Loyola University Chicago

Instructional Technology & Research Support

Information Technology Services

Policies

General

Instructional Technology & Research Support (ITRS) follows the general policies and guidelines established by Information Technology Services (ITS) at Loyola University Chicago:

Help Desk Requests

For the quickest response, all requests for assistance should be submitted to the ITS Help Desk (x8-4ITS or helpdesk@luc.edu). Tickets typically receive a first response during the University's normal business hours of M-F, 9:00AM-5:00PM. Requests for assistance submitted after 5:00PM or on weekends and University holidays will receive a first response the next business day. Calls for assistance in the classroom may have extended hours. Please visit the Classroom Support Hours page for the latest information and schedule.

Video Conferencing

Loyola has four primary video conferencing rooms: Granada Center West (291), Information Commons 332, Cuneo Hall 109, and Corboy Law Center 727. To reserve one or more of these rooms, contact Campus Reservations. Documentation for using the conference system is provided in each room and is also available as a downloadable PDF by visiting the Classrooms section. A classroom technician can assist you on-site prior to the start of your video conference during regular hours of operation. Once your room reservation has been confirmed, contact the Help Desk. Requests should be submitted at least 72 hours in advance.

Video Capture, Lecture Capture, and Live Streaming

Video capture records the the front of the classroom only. It does not capture the screen content. Loyola has several video capture classrooms: Crown Center Auditorium and 114-115; Information Commons 105, 111, 112, 120, 215, 216, 230; Corboy Law Center 202; Maguire Hall 110; and Communication Building 014 and 015. Lecture capture records the front of the classroom and the screen content simultaneously. Both sources a combined into a single media file for distribution to students. The university is piloting a system in Mundelein Center 508 and Corboy Law Center Annex 423. If you are instructor and would like your class scheduled in one of these specialty classrooms, contact the Office of Registration & Records. Once your room has been confirmed, you can request a tutorial from a classroom technician by contacting the Help Desk.

Limited assistance is available for live streaming of approved academic events during regular hours of operation. Please note that ITRS does not staff a professional videographer. To submit a request, contact the Help Desk. Requests are subject to approval by Information Technology Services (ITS) and should be submitted at least a week in advance.

Granda Center 292, Training Lab

The Granda Center 292, Training Lab, located on the second floor of Granada Center, provides faculty and staff with access to multimedia equipment and software, and a quiet area for audio recording. The Training Lab offers six desktop workstations and access to several Web capture applications, including Articulate Studio and Camtasia Studio.

To use the Training Lab, please reserve the space with the Campus Reservations 25Live system.