Loyola University Chicago

Information Technology Services

Online Client Services Training Program (PSS 865)

 

 

December 2009
Sponsor: Human Resources, Academic Affairs / Project Manager: Prina / Health: 

  • Contract with ILT Systems was signed in the Fall of 2009. Representatives from Academic Affairs, Office of the Bursar, Residence Life, HR, Sullivan Center, and other areas have attended the meetings and contributed to the creation of a script. Currently, stakeholders are performing a final review of the script before filming begins.
  • Next Steps: Submit changes to script and proceed with filming.

August 2009
Sponsor: Human Resources, Academic Affairs / Project Manager: Prina / Health: 

  • Select ILT Systems of Chicago, IL as preferred vendor for the online training program. contract negotiations are currently taking place with an anticipating signing date in the early Fall of 2009.    
  • Next Steps: Engage consultants to create script and begin filming.

May 2009
Sponsor: Human Resources, Academic Affairs / Project Manager: Prina / Health: 

  • Determined with Bursar, HR, and Associate Provost that an external video production vendor would be best suited for creating the script and filming the training content.
  • Course outline distributed to video consultants for proposals.
  • In process of evaluating vendor responses.    
  • Next Steps: (1) Select video production consultant, (2) Engage consultants to create script and begin filming.

March 2009
Sponsor: Human Resources, Academic Affairs / Project Manager: Prina / Health: 

  • Human Resources, the Office of the Busar, and the Associate Provost have created and received approval for a course outline that specifically addresses training needs at the Sullivan Center.
  • Next Steps: (1) Determine owner of creating course content, (2) Conduct research to determine best fit for creating online course.