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Undergraduate Studies Catalog



Professor Emeritus: R. Mayer

Professors: F. Güder, J. Nicholas, L. Salchenberger, E. Venta

Associate Professors: F. Forst, G. Hidding, M. Malliaris, F. Nourie, S. Ramenofsky, J. Zydiak

Visiting Associate Professors: M. Johns, M. Van Oyen

Assistant Professors: D. Anderson, F. Kaefer, R. Kizior, G. Nezlek

Visiting Executive Lecturer: C. Longnecker


There are three major objectives in the areas of Information Systems and Operations Management has three major objectives. The first is to provide an understanding of the principles of management science, operations management, and information systems. Such an understanding is essential to anyone who wants to function effectively as a manager or administrator. The second objective is to provide an opportunity to concentrate in the area of operations management. That concentration prepares one for planning, staff or supervisory positions in manufacturing and service organizations. The third objective is to allow students to concentrate in the area of information systems. This concentration prepares one for positions in the planning, design, and implementation of systems and in the management of information systems.


The minor in management is an interdisciplinary program to enhance leadership skills through a broad array of relevant courses. It is available to students in any college or major. Management minors choose six courses (18 credit hours) from the following: MGMT 301, 304, 305, 311, 315, 317, 318, 399; ISOM 332, 338, 349, 383, 393, 398; MGMT/ISOM 350.

Students must earn a "C" or better in their minor courses. New courses that satisfy requirements for the minor will be added from time to time.


The information systems minor is designed to prepare students to understand and use information technology effectively in business. The minor is available to all undergraduate students in any major. For the minor, students should take ISOM 247 and, 1) choose two courses (6 semester credit hours) from ACCT 201, ECON 201, MARK 301, ISOM 332, and MGMT 301; and 2) choose three courses (9 semester credit hours) from ISOM 345, 346, 347, 348, 349, 355, 370, 393, and 398. Students must earn a "C" or better in their minor courses.


A five-year program resulting in a bachelor and a masterís degree is available to undergraduate students, in addition to the information systems concentration in the School of Business. Qualified students should apply for admission to the program before the beginning of their senior year.


241. Business Statistics.
Prerequisites: sophomore standing, MATH 131 or equivalent. (Not open to students who have completed STAT 103.)
Introduces the fundamentals of data analysis for business decision-making. The course begins with describing and summarizing data, the relationship between frequency and probability distributions and sampling theory. The fundamentals of drawing conclusions from sample data, estimation and hypothesis testing are presented. The problems of representing and validating relationships among variables using simple and multiple regressions are introduced. Computer software is used for problem-solving.

247. Computer Concepts and Applications.
Prerequisite: sophomore standing.
The purpose of this course is to introduce the student to computer-based information systems and their applications in business. Students will receive hands-on experience developing microcomputer applications with productivity tools. Other topics covered include: computer hardware, system software, data communications and LANs, database management systems, and software development using a visual programming tool.

332. Operations Management.
Prerequisites: junior standing, ISOM 241.
An introduction to the topic of the management of operations in manufacturing and services, which is about how firms efficiently produce goods and services. Topics covered in the course include: demand forecasting; aggregate and capacity planning; inventory management; layout; just-in-time (JIT); and managing quality. Additional topics may include: location; project planning; resource allocation; and logistics.

337. Operations Management for Competitive Advantage.
Prerequisites: junior standing, ISOM 332.
A study of the modern issues and methods for designing and controlling service and manufacturing operations, to compete on the basis of cost, quality, delivery, and flexibility. Topics include: principles and concepts of JIT and lean production, including pull production, setup reduction, preventive maintenance, employee empowerment, supplier partnerships; methods of group technology and cellular manufacturing; bottleneck scheduling; performance measurement and activity-based costing.

338. Logistics in the Global Economy.
Prerequisite: junior standing, ISOM 332.
Examination of the role of logistics (the movement of materials, goods, and services) in the global economy. Topics include integrated logistics, the total cost concept, customer service, transportation, warehousing, inventory management, materials management, purchasing, order processing, and supply chain management. Cases studies from a variety of industries will be discussed. Logistics-related provisions of NAFTA will also be studied.

341. Quality Management and Continuous Improvement.
Prerequisites: junior standing, ISOM 241.
Overview of philosophy and tools for quality management and continuous improvement of products and processes. Topics include: data collection and problem-solving techniques; organizational issues, quality measures; quality certification awards and procedures; design of quality practices such as concurrent engineering, quality function deployment, design for manufacture, and robust design; and quality of conformance concepts and methods for acceptance sampling, statistical process control, fool-proofing, and continuous improvement.

342. Data Analysis for Management.
Prerequisites: junior standing, ISOM 241.
Provides an in-depth treatment of computer-based data analysis. Regression techniques are fully explored. Other topics discussed in detail include analysis of variance, non-parametric procedures, time series models, and sampling. The emphasis is on business applications and extensive use is made of computer software.

343. Operations Research.
Prerequisites: junior standing, 332; MATH 131.
Study of mathematical models and solution techniques for business decision-making. Fundamentals of operations research include classical optimization, linear and integer programming, sensitivity analysis, transportation method, queuing models, and simulation.

345. COBOL Business Computer Programming.
Prerequisites: junior standing, 247. (Not open to students who have completed COMP 277.)
COBOL programming with an emphasis on program planning and design and structured programming techniques. An examination of business application programs and file management.

346. Database Management Systems.
Prerequisites: junior standing, 247, or instructor permission.
How data are organized, stored, and manipulated in a computer. Concepts of data modeling, database design, and issues in data management. Theoretical concepts are emphasized as well as practical issues in developing database systems.

347. Systems Analysis and Design.
Prerequisites: junior standing, 346 and 345, or 355 or 370
This course studies methods for analyzing, developing and implementing business information systems. Stages of the systems development life cycle are explored in depth. Tools and techniques for structured analysis and design and object-oriented analysis and design are discussed.

348. Client Server Applications.
Prerequisites: junior standing, 345, or 355, or 370.
An introduction to client server architecture, applications and development environments. The student will learn to identify requirements for client server systems, design client server solutions to business problems, build applications using visual tools, and integrate multiple databases. Cases of successful client server applications will be analyzed.

349. Project Management.
Prerequisite: ISOM 332.
The art and science of project management and systems development as applied to a variety of business, industrial, and public management situations. Covers all phases of the project life-cycle; techniques for planning, scheduling and control of projects; project organizations; and techniques for building effective project teams.

350. Internship Program.
Prerequisite: junior standing.
Designed to provide controlled, on-the-job experience with participating business, industrial and governmental organizations. Can be taken for a maximum of 3 semester credit hours. Each semester of enrollment requires a term project. This course does not count toward a concentration in information systems or operations management. Pass/Fail credit only.

355. Object-Oriented Programming with C++.
Prerequisites: junior standing, 247 or equivalent.
The purpose of this course is to introduce the student to the fundamental principles of object-oriented programming using C++. An emphasis will be placed on applying the object-oriented paradigm to business problems. Topics covered include data types, input and output functions, choice, iteration, object classes, array manipulation, and recursion.

370. Structured Programming (in Java) (COMP 170).
Prerequisite: Math placement test or MATH 117 with grade "C" or better.
An introduction to the computer science major, covering basic concepts using an object oriented programming language such as Java. The course addresses the following questions: What is an algorithm? How does one write a computer program? How does one convert an algorithm into a computer program? Topics include: variables, data types, input/output, repetition, choice, classes/objects, methods, arrays and recursion. This course is programming intensive. A weekly lab component is required.

383. Management of Service Operations.
Prerequisite: junior standing.
The ever increasing contribution of the service sector to the economy makes service operations critical to the U.S. ability to compete in international markets. Focuses on the essentials for success, including focusing and positioning of the service, the design of the service concept, operations strategy and service delivery systems, integration of functional activities, and human resource and quality management issues. Analysis of cases and readings from specific service firms to examine the special problems of designing, producing, and delivering services.

393. Strategic Information Systems.
Prerequisite: junior standing.
This course focuses on the strategic use of information technology in business and provides an overview of issues related to the management of information technology. The role of information systems in strategic planning is discussed. An emphasis will be placed on the management of emerging technologies like intranets, extranets, enterprise collaboration tools, e-commerce, decision support and intelligent systems. Business cases will be used to illustrate how business organizations use information technology to gain a competitive edge in the business environment.

395. Independent Study in Information Systems and Operations Management.
Prerequisite: junior standing.
Independent study is in-depth research or reading, initiated by the student and jointly developed with a faculty member, into a specialized area of information Systems and Operations Management not otherwise covered by department course offerings. Variable credit. This course is for students who major in either Information Systems or Operations Management. Will count toward major requirements. Permission of Assistant Dean required.

397. Web Site Planning and Development.
Prerequisites: junior standing, 347.
The purpose of this course is to present principles, methods and techniques for the planning, design, and development of an effective Web site. Students will be introduced to the use of Web development tools like HTML editors, CGI programming, Perl script, and JavaScript and provided with hands-on experience using these. Interactive Web services using: ASP, JSP, Java, ColdFusion, and databases, and other highly-used technologies in corporate Web development. Business cases will be studied to learn how organizations use Web sites for competitive advantage.

398. Telecommunications for Managers.
Prerequisite: junior standing.
Business issues related to telecommunications and the technical concepts of telecommunications are discussed. Topics include: basic telecommunications concepts and protocols, communications media and transmission methods, fundamentals of local and wide area networks. Current business applications including business on the Internet, e-mail, wireless communication systems, and delivery of multimedia on a network will also be discussed. Business cases demonstrating the successful use of telecommunications in a variety of organizations.

399. Special Topics in Information Systems Operations Management.
Prerequisite: junior standing.
Special Topics are scheduled classes offered on an ad hoc basis. Specific titles, prerequisites and content will vary.

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