ResNet is a complimentary "best effort" technical support available for Loyola students. Service and *support includes, but is not limited to, the following:
- Device Configuration & Loyola Netreg
- Internet Connectivity Issues
- Mac and Linux Support
- Microsoft Windows Maintenance
- Virus and Malware Removal
*During Move-in 2016, ResNet will provide special on-site technical support - no appointment required - at the Lake Shore campus in Granada Center, room 240 and at the Water Tower campus in Corboy Law Center, room 605. Checkout the ResNet Support Hours site for details.
ResNet is by "APPOINTMENT ONLY"
If you are a Loyola Student requiring technical support, contact the ITS HelpDesk at 773.508.4487 to schedule an appointment
Contact the ITS Help Desk at 773/508-4487 or send an email to firstname.lastname@example.org. Email: be sure to include a complete description of the problem.
Appointments are made during normal office hours Monday - Friday 10 am - 5 pm
Virus and malware removal takes time. We suggest students plan on 1.5–2 hours.
No, we do not have the resources and security to lock-up your device in our office.
Due to licensing key restrictions, ResNet will no longer provide system back-up and reinstallations