Loyola University Chicago

Information Technology Services

Instructional Technologies

Instructional Technology & Research Support (ITRS) provides training, consultations and support for a wide array of instructional systems. The following is an updated list of available tools. To learn more, simply click on the name of each tool. For upcoming training opportunities, please visit Workshops.

Sakai | LUMEN/myLUMEN | Zoom | Panopto | VoiceThread | Proctortrack | Hoonuit

Labster | Turnitin | Respondus LockDown Browser | Top Hat | Piazza | Scantron


Drop-in and Consultations

ITRS offers online drop-in support Monday through Thursday. No appointment is necessary, but assistance is first come, first served. The current schedule is posted below. To join the Zoom session, please visit ITRS Drop-in.

Fall 2020 Semester (8/17/2020 - 12/11/2020)

MondaysTuesdaysWednesdaysThursdaysFridays
2:00 to 3:00 p.m. 
9:00 to 10:00 a.m.
2:00 to 3:00 p.m. 
9:00 to 10:00 a.m.
2:00 to 3:00 p.m. 
9:00 to 10:00 a.m.
2:00 to 3:00 p.m. 
By appt. only

Note: Drop-in will not be offered on Monday, 11/30/20.

Online consultations are also available by appointment. To request a specific date and time, please contact the ITS Service Desk at 773-508-4487 or ITSServiceDesk@luc.edu. A Service Desk representative will open a ticket for you and ITRS will respond confirming your appointment as quickly as possible. Please be patient, as our volume of requests is currently high.


Ongoing Support

For self-service support, you can use the Sakai Help to search and find answers to many commonly asked questions. This includes integrated tools such as Zoom, Panopto and VoiceThread.

Zoom and Proctortrack both offer 24/7/365 direct support to all Loyola faculty, students and staff. To contact Zoom, please call 888-799-9666 ext. 2 or visit their Help Center to use the chat or submit a ticket. To contact Proctortrack, please call 844-753-2020 or visit their Support Center to access FAQs, use the chat or open a ticket.

All other questions or requests for assistance can be filtered through the ITS Service Desk. Please call 773-508-4487 or send an email to ITSServiceDesk@luc.edu. You can also login and use the ITS Service Portal.

Last Modified:   Tue, November 24, 2020 4:51 PM CST