Information Technology Services (ITS)
UNIVERSAL ID AND PASSWORD
Your Universal ID and Password provides access to LOCUS, Blackboard, networked LUC computers, and Groupwise. Students having trouble with their ID/Password should contact the Helpdesk at: (773)508-7190 or e-mail: firstname.lastname@example.org.
PERSONAL ACCOUNT MANAGER
PAM allows students to manage their ID and Password. Through PAM students can reset passwords, check their account status, and reroute their LUC email account.
Students can set personal identifiers within their PAM account that will allow them to reset their password in the future. Identifiers must be established on PAM before a password can be reset. Students will need to contact the helpdesk to reset a password if they have not set up their identifiers prior to losing their password.
Passwords will expire:
- After 3 months of inactivity
- After a specified number of incorrect logins (for security reasons)
- Immediately upon separation from the University
- IDs are deleted 90 days after graduation or separation from the university.
Email communication sent from the Institute Office is sent to the address provided by students at the time of their admission to the program. If this email changes, students should update the paralegal office. Emails sent from faculty (via Blackboard) or from any other University Office (Bursar, Registration and Records, etc.) will be sent to the student's LUC email account (email@example.com).
If you prefer to use another email service as your default email, be sure to re-route your Loyola email to that account. Messages sent to your Loyola address will instead show up in your preferred account, ensuring you do not miss important Loyola mail.
Only messages sent to your Loyola account after you re-route will be forwarded.
The Water Tower Campus has several open access labs. These labs are available for drop-in use by Loyola students, faculty, and staff. Please visit the ITS site for information regarding lab location, hours available, printing capabilities, and other computer lab rules and information.
The Institute Office sends important notification via email. These notices are sent to all current students and can sometimes include up to 150 or more email addresses. Due to the large number of recipients these emails can sometimes be rerouted to your bulk/junk folder by default. If your email account has a bulk/junk folder feature be sure to check that these emails are not placed into this folder. If possible include firstname.lastname@example.org and email@example.com as secured email addresses. If for any reason you are in doubt about receiving emails from our office be sure to check your bulk/junk folder first.