Frequently Asked Questions
- Who Qualifies for a U-Pass?
The following students participate in the CTA U-Pass program:
All undergraduate students enrolled in 12 or more credit hours at both Loyola Campuses (Lake Shore and Water Tower)
- College of Arts and Sciences
- School of Business Administration
- School of Communication
- Marcella Niehoff School of Nursing
- St. Joseph Seminary
- School of Education
- School of Social Work
Graduate students enrolled in 8 or more graduate credit hours at the Loyola Campuses
- School of Law
- School of Social Work
- Institute of Pastoral Studies
- Graduate School of Education
- Graduate School of Arts and Sciences
Graduate School of Business enrolled in 6 or more Graduate Business hours at Loyola Chicago Campuses. This is for all quarters: Fall, Winter, Spring, and Summer.
The following programs are ineligible for the CTA U-Pass:
- Any student enrolled in Loyola's Rome Center Campus or in any other programs located in foreign countries.
- Students enrolled in the Loyola University Medical Center, Educational Cohorts, the School of Continuing and Professional Studies, and Social Work Carthage programs will not participate in the CTA U-Pass program.
*The U-Pass is not available in the summer to any program except the Graduate School of Business.
- Is a U-Pass available in the summer?
No, U-Pass is not available in the summer for any program except the Graduate School of Business. Graduate School of Business students must be enrolled in at least 6 credit hours (400 level or higher). All Loyola students looking for summer transit options can visit CTA.
- Can I opt out of the U-Pass?
No, all students in an eligible program are charged for this benefit and are unable to opt out. The decision is made at the school or program level to be part of the program. Individual students cannot opt out.
In many ways, this is like other charges at the university. Students may not use Halas Hall but still pay a for this as part of their tuition and fees.
- I want to get a pass but my school does not participate, can I buy one?
Unfortunately no. We encourage you to visit the Dean of your school/academic program for guidance. Since the U-Pass is not an optional program, ALL students in a qualifying academic program/school must pay for the pass. Individual schools/programs can choose, based on the need of their students, to participate in the program if they feel it would benefit the vast majority of their students.
- I want a pass but am not a full-time student, can I purchase one?
You must be part of an eligible group or school to receive the U-Pass. All part-time students (under 12 credit hours as an undergraduate or under 8 as a graduate student) do not qualify for the U-Pass and will not be charged.
- What if I drop classes from full to part time?
If a student drops to part-time status within the 10 day add/drop date (10 days from the start of the semester), their U-Pass will be turned off and the student will be credited the U-Pass fee.
- What if I add classes that take me from a part-time to a full-time student?
If a student adds credit hours making them full-time within the add/drop date (10 days), they will be charged for the U-Pass and one will be made for them after the U-Pass team runs a report on that 10th day. If a student enrolls at full-time status during our U-Pass distribution week, they will be able to have a pass made while CTA is on-site. We encourage all students who change their academic status to visit us at the Centennial Forum Student Union.
Your eligibility for U-Pass is based on when you are full-time or part-time. If you enroll by the drop / add date for a “W”, then you get the pass. If you add or drop courses after this date, then no U-pass will be issued.
- Why Am I charged for the U-Pass?
The U-Pass fee is $137 per semester for Loyola Undergraduate and Graduate students, $142 for Law School students, and is included in student tuition fees valid from the beginning of the semester until the last day of final exams each semester. This fee is non-refundable.
For Graduate School of Business, the fee is $96 every quarter and is also nonrefundable.
The fee covers the charge by CTA for the pass and a small administrative fee.
- I don’t use my U-Pass or never picked up my U-Pass, can I get the charges refunded?
No, CTA requires us to assess all students in programs that accept the program and are eligible. The eligibility is decided by the school or program. We encourage students to pick up the U-Pass.
- I am disabled and unable to utilize CTA, can I have my U-Pass charge refunded?
The CTA requires the university to assess all eligible students in order for us to participate in this program. For a waiver due to disability, the disability must be documented and the CTA must be unable to accommodate the disability for a waiver to be granted. Please contact the U-Pass office directly at email@example.com.
- Why didn't I receive a preprinted U-Pass at distribution?
U-Passes are distributed at the beginning of each semester or quarter. If you register early enough, normally three weeks before the start of the semester/quarter, then we will be able to have a pre-printed U-Pass available for you during distribution.
If you register or switch your schedule around after that internal deadline, please make sure to go to one of the U-Pass distribution sessions during the first week of the semester/quarter. The first few days (normall the first week), CTA representatives are on site to make passes for students that qualify and just did not receive a pre-printed pass. U-Pass Administration will attempt to notify all students of their status (pre-print or no pre-print) prior to distribution times. If a student who does not have a pre-printed pass, and does not have one made when CTA is on-site during the week long distribution, they will need to wait at least 10 days until new passes are generated and sent to the university.
- How often can I use my U-Pass?
U-Pass allows for unlimited use on all CTA trains and bus lines. A student cannot reuse their pass for 10-15 minutes on the same bus or train.
- Can I let my friend borrow my U-Pass?
No, the U-Pass is limited to exclusive use by the full-time student whose name and photo appear on the card. Any U-Pass presented by a person other than the student whose name and photo appears on it will be confiscated by CTA . Furthermore, the U-Pass will be deactivated and repeat offenders can be referred to Loyola University Chicago's Office of Student Conduct and Conflict Resolution.
- Can I use my U-pass on Metra or PACE?
The U-Pass portion is only eligible on CTA. The new Ventra U-Pass(Fall 2013) works as a normal transit card on PACE.The Ventra U-Pass does not work on Metra
- What if my U-Pass is lost, stolen, or damaged?
Starting in Fall 2013,replacement pass processing occurs at Loyola. Students need to bring valid identification, including their school ID, to the Damen Stundet Center(LSC) or Terry Student Center (WTC) Information Desk.
1) Only the person listed as the cardholder may order a replacement.
2) Have $50.00 on your Campus Card/ Rambler Bucks account.
3) Go to Damen Student Center Information Desk at Lake Shore or the Terry Student Center Information Desk at Water Tower
4) They verify eligibility and deduct $50.00 from your Rambler Bucks account.
5) Go to The Information Desk where you ordered your card when you receive an email that your replacement has arrived, usually in 3-5 business days.
You must go to the Information Desk that you ordered your replacement U-Pass. You cannot transfer cards between campuses.
The $50.00 fee cannot be waived under any circumstances.
- What if my bank/credit card was charged when I used CTA and I have a U-Pass?
It is recommended that you take your Ventra U-Pass out of your wallet or holder when touching the Ventra reader.
If you leave it in your wallet and you have a debit or credit card with a Wi-Fi symbol , then the Ventra reader may charge your debit/ credit card for a fare instead of reading your U-Pass.
If you receive incorrect charges when you have an active U-Pass, please contact your bank or credit card company for their procedures on reversing incorrect CTA fares.
- What if my Card is not reading when I get on the bus / turnstile or I think it is defective?
1) Check at a Ventra machine(located at most major El stops, including the Loyola stop) for a negative balance. If there is a negative balance, add money to bring the card to a $0.00 balance and the card should work.
2) If the card will not read at all at the ventra machine there are two options
a )For a no cost replacement: Go to Ventra Customer Service at 165 N. Jefferson Ave, Mon -Fri 8:00am-4:30pm. If Ventra determines the card is not reading, they will issue a 7-day transit pass and a Ventra Defective Card Replacement Form. Bring the form to the Terry Student Center or Damen Student Center Information Desk so they can order a replacement U-Pass free of charge.
b) To pay for a replacement: Go to the Terry Student Center or Damen Student Center Information Desk and order a replacement U-Pass for $50.00. WIthout the Ventra Defective Card Replacement form it is treated as just a lost or damaged card and the full replacement cost applies. Loyola does not have the authority to issue a free replacement U-Pass without the replacement form and does not have 7-day transit passes available. .
- Who should I contact with questions or concerns?