Loyola University Chicago

- Navigation -

Loyola University Chicago

Information Technology Services

About Lync: Audio and Video Calls

‌Before You Begin

In order to use Lync for audio or video calls, you’ll want to confirm that you have the needed devices: a microphone and speakers (or a plug-in headset) and a camera. It’s also a good idea to test your devices to ensure the best audio and video quality.

‌‌‌

Not all machines at Loyola are set up for audio and video, so you may need to purchase additional equipment before you can use Lync’s calling features. A list of recommended devices is available on the Purchasing Notes page. Both parties must have the needed equipment for a call to work. If Lync cannot complete a call, you’ll see an error message.‌‌


Make a Lync Audio Call

Start a Call with One Contact

  1. Make sure your contact is available by checking his or her presence status first.
  2. Find a contact or type a person’s name in the search box.
  3. Point to the contact’s picture and click the Phone icon.

Your contact will receive a notification that you’re calling, and can accept or decline the request.

Start a Call with Multiple Contacts

  1. Make sure your contacts are available by checking their presence status first.
  2. Hold down the Ctrl key on your keyboard, and click the names of the contacts to select them.
  3. Right-click the selection, click Start a Conference Call, then choose Lync Call.

Your contacts will receive a notification that you’re calling, and can accept or decline the request.


Answer a Lync Audio Call

When someone calls you, an alert appears on your screen.

  • Reply by IM instead of audio or video
  • Set to Do Not Disturb to reject the call and avoid other calls.

Make a Lync Video Call

  1. Make sure your contacts are available by checking their presence status first.
  2. Point to the contact’s picture and click the Video icon. Your contact will receive a notification that you’re calling, and can accept or decline the request.
  3. If the video call is accepted, the conversation window expands to display the video.
  4. When you’re done, end the call by closing the window or pause on the camera icon and do one of the following:
  • Stop My Video: ends your video, but allows you to still see others’ videos.
  • End Video: ends all the videos for you, but allows you to still hear the audio.

You can also add video to an existing IM conversation. Just click the camera icon in the window to start your video.


Answer a Lync Video Call

When someone calls you, an alert appears on your screen.

Exchange Home

Loyola

Information Technology Services
1032 W. Sheridan Ave. · Chicago, IL 60660 · 773.508-4ITS

InfoServices@luc.edu

Notice of Non-discriminatory Policy