Loyola University Chicago

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Cable Television

Most residence halls are provided with Comcast, with the exception of Santa Clara, LeMoyne, Canisius and Coffey (lounges only), which offer DirecTV.   There is no need to sign up for this service.

Premium channels, pay-per-view and digital cable service is also available to Loyola University Chicago residents from Comcast at additional charge.   Costs associated to services beyond basic cable are the responsibility of the student and require a separate contract with Comcast.

  • To order an upgrade: 

    Call to 866-594-1234 (Option 1, enter phone number, Option 3, Option 1) in order to upgrade to the premium service.

    Information Required:

    1) Physical Address of the building
    2) Unit Number
    3) Student's Phone number

    The digital converter box can be delivered in person ($17.99), shipped via mail ($9.95 - can be waived) or picked up at a local service center.  The closest local service center is 4851 N. Milwaukee Ave. 

    Platinum: ($47.99/month)
    Digital Gold: ($40.99/month)
    Silver: ($31.98/month)

    Please note that these rates may change and must be verified when ordering service.  See the Comcast Rate document for additional options.

     

    To Report Trouble:

  • Before reporting trouble, please make sure you have taken the steps in the Troubleshooting Guide and have the cables set up according to the Diagram of the Basic Digital Box.
     
    1)  Call 866-594-1234
    2)  Press Option 1 and enter your phone number. 
    3)  Next select Option 1, then option 1 for Cable TV.
    4)  You should now be directed to a live Comcast representative and will need to provide the error message or problem you are experiencing.
     
    Information Required:
    1) Physical Address of the building (See the Building Address List)
    2) Unit Number
    3) Student's Phone number (cell phone is best if a room appointment is necessary)
     
    If you have any difficulty in regard to Comcast handling your requests, please send an email to cabletv@luc.edu with a description of the problem.