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Loyola University Chicago

Information Technology Services

About the Voicemail Upgrade

Welcome to Unified Messaging!

Loyola's recent migration to Microsoft Exchange brought us new email, calendaring, and collaboration tools. The final phase of this upgrade -- a move to unified messaging voicemail -- is now live.

"Unified messaging" is the integration of different electronic messaging and communications technologies, such as e-mail and voicemail, into a single interface, accessible from a variety of different devices. In the past, different technologies delivered messages through their own systems, which couldn’t interact with each other. With unified messaging, however, you can access email, voicemail, calendars, and contacts anywhere, on any device. You can hear your email and calendar items over the phone or listen to your voicemail messages from within your Outlook inbox.

Who Is Affected?

The upgrade affected most faculty and staff at the Lakeside campuses who had voicemail boxes on the Avaya Audix platform.

Have the Access Numbers Changed?

No, the number you dial to get to your voicemail account has not changed: extension 8-6040 for the Lake Shore Campus and extension 5-6858 for the Water Tower Campus.

Were Old Voicemail Messages Moved?

No messages were moved from your old voicemail box to your new one. Old Audix mailboxes will continue to be available for two weeks, however, during which time you can retrieve any previously received messages. To get to your old mailbox during this two-week period, dial extension 8-7755 for the Lake Shore Campus and extension 5-6644 for the Water Tower Campus.

Did My Password Change?

On Monday, March 10, 2014, you should have received an email that included a temporary PIN (password) for your new voicemail box along with instructions for setting up your greeting on the new system. If you set a new PIN while recording your greeting prior to the upgrade, this PIN will continue to work now that the new system is live. If you hadn't yet changed the temporary PIN, please use it to access your new mailbox. You will be prompted to set a new one and to record your mailbox greeting. Additional instructions are provided in the document, Getting Started with Loyola’s New Voicemail System. If you need help with your PIN, please contact the Help Desk at helpdesk@luc.edu or 773.508.4487.

How Do I Access Messages from Email?

With unified messaging, a message will appear in your email inbox every time you get a voicemail. This message will contain an MP3 file that you can play through your computer or on your telephone. Voicemail messages have similar functionality to other email message, and you can delete, move, reply to, or forward the voicemail.

The email message will also contain a transcript of the voicemail embedded in the message body. Please note that the speech-to-text translation is a “best effort” provided by the software, and may not be entirely accurate. Though sufficient for many messages, you’ll want to listen to the original voicemail if the translation seems confusing or the message itself is especially important.

Additional instructions are available in the document, Getting Started with Loyola’s New Voicemail System.

How Do I Access Messages from a Phone?

To get your voicemail box from a phone, call your campus access number: extension 8-6040 for the Lake Shore Campus and extension 5-6858 for the Water Tower Campus. Each time you log into voicemail from a phone, you’ll hear a general message summary, for example: “You have one new voice message, ten new email messages, and your next meeting is at 11:00 a.m.” From here, you can navigate using voice prompts or the phone’s keypad.

Additional instructions are available in the document, Getting Started with Loyola’s New Voicemail System.

For More Information

If you need assistance with your new voicemail account, please contact the Help Desk at helpdesk@luc.edu or 773.508.4487.

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Information Technology Services
1032 W. Sheridan Ave. · Chicago, IL 60660 · 773.508-4ITS

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