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Loyola University Chicago

Information Technology Services

FAQ

This page includes answers to questions you may have about Loyola’s Microsoft Migration Project. During the migration, we will be upgrading our operating system to Windows 7 (the 64-bit version) and upgrading our core software suite to Office 2010. We’re also moving from Novell to Microsoft for some back-end network solutions, including login, file sharing, and printing services. More details about the project can be found via the menu to the right.

If you have a question that isn’t covered in these pages, please email us at windows7@luc.edu.

Why is the University making these changes?

Many of Loyola’s basic computer services (such as GroupWise email, network login, file sharing and printing services) are provided through solutions from Novell. These products have served our needs very well for many years. However, there is growing uncertainty over how well we are positioned to grow and manage new technology using Novell solutions due to market-share changes, compatibility issues with new technology, and the recent acquisition of Novell by Attachmate. As a result, Loyola will begin migrating some of our core Novell services to alternative platforms. The first step will be moving our desktop login, file, and print structure to Microsoft platforms.

Much of the work for this Novell-to-Microsoft migration will be behind the scenes, but the change requires us to touch every computer on campus – about 3,500 machines in all. To maximize the return on this effort, we’re implementing Windows and Office software upgrades, too, to bring us up to date with the these programs.

When will lab and classroom systems be upgraded?

Labs and classrooms were upgraded in July and August 2011, prior to the start of the 2011-2012 academic year. Additional modifications were made in September to address reports of intermittent "freezing" of certain classroom machines. These facilities should now be running seamlessly; any unexpected issues can be reported via email to windows7@luc.edu.

When will my office computer be upgraded?

Faculty and staff machines will be upgraded during the fall 2011 and spring 2012 semesters, with remaining machines upgraded over the summer 2012 break. Designated departments and offices being upgraded each week. ITS will notify each department directly once specific dates are set, and we’ll post the information on the Project Schedule page.

What happens to my files during the upgrade?

As part of the upgrade, your computer’s hard drive (or, for some, the entire computer) will be replaced. To ensure that your files are available after the upgrade, you will be asked to copy all your personal data from your hard drive to a temporary network space in the days prior to your upgrade. Specific instructions on how to do this will be provided as your migration date nears.

What can I expect from Office 2010?

The list of new and enhanced features in Office 2010 is long, and includes improvements to the Microsoft “ribbon,” stronger formatting features, built-in PDF support, new audio and visual tools in some programs, and a real-time co-authoring tool for document collaboration.

If you are currently using Office 2007, the visual and functional changes coming with Office 2010 should be relatively easy to navigate. For those who are currently using Office 2003, however, the upgrade represents a big jump. We strongly recommend that any Loyola staff or faculty still using Office 2003, or Office 2007 users who want extra time to get familiar with the new version, move now on their own to Office 2010. To do so, select Loyola Software, Useful Tools, Microsoft Office, Office 2010.

For more information, see the About Office 2010 page.

What programs are included in Office 2010?

Will my existing files be compatible with the Office 2010 programs?

All of the files you created using Microsoft Office 2007 or 2003 (or earlier) programs (e.g., Word, Excel, PowerPoint) should open properly in Office 2010.  Keep in mind, however, that the Office 2010 programs offer additional features which may not be available in older versions. If you’re collaborating with colleagues who have not yet upgraded, you can save your documents in a format that will continue to work with the earlier versions.

What can I expect from Windows 7?

During the migration project, we’ll be moving to the 64-bit version of Windows 7 Enterprise. It has a streamlined user interface, including new desktop features that make it easier to organize and manage multiple windows and a taskbar with a live preview, allowing you to jump right to the document, picture, or website you have open in another program. Windows 7 also offers stronger and more intuitive searching, expanded media options, and enhanced personalization.

For more information, see the About Windows 7 page.

What programs will be installed with Windows 7?

Program Version
Adobe AIR 3.0.0.4080
Adobe Reader 10.1.1
Flash Plug-in 11.0.1.152
GroupWise 8.0.2
GroupWise Instant Messenger  2.0.3
Internet Explorer 9
Java JRE 1.6.0_29
Mozilla Firefox 7.0.1
Office 2010 SP1
QuickTime 7.70.80.34
Shockwave Flash 11.6.1.629
Windows Media Player 11

I’ve installed other programs on my computer. Will they continue to work with Windows 7?

As with any upgrade, the move to Windows 7 may render some older applications obsolete. All programs delivered through Loyola’s standard image are compatible, but some software programs will not work once the upgrade is complete.

ITS has tested the majority of software in use at Loyola. To view the results, see the link on our Compatibility Testing page.  Products marked as incompatible will not work once Loyola's upgrade to Windows 7 is complete. In some cases, you may need to upgrade a program to resolve compatibility issues.

If software that you've installed on your machine is listed as compatible, and if you wish to continue using it after the upgrade, please be sure you have the original CDs and license information available so it can be reinstalled.

Will my printer, scanner, and webcam continue to work with Windows 7?

Many users have installed additional peripherals, such as printers, scanners, web cameras, or backup drives. While standard and newer peripherals have been verified to work with Windows 7, some older or non-standard devices will not. 

To check for compatibility, see the link on our Compatibility Testing page. Additional information may be available through Microsoft’s own Windows 7 Compatibility Center or through the manufacturer’s web site.

Is there anything else I need to do to prepare for the upgrades?

Most of the work for the migration project takes place behind the scenes, but there are a few things you can do to help make sure you’re ready when your department is upgraded. Please visit the How to Prepare page for more information.

Where can I find the procedural worksheets and documentation?

When your department is scheduled for its upgrade, you will receive printed copies or links to several procedural documents. Backup links to these are provided here. Please note that the instructions included in these documents will not work if your department has not yet begun the migration process, and the material may be revised as the migration project progresses.

Who do I call if I have questions?

For now, questions can be sent via email to windows7@luc.edu, where they will be answered as quickly as possible.

Will there be training on Windows 7 and Office 2010?

Classes in Excel, PowerPoint, Word, and other topics are now conducted using Windows 7 and the Office 2010 software. A new schedule of classes will be offered in August 2012. Information, including registration, will be provided on the Training Central page.

What other learning resources are available?

We have a number of quick reference cards available for Windows and Office 2010 topics. Loyolans can view these PDFs online or print them for later use:

In addition, the library of Loyola-created documentation will be updated as the project progresses, with new instructional materials created as needed. These are available through our Documentation and Training page.

You may also wish to investigate the articles, videos, and training modules offered online directly through Microsoft. Two great starting points are Getting Started with Office 2010 and Getting Started with Windows 7.

Can I get Windows 7 or Office 2010 for use on my home computer?

Loyolans interested in upgrading to Windows 7 or Office 2010 on their home computers can buy these programs at a significant discount ($9.95 each for an electronic download) through a special purchasing program. Please visit our Varsity Buys page for more information.


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Loyola

Information Technology Services
1032 W. Sheridan Ave. · Chicago, IL 60660 · 773.508-4ITS

InfoServices@luc.edu

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