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Student Complaint Procedure

Students enrolled in online courses and programs are able to follow the same procedure as on-campus students if a grievance with the University arises.  The actual procedure will depend on the nature of the complaint, as described below:

1. Academic Grievances:  Student complaints regarding the appropriateness of course grades and accusations of academic dishonesty should follow the procedure outlined at the following links for undergraduate and graduate  students.

2. Financial Disputes:  Questions or concerns regarding students’ tuition and fees or financial aid can be resolved by contacting either the Office of the Bursar or Financial Aid.     

3. Students with Disabilities:  Loyola provides procedures for resolving disputes related to services for students with disabilities, including complaints that a student has been discriminated against because of his or her disability.  To review information about how to file an incident report and about the procedures used to resolve student complaints, visit the File a Report page from the Office of Student Conduct and Conflict Resolution

4. Sexual Harassment:  Loyola University Chicago is committed to maintaining an environment which respects the dignity of all individuals. Accordingly, Loyola University will not tolerate sexual harassment by or of its students, faculty, or employees.  For sexual harassment policy and reporting procedures, please visit this site:  
 http://www.luc.edu/hr/policies/policy_sexualharassment.shtml

State of Illinois Contact Information for Student Complaints

Loyola University Chicago is legally constituted to operate as a university in the state of Illinois and to award academic degrees through to the doctorate.  The University was established in 1870 and has been in continuous operation since that time.  Students may contact the Illinois Board of Higher Education with complaints that were not resolved following the procedures described above:

Address:
Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, Illinois 62701-1404

Phone: (217) 782-2551
Fax: (217) 782-8548

Website: http://ibhe.org/consumerInfo/complaint.htm

General Information: info@ibhe.org
Institutional Complaint Hotline: (217) 557-7359

State Contact Information for Student Complaints

In addition to the above University procedures for addressing student grievances, the US Department of Education requires that each institution offering online programming provide contact information for students who wish to file complaints through their home state.   That contact information can be found below.

*This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of the states in which Loyola University Chicago is licensed or required to be licensed. States, through the relevant agencies or Attorney Generals Offices, will accept complaints regardless of whether an institution is required to be licensed in that state. 

ALABAMA

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
https://www.accs.cc/index.cfm/school-licensure/complaints/

ALASKA

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
customer.service@alaska.gov

Alaska Office of Attorney General Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 9950
attorney.general@alaska.gov
http://law.alaska.gov/pdf/consumer/FORM_complaint.pdf

ARIZONA

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
https://ppse.az.gov/

ARKANSAS

Arkansas Higher Education Coordinating Board Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
ADHE_Info@adhe.edu
Student Grievance Procedure

Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
sbpce@arkansas.gov
http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspx

CALIFORNIA

California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

COLORADO

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/Academics/Complaints/default.html

CONNECTICUT

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
edinfo@ctohe.org

Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford CT 06106
trade.practices@ct.gov
http://www.ct.gov/dcp/lib/dcp/pdf/forms/consumer_statement_cpfr-2_frauds-12-06-13.pdf

Consumer Complaint Hotline: (800) 842-2649

DELAWARE

Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
dheo@doe.k12.de.us
Phone: 1-800-292-7935

Delaware Attorney General Consumer Protection Wilmington:
820 N. French Street, 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us
http://attorneygeneral.delaware.gov/documents/complaintform.pdf

DISTRICT OF COLUMBIA

District of Columbia Office of the State Superintendent of Education, Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002
http://attorneygeneral.delaware.gov/documents/complaintform.pdf

FLORIDA

Florida Commission on Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org
http://www.fldoe.org/cie/complaint.asp

GEORGIA

Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
http://rules.sos.state.ga.us/docs/392/5/06.pdf

HAWAII

Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
ocp@dcca.hawaii.gov
http://hawaii.gov/dcca/ocp/consumer_complaint

IDAHO

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
Student Complaint Procedure

ILLINOIS

Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, Illinois 62701-1404
info@ibhe.org
http://www.ibhe.org/consumerInfo/complaint.htm

Institutional Complaint Hotline: (217) 557-7359

Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
http://www.isbe.state.il.us/spec-ed/html/complaint_investigation.htm

Illinois Attorney General Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html

Consumer Fraud Hotline: (800) 243-0618

INDIANA

Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
http://www.in.gov/cpe/files/sf39280-complaint.pdf

IOWA

Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
Phone: 877-272-4456
https://www.iowaattorneygeneral.gov/for-consumers/file-a-consumer-complaint/

KANSAS

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

KENTUCKY

Kentucky Council on Postsecondary Education
1024 Capital Center Dr., #320
Frankfort, KY 40601-7512
http://cpe.ky.gov/forstudents/consumercomplaints/

Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
Student Complaint Procedure

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
consumer.protection@ag.ky.gov
https://secure.kentucky.gov/formservices/AttorneyGeneral/ConsumerComplaintForm

LOUISIANA

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Student Complaint Procedure

MAINE

Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
Phone: 207-624-6600

Maine Attorney General, Consumer Protection Division
6 State House Station
Augusta, ME 04333
https://maine.gov/pfr/consumercredit/complaint_form.htm

MARYLAND

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
(410) 767-3301
onlinereg@mhec.state.md.us
http://www.mhec.state.md.us/career/pcs/gripe.asp

Student complaints should be directed to:

Maryland Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
consumer@oag.state.md.us
Student Complaint Procedure
(410) 528-8662 or (888) 743-0823 (toll free)

MASSACHUSETTS

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

MICHIGAN

Michigan Department of Labor & Economic Growth Office of Postsecondary Services, Proprietary
School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913
http://www.michiganps.net/complaint.aspx 

MINNESOTA

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
http://www.ag.state.mn.us/consumer/complaint.asp

MISSISSIPPI

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Student Complaint Form

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453
info@sbcjc.cc.ms.us

Consumer Protection Division Office of the Attorney General, State of Mississippi
P.O. Box 22947
Jackson, Mississippi 39225-2947
Email: http://www.ago.state.ms.us/index.php/contact
http://www.ago.state.ms.us/form_categories/complaint-form/

MISSOURI

Missouri Department of Higher Education
205 Jefferson Street, P.O. Box 1469
Jefferson City, MO 65102-1469
Student Complaint Procedures
info@dhe.mo.gov

Missouri Office of the Attorney General
Supreme Court Building
207 W. High St.
P.O. Box 899
Jefferson City, MO 65102
http://ago.mo.gov/consumercomplaint.htm

MONTANA

Montana Board of Regents Office of Commissioner of Higher Education, Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
http://mus.edu/MUS-statement-of-complaint-process.asp

Montana Office of Consumer Protection
2225 11th Avenue, P.O. Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
https://app.doj.mt.gov/apps/Oscar/complaintstart.aspx

NEBRASKA

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Phone : 402-471-2847

Nebraska Department of Education Investigations Office
301 Centennial Mall South, P.O. Box 98987
Lincoln, NE 68509-4987
Student Complaint Procedures

Nebraska Attorney General, Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
http://www.ago.ne.gov/resource/forms/consumer_complaint
Consumer Protection Hotline: (800) 727-6432

NEVADA

Nevada Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, Nevada 89120
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

NEW HAMPSHIRE

New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
http://www.education.nh.gov/highered/compliance-allegation.htm

NEW JERSEY

New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
https://www.state.nj.us/treas/highereducation/contactus.shtml

New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza, P.O. Box 110
Trenton, NJ 08625-0110
schoolapprovalunit@dol.state.nj.us

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
http://www.njconsumeraffairs.gov/Pages/File-a-Complaint.aspx

NEW MEXICO

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://hed.state.nm.us/students/hed-student-complaint-form.aspx

NEW YORK

New York Office of College and University Evaluation New York State Education Department
5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
Student Complaint Procedures

New York Bureau of Proprietary School Supervision New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, New York 12234
Student Complaint Procedures

New York State Department of State Division of Consumer Protection Consumer Assistance Unit
5 Empire State Plaza - Suite 2101
Albany, New York 12223-1556
Student Complaint Procedures

NORTH CAROLINA

North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603
Complaint Procedures

North Carolina Consumer Protection Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
http://www.ncdoj.gov/Consumer/2-2-12-File-a-Complaint.aspx                                                                                                   

NORTH DAKOTA

North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
cte@nd.gov

North Dakota Consumer Protection Division Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

OHIO

Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403
Columbus, OH 43215-3138
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414
Phone: 614-466-6000
hotline@regents.state.oh.us

Ohio Attorney General Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/consumercomplaint.aspx                                                            

OKLAHOMA

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
https://www.okhighered.org/current-college-students/complaints.shtml

Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard, Suite 250
Oklahoma City, OK 731182864
oco@osrhe.edu

Oklahoma Office of the Attorney General Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html

OREGON

Oregon Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401
Phone: (800) 452-8807

Oregon Department of Education Private Career Schools Office
775 Court St, NE
Salem, OR 97310-0203
http://www.ode.state.or.us/search/page/?id=325

Oregon Attorney General Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
https://justice.oregon.gov/forms/consumer_complaint.asp

PENNSYLVANIA

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Phone: 717-783-6788
http://www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

Office of Attorney General Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120 

PUERTO RICO

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR
00910-1900
Phone: 787-641-7100

Puerto Rico Department of Justice
PO 9020192
San Juan, PR
00902-0192

RHODE ISLAND

Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 524
Providence, RI 02903

Student Complaint Procedures

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903

http://www.riag.ri.gov/ConsumerProtection/About.php

SOUTH CAROLINA

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
Student Complaint Procedures

SOUTH DAKOTA

South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545
info@sdbor.edu

South Dakota Office of Attorney General Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053
http://atg.sd.gov/LinkClick.aspx?fileticket=L5Dh6iu6HRY%3d&tabid=443

TENNESSEE

Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
http://tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf

TEXAS

Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
Phone: 512-427-6101

Office of the Attorney General Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/consumer/complain.shtml

UTAH

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html 

VERMONT

Vermont Department of Education State Board of Education Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501
Student Complaint Procedures

 Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
https://www.uvm.edu/consumer/?Page=complaint.html

VIRGINIA

State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
Student Complaint Procedure

WASHINGTON

Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
dainfo@wsac.wa.gov
http://www.wsac.wa.gov/protecting-education-consumers

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW, PO Box 43105
Olympia, WA 98504-3105
workforce@wtb.wa.gov
http://www.wtb.wa.gov/PCS_Complaints.asp

Washington State Office of the Attorney General
1125 Washington Street SE, PO Box 40100
Olympia, WA 98504-0100
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

WEST VIRGINIA

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800
Phone: 304-558-2101

Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301
Phone: 866-896-9327

West Virginia Office of the Attorney General Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

WISCONSIN

Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor P.O. Box 8696
Madison, WI 53708
eabmail@eab.state.wi.us
http://eab.state.wi.us/resources/complaint.asp

WYOMING

For Complaints Related to Licensure or Quality of Education:
Wyoming Department of Education
c/o Private School Licensing Program
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Phone: 307-777-7690
Complaint Procedure Form

For Complaints Related to Consumer Protection Laws:
Attorney General’s Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
Complaint Procedure Form

 

* This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of which states Loyola University Chicago is licensed/authorized in or required to be licensed/authorized. States, through the relevant agencies or Attorney Generals Offices, will accept complaints regardless of whether an institution is required to be licensed/authorized in that state. 

 

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