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About Lync: Instant Messaging

Instant messaging (IM) is an efficient way to connect with your contacts in real time and on a moment’s notice. Less formal than email, faster than a phone call—IM is tough to beat for speed and ease of use. You can send an IM from anywhere in Lync where you see a contact. Just check that the vertical bar on the left side of the person’s picture is green, or the “available” label is displayed, both of which indicate they’re ready to receive.

You can also paste files and pictures directly into the IM, change font details (type, color, emphasis, size), mark your message as important, add emoticons, and have a conversation with several people at once.

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Starting an IM Conversation

1. Locate the person you want to send an IM to, either through a search within the Outlook address book or from your Contacts list. Then do any one of the following:

2. Type your message in the text field at bottom of the window.

3. Press Enter to send your IM.


Message Options

  • Drag and drop the file or picture from your computer into the message window.
  • Copy and paste the file or picture from any Office program into the message window.
  • Press PrtScn on your keyboard to capture an image directly from your screen, then paste it into the message window or text input area.

Note: Your sent message will show a small representation of the added file or picture. To open the file or see the picture at full size, the recipient clicks Save or Copy and transfer the file to their machine.


Sending an IM to Several People at Once


Sending an IM to a Group


Responding to an IM

You have several options when someone sends you an IM.

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Information Technology Services
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