Loyola University Chicago



Ann Scott Blouin

School of Nursing
Commencement Address

Executive Vice President of Customer Relations, The Joint Commission

Ann Scott Blouin (MSN ’80), RN, PhD, FACHE, is the executive vice president of customer relations at The Joint Commission. In this position, she focuses on building customer relationships, primarily in the hospital and health system market. She gathers customer ideas and feedback and shares that with colleagues for continuous improvement at The Joint Commission.

From 2008 to 2012, Dr. Blouin held the position of executive vice president for the Division of Accreditation and Certification Operations at The Joint Commission. Her responsibilities included executive leadership of accreditation and certification for more than 20,000 health care organizations and programs, including all activities related to surveys. She also administered accreditation and certification policy development, surveyor education and development, survey technology, and the ongoing development of accreditation process components.

With more than 30 years of health care administration, consulting, and clinical nursing experience, Dr. Blouin has held positions of program administrator, vice president for nursing, and executive vice president for operations at two Chicago-area community teaching hospitals and a Chicago academic medical center. She has worked with multiple health systems across the United States to help them improve quality and patient safety, revenue management, and operating cost efficiency and effectiveness. Dr. Blouin has consulted for a large number of health care organizations, serving in leadership roles at consulting firms such as Deloitte, Ernst & Young, and Huron Consulting Group.

Dr. Blouin has published and presented extensively on health care, patient care quality and safety, and nursing. She served as an adjunct faculty member at several Chicago area schools of nursing and medicine. She is a member of the University of Alabama Birmingham Healthcare Quality and Safety Programs Advisory Board and Loyola University Chicago’s Marcella Niehoff School of Nursing Dean’s Council. She currently serves as secretary on the National Patient Safety Foundation Board of Directors and America’s Essential Hospitals Institute Board, and she is an editorial advisor for the Journal of Nursing Administration and American Nurse Today.

Dr. Blouin earned her PhD in nursing sciences and MBA from the University of Illinois at Chicago. She received her MSN with honors in Maternal/Child Nursing from Loyola University Chicago and BSN with high honors from Lewis University in Romeoville, Illinois. She is a fellow of the American College of Health Care Executives and member of the American Organization of Nurse Executives, American Nurses Association, and Sigma Theta Tau International—the Honor Society of Nursing.