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Loyola University Chicago

Information Technology Services

Mobile Devices: FAQ

Which smartphones are supported at Loyola?

Can I connect to my Loyola email account through my mobile phone or tablet?

What can I do if have problems connecting to my email account or if my email, calendar, or contacts stop synching?

How do I connect my mobile device to Loyola wireless network?

What should I know about international travel with mobile devices?

What should I know about selecting a data plan for my device?

How do I secure my mobile device?

 


 

Which smartphones are supported at Loyola?

ITS supports the full spectrum of mobile devices. If you're making a new purchase, consider personal preferences, affordability, signal strength in the areas you'll use it most, and your specific needs, such as international availability. Discounts are available for many models; see Loyola discounts for personal devices (faculty/staff).

Can I connect to my Loyola email account through my mobile phone or tablet?

Absolutely. Loyola's May 2013 email upgrade to Microsoft Exchange allows for excellent support for mobile devices with real-time synching to your account, regardless of your location. If you had set up mobile access to your account before the email upgrade began on May 17, you'll need to reset this connection. Step-by-step instructions for a number of devices is available on the Reconnecting Your Mobile Devices page. These instructions can be used to establish a new connection, as well.

What can I do if have problems connecting to my email account or if my email, calendar, or contacts stop synching?

If you have any problems connecting, please contact the Help Desk at 773.508.4487 or helpdesk@luc.edu.

How do I connect my mobile device to Loyola wireless network?

On-campus access to Loyola's wireless network is available for students, faculty, and staff, as well as invited guests. You must register your device through Bradford before wireless access will be granted.

What should I know about international travel with mobile devices?

When you need a mobile device for international travel, please make sure to select a mobile device and service provider that will work in the countries in which you will be traveling. AT&T uses the GSM network which works well in most European countries. Sprint and Verizon use the CDMA network and have specific devices for World use. Voice and data charges can be very costly overseas. Please do your research and select the appropriate plans when traveling. Blackberry devices handle data much more efficiently by compressing the data. This incurs lower data usage charges, but as data consumption increases with newer devices, data charges are more costly. iPhones and Android devices transmit a lot of data and you can incur very heavy data usage charges.  Please make sure you add international data plans to your device before traveling overseas and turn off the 3G and use wireless access points whenever possible.

What should I know about selecting a data plan for my device?

Selecting data plans can be confusing. Data plans can differ for each provider and providers frequently change data plans they offer. Providers can change from unlimited data plans to tiered in the amount of data and pricing.

International data is very costly. Please consider using wireless access instead of costly data plans when traveling internationally. If it must be used, please make sure to add an international data plan to your device before traveling.

Here is a handy data calculator you can use to estimate how much data you will consume: http://www.att.com/standalone/data-calculator/index.html

How do I secure my mobile device?

When your Blackberry device is added to the BES server, a password policy is put into effect, requiring the use of an 8 character password. If your Blackberry device is lost or stolen, we are able to wipe the data remotely.

Devices on the GroupWise Data Synchronizer do not automatically get a password on their device, but we strongly recommend the use of a password. In the event your device is lost or stolen, we can wipe the data.

You can download a free app on your iPhone and iPad called “Find My iPhone”. In the event you lose or misplace your device, you can login to a website and send a sound to your phone, see the location of the device on a map and even send a signal either locking or wiping your device.

For information about storing data on your mobile device please see the Electronic Security of Loyola Protected & Sensitive Data Policy.

Loyola

Information Technology Services
1032 W. Sheridan Ave. · Chicago, IL 60660 · 773.508-4ITS

InfoServices@luc.edu

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