workers report to the Manager of Instructional Technology & Research Support.

Hours: Normal office hours are 8:00AM to 5:00PM. Students may work no more than 19.5 hours per week during the fall and spring semesters. On average, an Office Assistant is scheduled for 12-15 hours per week. Additional hours may be available over breaks and the summer. During this time, students are allowed to log up to 37.5 hours per week.

Hiring: ITRS is currently seeking candidates for the Fall 2012 semester. New hire training will be scheduled ASAP. Federal Work Study (FWS) is not a requirement for this position. However, if a new hire is eligible FWS will be applied. Rate of pay commensurate with experience.

To apply: Send letter of interest and current resume to cbello@luc.edu or visit www.luc.edu/career to apply online. Please indicate your availability to start new hire training.