Loyola University Chicago

Information Technology Services

ResNet

ResNet is a complimentary "best effort" technical support available for Loyola students. Service and support includes, but is not limited to, the following:

  1. Device Configuration & Loyola Netreg
  2. Internet Connectivity Issues
  3. Mac and Linux Support
  4. Microsoft Windows Maintenance
  5. Virus and Malware Removal

If you are a Loyola Student requiring technical support, you can contact the ITS HelpDesk at 773.508.4487 or stop by a ResNet office location during posted business Resnet Support Hours.

On-site support is available within the Klarchek Information Commons, Room 203, or the Corboy Law Center, Room 605 for drop in service. 

Appointments are now required for some services.

Quick fixes, i.e., anything that takes less than 20 minutes does not require an appointment (as long as there is not an appointment pending)

An appointment schedule is maintained at each office.  We need to confirm the issue in our office first and then we'll make the appointment.

Virus and malware removal takes time. We suggest students plan on 1.5–2 hours.

No, we do not have the resources and security to lock-up your device in our office.

Due to licensing key restrictions, ResNet will no longer provide system back-up and reinstallations