Loyola University Chicago


General Policies

Catered Event Ordering

Please contact us to make arrangements for your event or function. In order to better assist you in the process of setting up and successfully catering your event, please have the following information readily available for your department/organization: 

  • Date and time at which the event will start and end
  • Location of event 
  • Name of organization 
  • Contact Person 
  • Phone NUmber and email address 
  • Estimated number of guests attending 
  • Type of service desired 
  • Billing Account Number 

All orders should be placed at least 10 business days in advance and confirmed no later than 5 business days prior to the event date to avoid late fees. Events with custom selections should be placed at least 14 business days in advance and confirmed within 10 business days. While we make every effort to accommodate last minute orders, we cannot guarantee your first-choice selections can be fulfilled.

LUC Catering will guarantee quoted prices for a custom event for 60 days from the date of the initial proposal.

Labor Policy

Labor needs and charges are dependent on menu, service requested, guest count, location, timing of the event and logistics. All orders are subject to a labor charge which will be communicated by our team during the proposal process. Charges may vary. 

Pricing and Billing

All prices for services and items described in the Catering Guide are subject to change. Prices include menu selection and standard service required for your event. It is best to consider all aspects of your event in order to receive a more accurate cost estimate. Catering Services will prepare a thorough event proposal for you prior to your event. Because service needs vary by group, some services and items are priced separately. These items include, but are not limited to:

  • Table linens
  • Rented specialty equipment
  • Floral arrangements
  • Candles
  • Overtime service
  • Special requests
  • Labor

Any catering service approved for a Loyola University sponsored event will be billed to the department sponsoring the event. Loyola University Chicago departments charging their events are required to provide an AU account number consisting of a 6–10-digit budget code at the time of ordering. The order cannot be confirmed until the budget code is received. Payments for external parties are processed by Conference Services. 

Non-University organizations and groups should contact the Department of Conference Services and Special Events for billing procedures and information.

Cancellation Policy

Cancellation requests received less than 5 business days prior to an event are subject to a cancellation fee of up to 100% of the confirmed price. Cancellations must be received in writing via email at catering@luc.edu and are valid from the date they are received. Please note that our business hours are Monday to Friday from 9am to 5pm. 

Follow-Up Questionnaire

In an effort to constantly improve service to our valued customers, catering services requests that the contact person for each event complete a brief questionnaire related to the services provided. By helping us get a "customer perspective," we are able to continually exceed expectations.

Click here to complete and submit the Follow-Up Questionnaire