Frequently Asked Questions

The following questions are compiled to provide as many answers as possible to your concerns relating to Loyola University Chicago and the coronavirus. They have been sourced from thousands of emails, social media posts, and inquiries to leadership. If you have an individualized question or don't find your question or a thorough-enough answer below, please reach out to covid-19support@LUC.edu.

As questions and answers evolve with a rapidly changing environment, each individual question will be updated with a time stamp. You are able to perform an open search and view by recent questions, theme, and audience.

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How long are in person classes suspended? (03/11/20 12:00 AM)

All in-person, face-to-face classes are suspended through the end of the Spring 2020 semester.

How long will the transition to digital classes take?  (03/11/20 12:00 AM)

As of March 23, we have moved all classes to online/virtual instruction. Current online classes will continue. Additional communication will come from the faculty directly to their students.

What about final exams?  (03/11/20 12:00 AM)

Final exams will be handled remotely according to the regularly scheduled exam period.

When do I have to move out of the residence hall?  (03/11/20 12:00 AM)

Residence halls have closed as of the end of the day on Thursday, March 19.

What if I can’t return home during this period?  (03/11/20 12:00 AM)

Exceptions and hardships will be considered on an individual basis. Additional communication will come directly from Residence Life to all students in University housing about move out procedures and the exceptions and hardship process.

What about international and study-abroad students?  (03/11/20 12:00 AM)

The University will repatriate all remaining study-abroad students to their homes. 

Can I access campus for study, research, and meeting with my professors and advisers?  (03/20/20 12:00 AM)

While the University remains open and will continue to offer online instruction and essential services, we have closed nearly all University buildings as of 5 p.m. Friday, March 20. All current ID card access to buildings will be revoked during the duration of the COVID-19 Emergency Response. ONLY essential personnel—such as life, safety, plant, and animal care personnel, among select others—will be able to access buildings.

Can I get back into my dorm after I’ve left campus?  (03/11/20 12:00 AM)

No. Students must return their keys when checking out, and once they have checked out, their ID access to the residence hall will be turned off.

Will the dining halls remain open? (03/18/20 12:00 AM)

Damen Student Center will be closed until further notice. All dining halls on Lake Shore campus—except de Nobili Dining Hall and Lu’s Deli—will be closed for the remainder of the semester. Cuneo Center Dining Hall and the MNSON café on Health Sciences Campus will close Friday at the end of the regular business hours. All open dining locations will offer meal plan service but all meals will be served carry-out style. Each day at both locations, breakfast will be served from 7:30 a.m. to 9:00 a.m., lunch will be served from 11:30 a.m. to 1:00 p.m. and dinner will be served from 5 p.m. to 6 p.m.

How will classes that require specific facilities such as labs or studios continue online?  (03/11/20 12:00 AM)

You can discuss this with your professor. Individual instructors will be working with their classes to find alternatives to in-person lab or studio components.

Will there be summer courses? Are they online? (03/30/20 12:00 AM)

Yes! Loyola is offering two summer sessions as originally scheduled. All summer courses will be delivered online, given the current public health crisis. See the Academic Calendar for the summer session dates and the Summer 2020 Registration Access Schedule for when students can register for summer sessions.

Who can I turn to if I am feeling anxious and depressed?  (03/11/20 12:00 AM)

Please visit our resource at the Wellness Center online for information on getting started finding help.

Are there study abroad programs for summer?

All summer international and study-abroad programs have been cancelled. Applications are being accepted for the JFRC fall session, which is scheduled to proceed unless circumstances change.

When will registration happen for fall classes? (03/17/20 12:00 AM)

Fall 2020 registration for undergraduates will begin on Monday, April 6. The updated schedule will soon be available on the Fall 2020 Registration Access Schedule webpage.

How will this affect my client-facing placement, such as clinical placements and internships? (03/17/20 12:00 AM)

The following guidelines will assist in advising students currently participating in clinicals, internships, and other placement-based courses, such as service-learning, research, and fieldwork.If placement-based sites are open and running, and students will still be in the Chicago-area, placements can proceed as usual. Academic units may also make decisions regarding students’ participation in these learning activities.

If placement sites are open but students are being sent home from campus, faculty are encouraged to move to alternative activities/assessments as posted on the Academic Continuity/Engaged Learning webpage. Alternatively, faculty can make the decision that work already completed by students satisfies the requirements for credit. Faculty should be flexible in their expectations and give high priority to seniors completing their degree requirements in the Spring 2020 semester.

If placement sites have been closed, faculty are encouraged to move to alternative activities/assessments as posted on the Academic Continuity/Engaged Learning webpage. Alternatively, faculty can make the decision that work already completed by students satisfies the requirements for credit. Faculty should be flexible in their expectations and give high priority to seniors completing their degree requirements in the Spring 2020 semester.

Do I have to move everything out of my dorm room? (03/11/20 12:00 AM)

Residential students are asked to move out of their residence halls as soon as possible, but no later than 5:00 p.m. on Thursday, March 19. Students must take all their belongings when they leave campus and clean their room/suite before leaving.

Will LUC provide storage for student items in dorms rooms if students have no way of moving? (03/15/20 12:00 AM)

Unfortunately, the University does not have the ability to store items. Everything must be moved out of residence halls. Beginning Monday, March 16, USS, our longtime University partner, will be on campus providing boxes and storage to students who sign up. USS will store items for the summer and deliver to student rooms in the fall, or within a two-mile radius of campus. USS is charging the same as it would if it were May. For more information, visit LUC.edu/reslife.

Will the Information Commons and campus libraries still be open and available to students? (03/19/20 12:00 AM)

No, all libraries, including the Information Commons, will be closed at the Lake Shore, Water Tower, and Health Sciences campuses.

Digital Media Labs at LSC and HSC will continue to loan equipment through March 27. Drive-up service will only be available for LSC at the Granada Center and HSC will be by appointment only. Contact 773-508-4ITS or ITSServiceDesk@LUC.edu for information or visit the libraries website for help desk details and online resources.

For students who moved off campus, how will housing and meal fees be adjusted and when will any resulting refunds be available? (03/15/20 12:00 AM)

As stated in a notice to students, parents, and family members on March 13, please be assured that Loyola will reconcile all students’ housing and meal plan costs to reflect the shortened on-campus period. Adjustments to prorate housing and meal plans will appear on your student LOCUS account no later than the end of March 2020 and will be reflected on your April 15 e-bill. Any resulting refunds will be issued in April 2020.

The following is additional detail concerning specific fees and how adjustments will be calculated for students who moved off campus:

  • Housing charges will be prorated with an effective date of Sunday, March 15, 2020.
  • Five- and Seven-day All Access Meal Plans will be prorated with an effective date of Sunday, March 15, 2020. Dining dollars that are a part of these meal plans will be refunded the remaining balance as of March 19, 2020.
  • Block Meal Plans will be refunded the remaining balance with an effective date of Thursday, March 19, 2020.
  • Declining Balance Meal Plans will be refunded the balance remaining on the student ID as of March 19, 2020.
  • All commuter meal plans (All-Access, Block and Declining Balance) will be prorated, UNLESS students contact Campus Card Office (at campuscard@luc.edu) by March 19, 2020 to request that the meal plan continue.

  • I live off campus and have a commuter meal plan (All-Access, Block and Declining Balance) will I receive any financial credit? (03/15/20 12:00 AM)

    All commuter meal plans (All-Access, Block and Declining Balance) will be prorated, UNLESS students contact Campus Card Office (at campuscard@luc.edu ) by Thursday, March 19, 2020 to request that the meal plan continue.

    If I was one of the students who received an exception to remain on campus, how will my housing or meal plans be adjusted? (03/15/20 12:00 AM)

    For those students who received an exception to remain on campus, you will likely be required to relocate to another building on campus. This allows the University to provide the most efficient services and keep you and others who remain on campus safe and healthy.

  • Please be assured that your original housing charges will be prorated through March 15, 2020. Housing charges for the new accommodations will begin on March 16, 2020. If your new housing charge is less than your current housing charge, you will be charged at the lower rate. If your new housing charge is more than your current housing charge, you will continue to be charged at your original rate.

    Meal Plans:

  • Certain dining facilities will remain open through May 4, 2020. As a result, current meal plans will remain active until the end of the term and, no adjustments will be made to these meal plan charges. An up-to-date schedule for the dining facilities will be maintained at https://luc.campusdish.com/ throughout the remainder of the spring semester.

  • Will any other fees be prorated? (03/15/20 12:00 AM)

    Yes, the Student Development Fee will be adjusted for all students as follows: Undergraduate Student Development Fees

  • Enrolled 12 or more credit hours: $419 fee with $183 credit applied
  • Enrolled 6 – 11 credit hours: $110 fee with $48 credit applied
  • Enrolled 1 – 5 credit hours: $85 fee with $37 credit applied

    Graduate Student Development Fees

  • Enrolled 6 or more: $172 fee with $75 credit applied
  • Enrolled 1 – 5 credit hours: $85 fee with $37 credit applied

    Graduate Business Student Development Fees

  • $110 fee with $78 credit applied

    Tuition, Technology, and Course Fees will not be prorated.

  • Will I receive a credit for my CTA-UPASS? (03/15/20 12:00 AM)

    U-Passes for the Spring 2020 Semester will remain active per the dates found on the U-Pass webpage (www.luc.edu/upass/activation/dates/). Because U-Passes will remain active, refunds cannot be issued to any eligible student per our contract with the CTA. A FAQ page will be updated and linked here as soon as possible. For now, reach out to upass@luc.edu for any questions. You can also visit Loyola’s U-Pass webpage for additional information (www.luc.edu/upass/).

    I am on a Loyola Installment Plan (iPlan). How will the adjustments to housing, meal plans and other fees affect my payment? (03/15/20 12:00 AM)

    We ask that you make your regularly scheduled installment payment based on your March 16, e-bill (payment due by April 5).

    Once the adjustments to your prorated housing, meal, and other fees appear on your student LOCUS account, the Bursar’s office will modify the budget and installment plan amounts accordingly.

    For most students, this proration will mean your final payment in May 2020 will be reduced.

    If you have any questions, please contact iplan@luc.edu.

    How will students return their textbooks rented from the Loyola bookstore?

    Follett has provided students with a pre-paid FedEx label and instruction for online check-in of rented books.

    Are extensions for the move out date possible? (03/15/20 12:00 AM)

    For a regular extension and not an exception, email or stop by Residence Life res-life@luc.edu

    Can a student stay on campus if unable to go home because of financial reasons? (03/15/20 12:00 AM)

    Students received a form to ask for an exception. Residence Life is reviewing each individual circumstance. For more information: LUC.edu/reslife/currentstudents/moveoutspring2020closure/

    What are athletes supposed to do if they are competing and live out of state?  Can they still live on campus? (03/15/20 12:00 AM)

    Residence Life recommends connecting with coaches to understand expectations and then (potentially) seek an exception.

    What will happen to my Rambler Bucks during this time? (03/18/20 12:00 AM)

    Rambler Bucks remain on your Loyola ID card as long as you are at Loyola. All Rambler Bucks funds will be available for use when you return to campus. Locations that currently accept Rambler Bucks will continue to accept these funds as long as their restaurant remains open.

    Are the Wellness Centers open? (03/27/20 12:00 AM)

    The Wellness Centers at LSC and HSC are closed, but are currently working to make telehealth services available. Students also have access to virtual health and counseling services via the Wellness Center website.

    Is the intercampus shuttle running? (03/19/20 12:00 AM)

    Beginning March 19 at 7 p.m., intercampus shuttle service between LSC and WTC will cease operations. Chicago Transit Authority service continues to operate.

    Is 8-RIDE service still available? (03/19/20 12:00 AM)

    For those few students staying in residence halls or near Lake Shore Campus, 8-RIDE will continue limited service through Friday, April 3. Two vans will run from noon to 6 p.m., limiting the number of students per van according to social distancing guidelines. Visit the campus transportation website for additional details.

    When will Commencement 2020 be held? (03/20/20 12:00 AM)

    We plan to hold Commencement ceremonies between Saturday, August 8 and Wednesday, August 12, 2020 on Loyola’s Lake Shore Campus.

    Our preliminary plans for Commencement in August are completely dependent on favorable COVID-19 conditions. We will continue to provide updates as available and expect to confirm these dates and the details of the celebration with students and their families several weeks before the proposed August 8–12 dates. We want everyone interested in participating in person to have ample time to make arrangements.

    When will my ceremony be held? (03/20/20 12:00 AM)

    Many details are still being worked out, including the format of the ceremony(ies) and the specific date(s) in August along with options for a virtual Commencement for those not able to participate in person.

    Will the Commencement tickets I secured for a May ceremony be honored at the August ceremony? (03/20/20 12:00 AM)

    Current ticket orders will be canceled. If needed, a new ticket process will be launched after we finalize plans for Commencement in August.

    Can I attend Commencement virtually in August? (03/20/20 12:00 AM)

    Our plans for August are not yet finalized. We will finalize our plans several weeks before Commencement to ensure that students and their families have enough time to make any needed arrangements.

    When will I officially receive my degree? (03/20/20 12:00 AM)

    All degrees will be conferred in May or June as previously scheduled, and diplomas will be mailed. In other words, graduating students are officially Loyola alumni in May or June.

    What about our caps and gowns? (03/20/20 12:00 AM)

    For students who pre-ordered their caps and gowns for a May ceremony, Jostens, our regalia vendor, is waiving its no-refund policy and will soon have a process for accepting returns. For students who want to order caps and gowns for the scheduled August ceremony, we will share ordering information once plans have been finalized.

    What about my graduation fee? (03/20/20 12:00 AM)

    The one-time graduation fee accessed to students covers the cost of the diploma and cover, mailing fees, and other expenses associated with graduation. All graduates must pay the fee, regardless of attendance at the ceremony. Your fees will ensure that you receive your diploma and will support the August ceremony.

    Where can I stay during Commencement in August? (03/20/20 12:00 AM)

    Loyola will be securing discounts on local hotels for graduating students and their families. We will share the details once they are finalized.

    I understand that going to online is the right decision to protect the students during this unprecedented global health crisis. Will there be any tuition reductions since face-to-face instruction is no longer an option? (03/24/20 12:00 AM)

    Loyola's commitment to education will ensure that the same quality will be available in an online teaching environment during these uncertain times. Faculty at Loyola have extensive academic experience, familiarity with online teaching, and with delivering high quality instruction via online platforms to our students. Prior to the COVID-19 pandemic, numerous University faculty completed a rigorous online training to prepare them to excel at online teaching. Now that social distancing and school closures are government mandates, Loyola is well-prepared to continue to deliver an excellent education that will prepare students for the future, earn them the credits and degrees they’ve been working toward, and maintain academic continuity even amidst a global pandemic. The University’s Office of Online Learning has continued to work closely with all faculty, including those who have transitioned their classes to online platforms in the wake of this global health crisis, so that online teaching and learning is as seamless as possible for our students.

    Other Chicagoland universities and colleges are offering tuition rebates, what is Loyola’s position on this? (03/24/20 12:00 AM)

    With such an unprecedented situation, all higher education institutions need to approach this transition period based on their individual academic calendars and circumstances. The University has taken many factors under consideration and decided to reconcile all students’ housing and meal plan costs, as well as student activity fees. All prorated amounts will appear on student LOCUS accounts no later than the end of March 2020. These adjustments will be reflected on student’s April 15 e-bills and any resulting refunds will be issued in April 2020. Tuition, technology, and course fees are the exception; these fees will not be prorated because students will have the opportunity to continue their education through online learning this semester.

    What is Loyola's policy on Pass/No Pass and Withdrawal in Spring 2020? (03/27/20 12:00 AM)

    Loyola is maximizing students' ability to choose the best course for themselves. The deadline for students to request the pass/no pass option for Spring 2020 was extended to 5 p.m. on Friday, April 24. Please contact your academic advisor to discuss this option, as each school has developed its own requirements that are sensitive to the possible future paths that their students may take. As an additional option, the deadline for deciding to withdraw from a class with a W has been extended to 5 p.m. on Friday, April 24. Please talk to your academic advisor about this decision and its implications.

    When can I register for summer courses? (03/30/20 12:00 AM)

    Registration for many classes have already begun; please see the Summer 2020 Registration Access Schedule.

    Will there be a tuition reduction for summer courses? (03/30/20 12:00 AM)

    The tuition at Loyola is already competitively priced. In addition, the tuition supports the excellent education at Loyola, including its top faculty and many support services. The Office of Online Learning at the university has continued to work closely with faculty to craft effective learning experiences for all Loyola students. Because our summer courses will be online, students can continue or begin earning credits towards their degrees even during the current public health crisis.

    Prospective Students

    Is Loyola Weekend still happening?

    Loyola has canceled on-campus Loyola Weekend events on March 28th and 29th. We will be offering online programming for the Class of 2024 on Saturday, March 28th from 10:00 a.m. until 1:00 p.m. Central Standard time. The online programming will be recorded for students and families who cannot make the live online event. We will share more information about online programming in the next week. If you have additional questions or concerns please contact Undergraduate Admissions at admission@luc.edu or 800-262-2373.

    When will campus visits resume? (03/17/20 12:00 AM)

    The admissions office is closed from March 17 through April 20, though the situation is being closely monitored. Prospective students will be able to come to campus as soon as it is safe to do so.

    Will undergraduate admission deposits for Fall 2020 still be expected by May 1? (03/16/20 12:00 AM)

    The deadline for undergraduate admission deposits for Fall 2020 will be extended to June 1.


    My student was studying in Rome this spring semester, what should I do as their family member to protect myself and my community?  (03/11/20 12:00 AM)

    We realize that there is some apprehension and misinformation about the coronavirus and that there are questions about how to manage your student’s and family’s health in the home during the self-isolation period. If your student was in Rome and is well, you should continue to practice good hand hygiene just like you would during flu season. You can go about your daily activites. Your student should be monitoring their own health carefully for 14 days, including taking their temperature twice a day as advised. Self-monitoring for 14 days means staying home or inside as much as possible and avoiding group gatherings and large public spaces, including Loyola’s campuses. Remember, during this 14-day period, parents, family members or roommates should maintain a safe distance of six feet from the student in 14-day self-isolation, not share any utensils, and practice good hand hygiene. If a family member or student becomes ill, you should contact your medical provider and inform them that your student was in Italy in the past 14 days. If their temperature reaches 100.4 or they develop a cough or difficulty breathing, you should first call their medical provider and your local health department and inform them that they have been in Italy. The Chicago Department of Public Health (CDPH) does not offer specific instructions on sheltering a person who was in a level 3 country. Joan Holden from Loyola’s Wellness Center remains in constant contact with CDPH about this question and they recommended using the same precautions in the home as you would use during any flu season; employ good handwashing and avoid touching your eyes, nose, and mouth with unwashed hands. Here is a useful link to the CDC’s webpage on household measures: cdc.gov/coronavirus/2019-ncov/community/home/. In addition, as an extra measure of precaution, and similar to what you would do in the event of flu in your household, try to stay at a safe distance from your student, do not share any utensils, and use a disinfectant to periodically clean surfaces.

    Will my child need to be isolated once they get home? (03/11/20 12:00 AM)

    In most cases, no. The exceptions would be students who have recently returned from travel in Level 3 countries or who think they have been exposed to another person with the virus.

    Can my student return to campus for any reason? (03/19/20 12:00 AM)

    No. As of March 20, only essential personnel will be allowed to access campus buildings.

    Will my child be getting the same level of academic instruction through online classes? (03/11/20 12:00 AM)

    Every effort has been made to ensure a smooth transition to online learning, and our faculty are being supported with training, resources, and tools to conduct their lessons online.

    Will this affect my child’s graduation status? (03/11/20 12:00 AM)

    It should not. We are structuring our online learning experience and academic support services with the primary goal of making sure students progress as they would under normal circumstance in the regular classroom setting.

    Where can students store their belongings until next fall? Is there such a service on campus? If not, what are the off-campus facilities nearby? (03/15/20 12:00 AM)

    USS is an option, and Life Storage is down the block from the LSC Campus. As far as we know, UHaul is continuing to offer offer 30 days of free storage for students impacted by COVID-19.

    For WTC students, a nearby storage option may be Public Storage, located approximately one mile from Water Tower Campus at 362 W. Chicago Avenue or 1129 N. Wells Street.


    What is social distancing, and can it help prevent the spread of coronavirus? (03/11/20 12:00 AM)

    The CDC encourages implementing social distancing measures as a preventive practice. We again follow the public health guidelines in assisting us to determine best practices for the current situation. These measures include:

  • Increase the space between you and others;
  • Refrain from gathering in breakrooms;
  • Utilize Zoom, conference call, and related technologies for meetings.

  • How do I know if I was exposed? (03/26/20 12:00 AM)

    You generally need to be in close contact with a sick person to get infected. Close contact includes:

  • Living in the same household as a sick person with COVID-19,
  • Caring for a sick person with COVID-19,
  • Being within 6 feet of a sick person with COVID-19 for about 10 minutes, OR
  • Being in direct contact with secretions from a sick person with COVID-19 (e.g., being coughed on, kissing, sharing utensils, etc.).

  • How is Facilities making sure that buildings are maintained and any emergencies are addressed during the campus closure? (03/27/20 12:00 AM)

    The facilities department has implemented the following practices at all our Chicagoland campuses during COVID-19 campus closure.

  • Ongoing monitoring of the Facilities work order system and call center requests for students, essential staff/faculty, residence directors, and Jesuits on campus.
  • Daily rounds of grounds, visual audits of leak prone areas, and humidity monitoring of basements with elevated humidity issues.
  • Weather monitoring and weather driven preventative care for grounds and buildings.
  • Monitoring of building automation systems to ensure stability of buildings in hibernation mode.
  • Ongoing preventative maintenance for building critical systems.
  • Deep cleaning and disinfection of high touch points throughout all campus buildings as recommended by CDC and by the Millard Group.

  • Is Loyola ensuring that sustainability measures are put in place while the campus is closed? (03/27/20 12:00 AM)

    Yes, the following sustainable measures are being implemented during the campus closure:

  • Wherever possible, lighting control systems were set to unoccupied mode and buildings are defaulting to occupancy sensors for general lighting
  • All buildings with centralized building automation controls will be set to unoccupied mode to maintain minimum temperatures
  • Wherever possible, boiler set points were raised to reduce natural gas usage
  • We have coordinated with Aramark to turn off all empty/unused coolers and freezers in dining halls and cafes

  • Faculty & Staff

    What guidance is University administration using for decision-making for the coronavirus? (03/11/20 12:00 AM)

    Senior Leadership reviews coronavirus health and wellness related information provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Illinois Department of Public Health (IDPH), and the Chicago Department of Public Health (CDPH). Based on recommendations provided by the agencies, policies and procedures are drafted and implemented for the safety and wellness of both the University and broader communities.

    How are decisions being made to ensure the care and safety of faculty, staff, students, and guests at Loyola? (03/11/20 12:00 AM)

    The University follows the protocol prescribed by the National Emergency Management System (NEMS) under the Department of Homeland Security’s Federal Emergency Management Agency (FEMA). Using this protocol and under the direction of an incident commander, teams of individuals are pre-identified to perform specific tasks to manage emergency situations that might face the University.

    All key functions are represented on the Emergency Management Team and are responsible for ensuring the safety of our community members and guests, in addition to maintaining academic delivery for our students, and sustaining University operations. This process ensures basic response capability for emergency situations impacting an organization and advances the level of preparedness for such events should they occur.

    Where can I learn more about the coronavirus (COVID-19)? (03/11/20 12:00 AM)

    The Centers for Disease Control and Prevention (CDC) has the latest information about the coronavirus. Alternatively, you may check the World Health Organization (WHO) website for information about COVID-19. To learn more about preventative and responsive steps taken in the City of Chicago, we invite you to visit the Chicago Department of Public Health (CDPH) website.

    Does Loyola have a dedicated LUC coronavirus website? (03/11/20 12:00 AM)

    In addition to the formation and work of the Coronavirus Response and Prevention Task Force, the University has created a dedicated COVID-19 (Coronavirus) website on LUC.edu/coronavirus. The website will evolve with relevant updates about our University’s response team, decisions regarding students and operations, Office of International Programs, and other meaningful internal and external resources to utilize and share with the broader community. We recommend frequently reviewing the website to stay informed and prepared.

    How can I receive timely updates regarding the coronavirus? (03/11/20 12:00 AM)

    Timely information is critical and we will continue to provide updates as the situation develops. Please visit LUC.edu/coronavirus for the latest University updates regarding Loyola’s response about the disease.

    Who should I contact for coronavirus-related medical questions and care? (03/11/20 12:00 AM)

    Faculty and staff members should contact your primary care provider for coronavirus-related information. Please Note: Loyola Medical Plan members are encouraged to use Telemedicine as their first line of defense in order to limit potential exposure in physician offices. Aetna, Loyola’s medical insurance carrier, usually provides the Telemedicine service for a $40 co-pay. However, for a 90-day period, Aetna is offering Telemedicine visits at a zero co-pay for any reason. Teladoc is available at 855.TELADOC (835.2362), via the smartphone app, or online.

    Loyola Medical Plan members may also use the Aetna 24-Hour Nurse Line to speak with a registered nurse at no additional charge. The Aetna 24-Hour Nurse Line is available by phone (800.556.1555) or online via the 24-Hour Nurse Line page available on the Aetna member website.

    Does Loyola have an employee health line for faculty and staff to call for assistance? (03/11/20 12:00 AM)

    Given the complexities surrounding the virus outbreak, faculty and staff should contact their personal medical provider for information, assistance, and testing as needed.

    How can I prevent contracting the coronavirus? (03/11/20 12:00 AM)

    The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow the CDC’s recommendations for using a facemask.
  • The CDC does not recommend that people who are healthy wear a facemask to protect themselves from respiratory diseases, including COVID-19.
  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60 percent alcohol. Always wash hands with soap and water if hands are visibly dirty. IMPORTANT: Practice handwashing and other preventative measures as outlined on the Centers for Disease Control (CDC) website.

  • How can I get tested for coronavirus? (03/11/20 12:00 AM)

    Anyone presenting symptoms compatible with COVID-19 should contact their health care provider immediately. For all Loyola Medical plan participants, Aetna is waiving the traditional co-pay for diagnostic testing related to COVID-19. This policy will cover the test kit for patients who meet CDC guidelines for testing, which can be done in any approved laboratory location.

    How soon will coronavirus symptoms appear? (03/11/20 12:00 AM)

    According to the CDC, COVID-19 virus symptoms have the potential to develop from two days to 14 days after exposure. Symptoms include:

  • Fever
  • Cough
  • Shortness of Breath (Difficulty Breathing) Faculty and staff members should seek immediate medical attention if any symptoms are noticed. For an updated list of symptoms, and other COVID-19 related information, please refer to the CDC website.

  • Who is at high risk for contacting coronavirus? (03/11/20 12:00 AM)

    Populations that may be at a higher risk for contacting the coronavirus include older adults and individuals with a serious chronic medical condition (i.e. heart disease, lung disease, diabetes).

    If I am not feeling well, how do I know whether to continue working? (03/19/20 12:00 AM)

    Employees who feel ill or are sick should stay home, alert their manager/supervisor, seek medical attention from their provider, if needed, and follow the normal sick leave process. Paid time off is available for staff members to use during these circumstances. Please notify your manager as soon as possible if you are ill and need to use paid time off. Please contact Human Resources via 312.915.6175 or benefits@luc.edu to address specific situations or for additional questions.

    What is Loyola’s paid sick time policy? (03/11/20 12:00 AM)

    The University provides paid sick leave for regular full-time and part-time staff who are scheduled to work at least 20 hours per week (FTE .50). The University also provides paid sick leave for part-time, hourly staff who work less than 20 hours per week, including temporary, seasonal, active casual hourly staff, and hourly paid student workers.

    Please note: To ensure the greatest degree of flexibility, staff may now use any of their paid time off accruals, including personal/family friendly days, sick, and vacation time during the coronavirus period for pay continuity with manger/supervisor approval.

    How many hours of sick, vacation, and personal time have I accrued? (03/11/20 12:00 AM)

    Staff can login to Kronos or Employee Self-Service to view leave balances. You must be connected to Loyola’s network, either on campus or via Loyola Secure Access, to access Employee Self Service (ESS). Please contact Information Technology Services at 773.508.4487 for assistance with remotely accessing ESS.

    If I am ill, what should I do? (03/11/20 12:00 AM)

    Faculty and staff members should immediately contact your manager. For absences that extend beyond three days, please follow the Matrix Absence Management process, which includes calling Matrix at 1.877.202.0055. In addition, please contact your health care provider immediately.

    If I am out of paid time off and I am sick, what are my options? (03/11/20 12:00 AM)

    Once all paid time off accruals have been exhausted, staff will be eligible to access up to 15 days of additional paid time off during this Coronavirus period.

    Contact Human Resources via 312.915.6175 or benefits@luc.edu to learn more about absence planning for coronavirus related emergency support and/or if you have an inquiry about your individual situation.

    What should I do if I am an employee who needs to care for a family member with the coronavirus or if they are asymptomatic? (03/11/20 12:00 AM)

    Employees should first contact their manager. Upon caring for a family member that has the virus, or appears asymptomatic, the employee should self-isolate for 14 days following the care. If appropriate, seek medical care for immediate attention. Working remote may be available for some positions. Please contact your manager for additional details about remote employment.

    What Is working remotely (telecommuting) and how does it differ from other forms of work? (03/11/20 12:00 AM)

    The CDC guidelines encourage teleworking where feasible and when possible to ensure the ability of the department to meet the business needs of the unit. Telework supports the goal of reducing the density of our campuses. Not all positions are viable for teleworking, please see your manager/supervisor for assessment. Your supervisor/manager will consider a number of factors including:

  • The nature of the work being performed (duties & responsibilities);
  • The ability to meet the business needs of the unit;
  • Departmental staffing needs;

    Employees should work remotely if required to self-isolate and where working remotely is possible. All other employees should see their manager/supervisor.

    Employees are expected to self-quarantine at home, away from Loyola, including the University’s residence halls and workplace for at least 14 days if you have traveled to/from/through, come into contact with, or live with someone who has recently traveled to a Level 3 or above country. This includes if you have been exposed to another person who has been exposed to the coronavirus. If you suspect that you meet these criteria, please contact your manager and Human Resources immediately for assistance via benefits@luc.edu or 312.915.6175.

    Remote work arrangements may also be used, as feasible, to support employees who fall into high-risk health categories as outlined by the CDC, and employees who may need to attend to child/senior care needs.

    Please note: To ensure the greatest degree of flexibility, staff may now use any of their Paid Time Off accruals, including personal/family friendly days, sick and vacation time during the coronavirus period for pay continuity with manger/supervisor approval.

    Once all paid time off accruals have been exhausted, staff will be eligible to access up to 15 days of additional paid time off during this coronavirus period.

  • Will all positions here at Loyola be eligible to work from home? (03/11/20 12:00 AM)

    Not all positions can be performed away from campus. Department managers will make this assessment and coordinate with Human Resources. Technology requirements such as access to computers, internet connectivity and speed, and phone capability, etc. will also need to be assessed to determine if an employee’s job can be performed remotely.

    Managers/Supervisors are encouraged to:

  • Begin immediately assessing working remote capabilities for your staff, as feasible, while maintaining the business needs of the unit. This process should be performed in a fair and consistent manner while reviewing the positions whose duties and responsibilities can be successfully performed remotely. Those employees in HIGH-RISK CATEGORIES should be given first consideration, while keeping social distancing a priority for all.
  • Limit employee social interactions (e.g., discourage face-to-face meetings; utilize Zoom meetings when possible; distance work space; gatherings of 70 or more are prohibited at any LUC campus location).
  • Alter work schedules to reduce mixing and allow for social distancing (e.g., stagger start/end times).
  • Seek out advice and technology solutions through the ITS Service Desk at ITSSERVICEDESK@LUC.EDU or 773.508.4487; also visit the HOW TO KEEP WORKING technology site for guidance and resources for working remote.

    Additional information regarding any changes in practices or pay policies will be distributed as it becomes available.

  • How will I know if my position will be eligible for remote work approval? (03/11/20 12:00 AM)

    Managers/supervisors should assess and communicate with employees regarding remote work arrangements. Although not all positions are viable, social distancing if a priority and your supervisor/manager will consider a number of factors including:

  • The nature of the work being performed (duties & responsibilities);
  • The safety and well-being of our students, faculty, and staff;
  • The ability to meet the business needs of the unit;
  • The exempt or non-exempt classification (non-exempt receive over pay for hours worked over 40 hours per week); and,
  • The feasibility of the home environment for work.

    The resources available to the employee will also determine the capability to work remotely, including:

  • Laptop/desktop/tablet, phone, internet;
  • Access as needed to: the LUC network via Loyola Secure Access, Loyola Secure Transfer, and/or Remote Desk Top Connection as needed;
  • Able to set up and/or connect to Zoom conference calls;
  • Must be available throughout the work day.

    ITS Service Desk should be contacted with any technology questions. In addition, a technology site called “Keep Working” has been set up as a resource for you.

  • If I am going to be working remotely, are there best practices to consider? (03/11/20 12:00 AM)

    Discuss work expectations during this period. Designating “office space” which allows a quiet work place to concentrate and in which work-related material can be stored, organized, and secured. If possible, adhering to the same work schedule that is followed on campus. Plan to be available during this time to meet work related needs of your department. Communicate early, often, and on a schedule. Set scheduled time to connect with your supervisor/manager and/or colleagues to discuss daily updates, projects, check-ins, or just to get updates. Use technology to provide face-to-face interactions (e.g., Zoom calls) so that frequent communication occurs.

    Will I be reimbursed for costs related to my ability to work remotely, such as internet, phone, and/or needed equipment? (03/11/20 12:00 AM)

    Discuss with your supervisor/manager prior to beginning the approved work remote arrangement.

    I am experiencing stress, anxiety, or worry about the coronavirus. Who can I speak with for support? (03/11/20 12:00 AM)

    Faculty, staff, and your family members can contact Perspectives Employee Assistance Program (EAP) for support. To schedule an appointment with a licensed professional, call 800.456.6327.

    What are Loyola’s travel policy restrictions? (03/11/20 12:00 AM)

    Given the evolving nature of this global health concern, please stay current on updates to the University travel policy by regularly checking LUC.edu/coronavirus.

    Current University-wide travel restrictions include no University-sponsored travel for faculty and staff members to Travel Advisory Level 3 countries.

    The list of Travel Advisory Level 3 (or above) countries may change day to day. We recommend frequently checking the CDC website for the latest travel related information.

    What should I do if I traveled to a country in a Level 3 zone? (03/11/20 12:00 AM)

    Employees are strongly encouraged not to travel to a Level 3 country.

    Faculty or staff members returning from or passing through CDC Level 3 Travel Health Notice countries may not return to campus for 14 days from the time you left an area with widespread, ongoing community spread and practice social distancing.

    For those who have traveled to or passed through Level 3 countries, follow instructions during this time and take steps to monitor your health and keep a safe distance from those who might be sick.

    If you have returned from a location with a CDC Level 3 Travel Health Notice more than 14 days ago and are asymptomatic (i.e., no fever, cough, fatigue, and/or difficulty breathing), then no further action is needed.

    For those that have traveled to or pass through these Level 3 countries, please follow these instructions during this time and take these necessary steps to monitor your health and keep a safe distance (six feet is recommended) from those who might be sick:

  • Stay home and do not go to school or work. This includes not visiting any of Loyola’s Chicago campuses or off-campus programs and events.
  • Take your temperature with a thermometer twice a day and watch your health.
  • If you develop a fever (100.4°F/38°C) or cough, seek medical care immediately.
  • Call ahead before going to a doctor’s office or emergency room and advise them of your symptoms and that you were in an affected area.
  • In Chicago, you may also call the CDPH at 312-746-7425 during business hours. After hours, call 311 and request to speak to the Medical Director on-call. If calling from outside of Chicago, please dial 312-744-5000. If symptoms develop and you call the CDPH, please notify them that you are a Loyola student, staff, or faculty member.
  • The CDC also provides guidance to families on how to care for a family member and resources for the home.

  • I’ve traveled to a country in a Level 3 zone. Should I return to work? (03/11/20 12:00 AM)

    Both the CDC and CDPH recommend that faculty and staff members returning from or passing through CDC Level 3 Travel Health Notice countries should stay home and not return to campus or campus events for 14 days from the time you left an area with widespread, ongoing community spread and practice social distancing.

    Can I travel for personal reasons to a Level 2 country? (03/11/20 12:00 AM)

    Faculty and staff members traveling to any Level 2 international location are expected to use caution and take necessary steps to ensure proper health protocols to minimize any exposure to the virus. Please see CDC recommendation for Level 2 countries:

  • Older adults and those with chronic medical conditions should consider postponing non-essential travel.
  • Travelers should avoid contact with sick people and clean their hands often by washing with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer with 60 to 95 percent alcohol.
  • Travelers should watch their health during travel and for 14 days after returning to the United States.

  • Can I travel for personal reasons to a Level 3 country? (03/11/20 12:00 AM)

    Travel to level 3 countries is strongly discouraged. Faculty or staff members who must travel for personal reasons to a Level 3 country must follow instructions on a mandatory 14-day at-home isolation upon their entry back in the United States. Therefore, these travelers cannot return to work or classes until the end of that period. They are expected to contact the Wellness Center at 773.508.2530 and the CDC at (773) 617-9889. Please wait for additional instructions.

    If I have additional questions, who can I contact? (03/11/20 12:00 AM)

    Faculty and staff members can contact their supervisor/manager and/or Human Resources at 312-915-6175 or via email at benefits@LUC.edu should you have questions or concerns about your individual situation.

    Are employees encouraged to work from home if possible? (03/16/20 12:00 AM)

    Only essential personnel should report to campus for work at this time. Please check with your supervisor regarding specific work-from-home arrangements.

    Can student workers (interns and work-study students) continue to perform their duties on or off campus? (03/18/20 12:00 AM)

    Student workers should not report to on-campus jobs. If they are able to perform their duties remotely, and at the direction of their manager, they may continue to do so. Those student workers requiring remote access through Loyola Secure Access (LSA) to perform their job functions will be reviewed on a case-by-case basis, and access decisions will be jointly approved by their dean or vice president and University Information Security Office (UISO). Please route requests through the ITS services desk to generate a work ticket for the UISO. Emergencies can be sent directly to datasecurity@luc.edu.

    What happens to departments relying on student support for normal operations? Can funding be deployed in other ways, such as hiring temps? (03/15/20 12:00 AM)

    Departments that rely heavily on student workers should first redistribute work to employees who will have excess capacity as a result of the de-densifying of campus. Reallocation of human resources across departments also should be considered first. Requests for additional funding for temporary staff will be considered by the Finance, Administration, and Logistics Working Group.

    How will we support our displaced hourly workers (like food service)? Will they have health care? (03/15/20 12:00 AM)

    Aramark will re-assign employees within Loyola dining services based on seniority. Displaced Aramark employees will be reassigned to other corporate locations.

    How will schools/units at Loyola plan to schedule their staff; working from home, meetings on campus, etc. (03/19/20 12:00 AM)

    For the health and safety of the Loyola community, the University is urging all staff and faculty to transition to virtual meetings. Staff are encouraged to telecommute where feasible, and as approved by their supervisor. Supervisors retain the right to re-evaluate telecommuting options at a later date.

    How are the available technology resources for moving classes online (hotspots, computers, web cameras, microphones, etc.) being communicated to faculty, staff, and students? (03/15/20 12:00 AM)

    Visit this link for information: LUC.edu/its/keepworking

    I made travel arrangements to attend an event that was cancelled as a result of COVID-19 or that I should no longer attend as a result of the University’s travel restriction. Will the University reimburse me for these expenses?

    For the situations where a student/faculty/staff had department pre-approval to attend a conference and purchased a highly restricted or non-refundable air fare or reserved a non-refundable hotel rate for an event impacted by COVID-19, please do the following:

    1) The individual should contact the airline/hotel/conference organizer or other vendor to kindly request a reimbursement of the “non-refundable” fare/fee due to these unprecedented circumstances related to COVID-19.

    2) If the attempt to obtain a refund or credit is not successful (assuming that the airline or hotel will not provide any future credit, or if there is minimal likelihood that the airfare and hotel reservation will ever be used in the future), then the individual should submit the expense for reimbursement to their school, college, or department business manager. Appropriate documentation should be submitted to support the reimbursement request. Please refer to the University Travel & Business Expense Policy.

    3) The expense should be charged to the Operating accounting unit where the expense was originally expected to be charged.

    4) For Grant and Gift Related Expenses: Cancelled conference expenses are generally not allowed and should not be charged to a grant or gift account per regulation and policy. However, under the current circumstances, the United States Office of Management and Budget (OMB) and certain sponsors of Non-Federal Awards and Gift Funds have provided for certain levels of flexibility regarding allowability of travel expenses. Any department wishing to charge these types of expenses to their Grant (Federal or Non-Federal) or Gift accounts should contact the funding agency directly and receive written clarification from the Grant Management Official or Program Official named in the Notice of Award. This information should then be included in any requests for reimbursement. Additionally, if vouchers or refunds have been granted for any of the travel expenses affected by COVID-19, recipients are required to use the vouchers or refunds and may not request additional support.

    Where can managers find out more information about Kronos and employee timecards during the coronavirus outbreak? (03/27/20 12:00 AM)

    Please click here for a presentation on the special coding procedures during the COVID-19 period.


    How does the university find out if a Loyola student has COVID-19, and the student was not seen at the Wellness Center?  (03/11/20 12:00 AM)

    The protocol from the Chicago Department of Public Health (CDPH) is to contact the Loyola Wellness Center in the event that they verify that a Loyola student has a communicable infection, such as COVID-19. Should that happen, University officials will be notified, and information would be shared broadly with students, faculty, staff, and relevant constituents.


    Is the Scholarship Lunch (April 19) cancelled?

    Yes, this annual event has also been taken off the calendar, and we hope to be able to reschedule.


    To inquire about general Loyola information related to COVID-19, please email COVID-19support@luc.edu


    In light of the growing number of COVID-19 cases throughout the US and the stay-at-home order in effect in IL and many other cities/states, we will not notify the entire Loyola community of every additional confirmed case moving forward. Students, Faculty, and Staff who test positive will automatically have their results conveyed to the Chicago Department of Public Health by their medical providers. In an effort to monitor the health and wellbeing of our Loyola community, positive test results from students, faculty and staff may be confidentially communicated to Joan Holden, Health Officer, but this is not required. As a reminder, contact tracing is not currently being conducted for individuals living in non-congregate settings. Please continue to check this website and our FAQs for updates and resources.