Webinar|Loyola University Chicago


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Troubleshooting Access

I cannot get in to the meeting.

I cannot get in to the meeting.

If you are having trouble joining a meeting try the following:

  1. Click the Help link on the Meeting Login page. This takes you to the Test Meeting Connection page where you can verify that your computer meets all necessary requirements. If you do not pass the test you will be given instructions for what you need to do.
  2. Make sure popup blocking software is not blocking your meeting window.
  3. You may be using a proxy server. To resolve this in Internet Explorer, select Tools > Internet Options > Advanced tab. Then enable the setting Use HTTP 1.1 through proxy connections. After doing this, clear your cookies, close all browser windows and attempt to re-enter the meeting.
  4. Enter the meeting as a Guest user by entering in your First and Last Name in the Guest field.

The host is sharing their screen, but it is fuzzy.

If you are having trouble seeing a hosts screen, try the following:

  1. Click the Full Screen button on the top of the Share pod.
  2. View the full resolution by using the pod options menu in the top right hand corner of the pod to select Change View > Zoom In.

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