Faculty and staff have a number of options when initiating a conference call. Some make use of features available through a desktop telephone, some are available from a computer via Loyola's Microsoft Exchange platform, and some use traditional calling bridges through an outside service provider.
Information Technology Services has a number of speaker phones available for use on campus. Contact the Help Desk at 773.508.4487 or email@example.com for help or to make a reservation.
Telephone-Based Conference Calling
The CONFERENCE feature of our telephone system allows you to initiate conference calls for up to three or six lines (depending on the type of telephone).
Single-line Analog Voice Telephones
Conference calls on single-line voice telephones can connect up to three lines (two parties plus the person initiating the call).
To make a conference call:
- Press R or flash the switch hook. You will hear the confirmation tone indicating that your present call has been put on hold.
- Dial the number of the third party and wait for an answer.
- Once answered, press R or flash the switch hook to begin conference.
- If you get no answer or the line is busy, press the R button or flash the switch hook to return to the original party.
To drop the last party, press R or flash the switch hook. You will remain connected to the original party.
Multi-Line Digital Voice Telephones
Conference calls on multi-line voice telephones can connect up to six lines (five parties plus the person initiating the call).
To make a conference call:
- Initiate a regular call with one of the conference parties.
- Press the CONFERENCE button. You will hear a dial tone.
- Dial the number for the next person you wish to include in the conference call. This number can be internal or external to Loyola. (Any calling restrictions in place for your telephone will apply.)
- Press the CONFERENCE button again.
- Repeat steps 2-4 (up to three more times) until all parties are connected to the call.
Any call participant, including the person who initiates the conference, can hang up at any time and the others will stay connected. Pressing the DROP button will disconnect the parties on the call in reverse order (i.e., the last party to join the call will be the first call dropped). Participants can drop themselves from the call at any time by hanging up.
Audio and Video Calling via Microsoft Exchange
Two new conferencing options are now available as part of Loyola’s 2013 upgrade to Microsoft Exchange.
- Smaller, spontaneous audio and video calls can be initiated from within Microsoft Lync. For more information, see the About Lync: Audio and Video Calls page.
- Microsoft Exchange also provides for a traditional calling bridge for dial-in conferences of up to 20 people. You can use the bridge just for audio, or you can combine it with Lync's desktop sharing tools to add an on-screen presentation. For more information, see the Conference Calling with Exchange page.
Conference Calling Using an Outside Provider
An external call bridge is a good choice for large group conference, both internal and external to Loyola. Our recommended provider is Arkadin. For more information, please contact:
Arkadin Unified Communications & Collaboration Services
333 West Wacker Drive, Suite 705, Chicago, IL 60606
- provide hands-on training for audio and web conferencing
- set up new moderators, hosts, and presenters
- pull customer revenue reports
- conduct quarterly and yearly review
- assist with coordinating calls and events
For More Information
For more information on any of these conferencing options, please contact the Loyola Help Desk at 773.508/4487 or firstname.lastname@example.org.