Loyola University Chicago

Quinlan School of Business

PAG Summit: Managing Healthy Conflict

Thursday, Sept. 12, 2013 • 12–6 pm
Catalyst Ranch, Chicago, IL

Registration is now open.

 Event Host

   Anne Smart
   Director of Membership,
   Loyola Family Business Center



Join me September 12 for the Family Business Center’s PAG Summit: Managing Healthy Conflict. Handled poorly, conflict has a huge cost in energy, time and creativity. Handled well, conflict ensures robust discussion, thorough exploration and analysis that improve decision making, execution and trust. This workshop will provide conflict management tools to help you understand and lead your family into positive processes and behaviors.

Take a look at below for a snapshot of the day and be sure to register soon. I look forward to seeing you in September!


   Sarah C. Albritton
   President & Founder,
   Leadership Innovations Inc.




Beliefs & Approaches to Conflict

Join Sarah Albritton, president of Leadership Innovations, and discover the important role of healthy conflict in high-functioning work teams and families. We'll look at the roles people commonly play when confronted by conflict. Small group conversations will give you the opportunity to share with your peer group, along with other PAG members, where conflict appears in your life, family, and business: what triggers it; how it's currently managed; how to improve your conflict management skills.

Key topics of this session will include:

  • How personal beliefs define and drive your conflict management style
  • Discussion of generational differences around conflict and drama
  • How to more effectively listen and understand
  • Understanding the role you play in the Drama Triangle: Persecutor, Rescuer, and Victim

Stepping Off the Drama Triangle

Shift your thinking with practical tools that will help you avoid Drama Triangle conflicts. What "thorny issue" (family, business or both) is currently taking your attention? Individual PAG members can share these stories with fellow PAG members for help in processing with facilitated group feedback.

Key topics of this session will include:

  • Recognizing your preferred starting point on the Drama Triangle, where you get stuck on the Drama Triangle, and tools for getting unstuck
  • Reclaiming personal power and shifting the Drama Triangle
  • How personal/group beliefs create limits/opportunities

Affirmative Inquiry

When have you experienced a successful conflict? What did you do? How did it feel? Using Sarah's conflict management tools, PAG members will listen to conflict success stories. Group facilitated feedback and observations will help key ingredients of healthy conflict.

Key topics of this session will include:

  • Applying healthy conflict behavior to current "thorny issues"
  • Understanding how to replicate successful conflict experiences
  • What improvements are still needed to ensure future conflict success

The New Landscape

Reflect on what you've experience today. Creat an accountability commitment plan with your fellow PAG members, and afterwards, share what you've learned with the larger group. Where do you stand on the Drama Triangle? How do you step off? What have you learned from fellow PAG members and what conflict management tools will you apply to your life, family, and business?


For more information and to register, email us or call 312.915.6490.