Loyola University Chicago

• Basic Operation
• Costs for Premium Services
• Diagram of the Basic Digital Box
• Troubleshooting Guide
• To Report Trouble with Comcast
• To Order an Upgrade
• To Report Trouble with DirecTV

Most residence halls are provided with Comcast, with the exception of Santa Clara, LeMoyne, and Canisius, which offer DirecTV.  

To Report Trouble with Comcast:

Before reporting trouble, please make sure you have taken the steps in the Troubleshooting Guide and have the cables set up according to the Diagram of the Basic Digital Box.

Make sure you have your Cable box and cables setup according to the following: 
http://www.luc.edu/its/pdfs/DCT700_MONO_TV.pdf

If you are receiving an error message such as 'one moment please' or 'not authorized’ or receive only a black screen, you will need to contact Comcast directly. Comcast will need to look up your account by the address and room number, not the account number/telephone number.  If they state they cannot do this, please ask for a supervisor.  There have been reports that not all the Comncast Call Center personnel are aware of the proper process.

1)  Call 1-866-594-1234.
2)  Press Option 1, 1, 2 and enter your phone number when prompted, select 1 to confirm phone number.
3)  Next select Option 1, then option 1 again for Cable TV.
4)  You should now be directed to a live Comcast representative and will need to provide the error message or problem you are experiencing.
 
Information Required:
1) Physical Address of the building (See the Building Address List)
2) Unit Number
3) Student's Phone number (cell phone is best if a room appointment is necessary)
 
If you have any difficulty in regard to Comcast handling your requests, please send an email to cabletv@luc.edu with a description of the problem.

To Order an Upgrade: 

Premium channels, pay-per-view and digital cable service is also available to Loyola University Chicago residents from Comcast at additional charge.   Costs associated to services beyond basic cable are the responsibility of the student and require a separate contract with Comcast.

Call 1-866-594-1234 (Option 1, enter phone number, Option 3, Option 1) in order to upgrade to the premium service.

Information Required:
1) Physical Address of the building (See the Building Address List)
2) Unit Number
3) Student's Phone number

Please note that these rates may change and must be verified when ordering service.  See the Comcast Rate document for additional options.

To Report Trouble with DirecTV
 
Santa Clara, LeMoyne, and Canisius have DirecTV.  Please use the following information to trouble-shoot and report trouble.