Friday morning, July 19, Microsoft's Office 365 platform experienced an authentication issue that prevented Loyola and other higher education customers from accessing their email through the Outlook and web clients. Microsoft engineers identified and deployed a repair throughout the Office 365 platform. Access to email for the entire Loyola community should be fully restored at this time.
Information Technology Services remains engaged with Microsoft support, receiving updates and monitoring the situation. If you are still experiencing any issue due to this outage, please contact the ITS Service Desk at 773.508.4487.
Users of Loyola Secure Access (LSA) will be authenticating or logging in via the Global Protect application using Azure Multi-Factor Authentication (MFA) beginning June 25.The process for logging into LSA will combine two factors for authentication – the traditional UVID and password along with a second factor for authentication. See the MFA website for more information.
In 2018, Loyola's course retention practice increased from 18-months to 2-years for all course sites in the Sakai learning management system. The next course deletion cycle will occur on Friday, July 19, 2019 at 5:00 a.m. CDT. It will include academic terms Spring 2016 , Summer 2016 , Fall 2016 , Winter 2016-2017 , and J-Term 2017 . LEARN MORE
Information Security Improvements
New Protected Location for Instructions and Forms Containing Sensitive Data
Included in the information security improvements and to reduce the risks of data loss, Loyola University Chicago will begin moving some of its documents and forms that deal with sensitive data to a more secure location. In the coming weeks, some of these forms on the HR and Finance webpages will be updated to require a Loyola login via UVID and password to access. This modification will ensure that only authorized personnel have access to the processes that specifically deal with sensitive information.
LDE Foundation: Collaboration and Security Program
The first or foundational phase of the Loyola Digital Experience (LDE) called LDE Foundation – Collaboration and Security will take the University to the next level for technology and will lay the foundation for the remaining LDE phases. ITS is introducing new technology and applications at the University to strengthen information security and enhance collaboration. LEARN MORE
Information Technology Services now offers Multi-factor Authentication (MFA) services to protect your LUC account. Multi-factor authentication is a security protocol that requires you to use more than one authentication mechanism (known as “authentication factors”) to verify your identity at login. READ MORE
To assist the switchboard operators during peak calling times and provide 24/7 routing, Loyola has launched a new interactive voice response system. Callers will still have the option to speak with a live person during business hours. LEARN MORE
Read about the latest phishing emails and websites that we have seen. Users should not click any links in these emails and should delete them right away. As a reminder, Loyola will never ask for your password or to verify your account. LEARN MORE
Learning analytics has become an increasingly hot topic of discussion in higher education. It can be best described as the process of interpreting course data collected from online interactions with content, activities, and other individuals. The goal is to use this information to improve student engagement and learning outcomes in future courses. LEARN MORE
Thank you to all who attended the 2019 Information & Technology Showcase on Feb. 29th. Visit our
Information & Technology webpage in order to view pictures from this event. More information about the next Showcase will be available in the Fall. READ MORE
Digital Media Services is excited to share that circulation limits for all equipment has been updated to 7-days (increased from the previous maximum of 5-days per loan). With an upgrade to our circulation system over the break, we have revamped our circulation emails to include more useful tips, reminders, and links. We've also made process enhancements with kit accessories, such as rechargeable batteries and USB Cables, to make the checkout process a bit quicker and easier for everyone. LEARN MORE
The ITS Help Desk has changed its name to the “ITS Service Desk” and has launched a new service portal. Connect to the new service portal on the ITS home page by clicking on any of the three buttons labeled: “Report an Issue,” “Make a Request,” or “Find Answers.” We have added a new email address to contact us, firstname.lastname@example.org. The email@example.com contact address remains and our telephone support continues to be the same. Reach us via phone at 8-4ITS, 8-4487, or (773) 508-4487.
Please offer suggestions or feedback to assist us with improving this offering by contacting us at firstname.lastname@example.org. READ MORE
Our Poster Submission Form has migrated to an ITS Service Portal service request form. This allows for greater flexibility including automatic cost calculations (no need for requesting quotes), receipts emails are carbon-copied to University Account Code budget administrators, and affords greater ability to monitor order progress as we receive and process your orders. LEARN MORE
ITS Website Redesign
Welcome to the newly redesigned Information Technology Services website! The redesign allows for more centralized information and resources for all things ITS. The left-hand navigation menu on the main page is organized to provide a listing of the top five common resources and answers to questions. Along the top, you will find drop-down menus that highlight the other services as well as drop-down menus for a few key areas such as Digital Media Services (DMS), and Instructional Technology & Research Support (ITRS). We have also added details about the various teams within ITS to provide clarity and a better understanding of the groups and the technologies we support. If you like to offer suggestions or feedback to assist us with improving the website, please contact us at 773.508-4ITS or by email at email@example.com
New this year, as part of Loyola’s efforts to secure personal health information (PHI), the University has implemented required training as part of our efforts to remain in compliance with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA Training for all full-time staff began on August 6 and must be completed by August 31. Training for full-time faculty will begin on September 17. For more information please visit: www.luc.edu/hipaa READ MORE
On Monday, August 20, Loyola’s wireless network “loyola” will be retired. All faculty, staff and students currently using “loyola” will need to change their wireless connection to “LUC.” The “LUC” wireless network provides a more secure and encrypted connection to Loyola’s network. If you are currently using “LUC,” no changes are required to your devices. READ MORE