Help Desk and user support will vary depending on location, equipment and technology involved. The following scenarios will help guide which Help Desk should be contacted when support is required for email.

UNIVERSITY FACULTY, STAFF AND STUDENTS

All LUC users (faculty, staff and students) should contact the University’s ITS Help Desk at 773-508-4ITS for all email issues.

UNIVERSITY FACULTY, STAFF AND STUDENTS IN HEALTH SCIENCES (HSD)

HSD users with a lumc.edu email address
All users (faculty, staff and students) should contact the LUHS Help Desk at extension 6-2160 for assistance for all email issues.

HSD users with a luc.edu email address
All users (faculty, staff and students) should contact the LUHS Help Desk at extension 6-2160 for assistance with connectivity, desktop support or any other email related issue.

School of Nursing faculty, staff and students
The School of Nursing should contact the University’s ITS Help Desk for all issues at 773-508-4ITS.

MOBILE SUPPORT

HSD users with a lumc.edu email address
Please contact the LUHS Help Desk at extension 6-2160 for assistance and availability.

Faculty and Staff with a luc.edu email address (HSD included)
The University offers mobile access for staff and faculty using a variety of mobile devices. Email, calendar and contact syncing is available for iPhone, Android, Windows Phone, BlackBerry and other devices. Please contact the ITS Help Desk at 773-508-4ITS for assistance connecting your device.