Frequently Asked Questions
- What should I do if I have forgotten my Loyola password?
There are two options for Law students who have forgotten their Loyola passwords. If you are on the Water Tower Campus, see the computer lab advisor on duty. The computer lab advisor’s desk is located in the Law School Computer Center on the 4th floor of the Law Library right outside of Room 403. If there is no lab advisor on duty and Room 403, the Law School Computing Services Office, is open, anyone on our staff can assist you in resetting your password. You will need to present your Loyola ID in order to complete this request.
If you are not on the Water Tower Campus, you can call the University Help Desk at x-44444 from any Loyola University Chicago phone line or 773.508.7190 from an off-campus line. The University Help Desk should be able to assist you with resetting your password over the phone.
- How do I connect my laptop to Loyola's wireless network?
Refer to User Memo No. 53 entitled "Using Gryphon Services." If you are a new, visiting, or transfer student, you received a copy of this user memo in your orientation folder from Law School Computing Services. It will show you step-by-step how to configure your laptop to use the wireless Internet at the Law School and the printer in the Law Library.
- Where are the Lexis and Westlaw printers?
The Lexis and Westlaw printers are located on the 4th floor of the Law Library near the stairs. They are maintained by Lexis and Westlaw representatives.
- Where can I find a Lexis or Westlaw representative?
When Lexis and Westlaw representatives are on duty, they sit in Room 404 Computer Lab II which is the larger of the 2 computer labs in the Law Library. Also, the schedules for these representatives will be posted on the board at the back of Computer Lab II along with general contact information for both Lexis and Westlaw.
- What are the hours for the computer labs?
The Law School Computer Center's computer labs are open for use whenever the Law Library is open and whenever there is not a class in session. Both labs will never be reserved for classes at the same time. There are also MARC terminals located on the 3rd floor between the Circulation and Reference Desks and on the 4th and 5th floors near the stairs. Refer to the Lab Closings calendar posted near the door of each computer lab, above the Network Printers, and in the 4th floor elevator lobby for this month's computer lab closings.
- How do I forward my GroupWise e-mail?
Refer to User Memo No. 67 entitled "Setting Up Rules in GroupWise." If you are a new, visiting, or transfer student, you received a copy of this user memo in your orientation folder from Law School Computing Services. If you would like to forward your e-mail to another account, this memo will give you instructions on how to accomplish this. CAUTION: While you may forward your mail to another account, you are responsible for any messages that are received in your GroupWise mailbox. If for some reason your forward rule fails, you are still responsible for the messages in your GroupWise mailbox.