Loyola University Chicago

Loyola Online

Student Complaint Procedure

Students enrolled in online courses and programs are able to follow the same procedure as on-campus students if a grievance with the University arises. The actual procedure will depend on the nature of the complaint, as described below:

  1. Academic Grievances: Student complaints regarding the appropriateness of course grades and accusations of academic dishonesty should follow the procedure outlined at the following links for undergraduate and graduate students.
  2. Financial Disputes: Questions or concerns regarding students’ tuition and fees or financial aid can be resolved by contacting either the Office of the Bursar or Financial Aid.
  3. Students with Disabilities: Loyola provides procedures for resolving disputes related to services for students with disabilities, including complaints that a student has been discriminated against because of his or her disability. To review information about how to file an incident report and about the procedures used to resolve student complaints, visit the File a Report page from the Office of Student Conduct and Conflict Resolution.
  4. Sexual Harassment: Loyola University Chicago is committed to maintaining an environment which respects the dignity of all individuals. Accordingly, Loyola University will not tolerate sexual harassment by or of its students, faculty, or employees. For sexual harassment policy and reporting procedures, please visit this site: http://www.luc.edu/hr/policies/policy_sexualharassment.shtml.

State of Illinois and HLC Complaint Procedure

Loyola University Chicago, as a participant in Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, is required to direct students to the Illinois Board of Higher Education for assistance with unresolved complaints. Loyola University Chicago also must make available to students or prospective students, upon request, a copy of the documents describing the institution’s accreditation and state authorization. 

Students may contact the Illinois Board of Higher Education (IBHE) with complaints that were not resolved through the student complaint procedure described above by accessing the IBHE online complaint system at http://complaints.ibhe.org/.

Students may also file a complaint with Loyola University Chicago’s accrediting agency, the Higher Learning Commission (HLC) of the North Central Association of Colleges and Schools, by following the HLC’s complaint procedure.

Complaint Resolution Process for SARA States

States operating under the State Authorization and Reciprocity Agreement (SARA) have agreed to allow their SARA state portal agency investigate and resolve any complaints that have not been resolved through an institution's own procedures for resolution of grievances. The SARA Complaint Resolution Process is taken directly from Section 4.2 of the NC-SARA State Authorization Reciprocity Agreements Policies and Standards.

Participating SARA States: Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Students from participating SARA states may contact the Illinois Board of Higher Education (the Illinois SARA portal agency) with complaints that were not resolved through the student complaint procedure described above by accessing the IBHE online complaint system at http://complaints.ibhe.org/.

State Contact Information for Student Complaints

In addition to the above University procedures for addressing student grievances, the US Department of Education requires that each institution offering online programming provide contact information for students who wish to file complaints through their home state. States participating in SARA may file a complaint through the Complaint Resolution Process for SARA States listed above. Contact information for states not participating in the State Authorization and Reciprocity Agreement (SARA) can be found below. 

*This list includes contact information for states not participating in the State Authorization and Reciprocity Agreement (SARA), the District of Columbia, and Puerto Rico and should not be construed as informative of the states in which Loyola University Chicago is licensed or required to be licensed. States, through the relevant agencies or Attorney Generals Offices, will accept complaints regardless of whether an institution is required to be licensed in that state.

California

California Bureau of Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Connecticut

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
edinfo@ctohe.org

Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford CT 06106
trade.practices@ct.gov
http://www.ct.gov/dcp/lib/dcp/pdf/forms/consumer_statement_cpfr-2_frauds-12-06-13.pdf

Consumer Complaint Hotline: 800.842.2649

Florida

Florida Commission on Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org
http://www.fldoe.org/cie/complaint.asp

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr., #320
Frankfort, KY 40601-7512
http://cpe.ky.gov/forstudents/consumercomplaints/

Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
Student Complaint Procedure

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
consumer.protection@ag.ky.gov
https://secure.kentucky.gov/formservices/AttorneyGeneral/ConsumerComplaintForm

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

New Jersey

New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
https://www.state.nj.us/treas/highereducation/contactus.shtml

New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza, PO Box 110
Trenton, NJ 08625-0110
schoolapprovalunit@dol.state.nj.us
Conflict Resolution Questionnaire

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
http://www.njconsumeraffairs.gov/Pages/File-a-Complaint.aspx

New York

New York Office of College and University Evaluation New York State Education Department
5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
Student Complaint Procedures

New York Bureau of Proprietary School Supervision New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, New York 12234
Student Complaint Procedures

New York State Department of State Division of Consumer Protection Consumer Assistance Unit
5 Empire State Plaza, Suite 2101
Albany, New York 12223-1556
Student Complaint Procedures

Pennsylvania

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Phone: 717.783.6788
http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1

Office of Attorney General Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR
00910-1900
Phone: 787.641.7100

Puerto Rico Department of Justice
PO 9020192
San Juan, PR
00902-0192