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Loyola University Chicago

Instructional Technology & Research Support

Information Technology Services



Instructional Technology & Research Support (ITRS) follows the general policies and guidelines established by Information Technology Services (ITS) at Loyola University Chicago:

Help Desk Requests

All requests for assistance should be submitted to the ITS Help Desk (x8-4ITS or helpdesk@luc.edu). You will receive a first response within 24 hours for tickets submitted Monday to Friday. Those submitted after 3:00PM on Fridays, or on weekends and holidays will receive a first contact the next business day.

Video Conferencing

Loyola has four primary video conferencing rooms: Granada Center West (291), Information Commons 332, Cuneo Hall 109, and Corboy Law Center 727. To reserve one or more of these rooms, contact Campus Reservations. Documentation for using the conference system is provided in each room and is also available as a downloadable PDF by visiting the Classrooms section. A classroom technician can assist you on-site prior to the start of your video conference during regular hours of operation. Once your room reservation has been confirmed, contact the Help Desk. Requests should be submitted at least 72 hours in advance.

Video Capture, Lecture Capture, and Live Streaming

Video capture records the the front of the classroom only. It does not capture the screen content. Loyola has several video capture classrooms: Crown Center Auditorium and 114-115; Information Commons 105, 111, 112, 120, 215, 216, 230; Corboy Law Center 202; Maguire Hall 110; and Communication Building 014 and 015. Lecture capture records the front of the classroom and the screen content simultaneously. Both sources a combined into a single media file for distribution to students. The university is piloting a system in Mundelein Center 508 and Corboy Law Center Annex 423. If you are instructor and would like your class scheduled in one of these specialty classrooms, contact the Office of Registration & Records. Once your room has been confirmed, you can request a tutorial from a classroom technician by contacting the Help Desk.

Limited assistance is available for live streaming of approved academic events during regular hours of operation. Please note that ITRS does not staff a professional videographer. To submit a request, contact the Help Desk. Requests are subject to approval by Information Technology Services (ITS) and should be submitted at least a week in advance.

Equipment Loan Program

Eligibility: To borrow equipment from Classroom Technology Support, the client must present a valid Loyola University Chicago ID card, be a current faculty or staff member, and have no outstanding fines or active restrictions on their account.  


Check out:

Duration of loan:

Check in:

 Fines: All fines accrue on a daily basis for overdue equipment and clients will be charged simply based on the number of business days. Fines will not be assessed on a pro-rated basis. Please note that there is no maximum fine amount for overdue equipment. For further clarification, we've provided the following sample scenario:

Jane has checked out an i>clicker instructor kit for the fall semester. The kit was due back one week after finals concluded, in this case December 18. Due to several factors, Jane was unable to return the kit until December 21. Jane was assessed a fine of $25.

DayFine Assessed
Saturday, December 19 $0.00
Sunday, December 20 $0.00
Monday, December 21 $25.00

Please note: After 5 business days the client will be charged the full MSRP replacement cost plus late fines. All fines will be assessed to a client's account through the Bursar's Office.

Listed below is the maximum time length specific equipment can be on loan to a client along with the corresponding daily fine.

Equipment TypeMaximum Check-out TimeDaily Fine
i>clicker instructor kit Semester (approx 120 days) $25.00

Stolen equipment: The client must file a police report and an incident report with Campus Safety for all equipment on loan that is presumed to be stolen. Failure to file these forms will result in the client being fined the full MSPR replacement cost. All fines will be assessed to a client's account through the Bursar's Office.

Appealing fines: Fines may be appealed to the Manager of Classroom Technology Support within thirty (30) days from when they were originally assessed. After thirty days appeal requests will not be granted. To appeal a fine from CTS, send an email to cts@luc.edu with the following information:

You may be contacted for additional information regarding your appeal. The status of your appeal will be sent via email. An appeal request does not guarantee that your appeal will be granted or denied. All requests are reviewed on a case-by-case basis.

Digital Media Room

The Digital Media Room (DMR), located at the Granada Center, Room 292, provides faculty and staff with access to multimedia equipment and software, and a quiet area for audio recording. The DMR offers four desktop workstations - three Windows machines and one Mac - and access to several Web capture applications, including Articulate Studio and Camtasia Studio.

To use the Digital Media Room, and for additional information, send an email to itrs@luc.edu to schedule an appointment. If you arrive to use the DMR for a scheduled session and the door is locked, please see Liz Van Kleeck at the Granada Center, Room 240.



"Clicker" is a simple term used to describe a wireless hand-held device that can be used to interact with students in the classroom. Clickers allow for "instant" feedback from students for questions posed by instructors. Loyola has partnered with i>clicker to serve as the preferred audience response system vendor.

Instructors who are interested in using i>clicker for their courses will need to:

Instructors interested in recording i>clicker results within the Sakai Gradebook should add the i>clicker tool in each course where they are using i>clicker (instructions are at Sakai Tools). Adding the tool will add a button in the left Tools menu that students should use to register their clickers. For additional assistance, visit i>clicker.

Loyola has one complete classroom kit containing a base receiver, 2 instructor remotes, 28 participant remotes, USB extension cable, and a flash drive containing the latest Windows and Mac version of the i>clicker software all bundled in a carrying case on wheels. This kit is available to faculty and staff interested in trying out the technology for a single class session or individual meeting. The kit must be returned within 48 hours of receipt. At this time the kit is not available in the Classroom Technology Support online equipment loan program. Please contact Sarah Kentner directly at skentner@luc.edu for questions and/or to make a request.



Instructional Technology and Research Support (ITRS)
Division of Information Technology Services
1032 W. Sheridan Ave. · Granada Center, Room 240 · Chicago, IL 60660
25 E. Pearson St. · Corboy Law Center, Room 731 · Chicago, IL 60611

Notice of Non-discriminatory Policy