Loyola University Chicago

Information Technology Services

HSC Physician FAQ

On July 2, 2018, Loyola University Chicago (LUC) began providing email accounts for Stritch School of Medicine faculty who are also LUMC physicians. Without an LUC.EDU email account, it had been difficult for LUMC physicians and LUC students to contact one another via email and communication between faculty with LUC and LUMC addresses had been challenging. This change facilitates our teaching, research and service goals by making email addresses easier to find.

To assist in this transition, a Frequently Asked Questions (FAQ) page has been developed. For any support needs involving your University account or access to University systems/resources, contact the LUC Help Desk at 8-4ITS (773.508.4487) or helpdesk@luc.edu.

Where do I go to change my LUC e-mail password?

Loyola University has a Password Self-Service website which is used to reset passwords, unlock your account and setup self-service password reset questions.  All first-time users will need to establish their self-service password reset questions and alternative methods of authentication.  You can access the Password Self-Service system here: https://www.luc.edu/password.

Can I use my new LUC e-mail ID and password connect to the LUC wireless networks?

Your University ID and password can be used to login to the LUC wireless network.  Additional information can be found here: https://www.luc.edu/its/resources/wireless/.

Can I use my new LUC e-mail ID and password to connect to the Eduroam wireless networks?

Your University ID and password can be used to login to the Eduroam wireless network.  Additional information can be found here: https://www.luc.edu/its/resources/wireless/.

Can I use my new LUC e-mail ID and password to connect to the LUC VPN infrastructure?

University faculty and staff can use Loyola Secure Access (LSA) to remotely connect to University resources.  LUHS or Trinity resources are not available through LSA.  Additional information on LSA can be found here: https://www.luc.edu/uiso/resources/lsa.shtml.

Can I load LUC software on my Trinity-provided desktop or laptop?

All software on Trinity-provided desktops or laptops is subject to Trinity’s acceptable use policies.  Please contact the LUHS help desk (x62160) for guidance.

Can I access my LUC OneDrive from a Trinity-provided desktop?

All software and access to services on Trinity-provided desktops or laptops is subject to Trinity’s acceptable use policies.  Please contact the LUHS help desk (x62160) for guidance.

Will OneDrive access be available on APPS.LUHS.ORG?

To access Loyola University’s OneDrive, login to https://portal.office.com with your University credentials.  Additional information regarding OneDrive can be found here: https://www.luc.edu/its/resources/onedrive/.

Can I store my LUC research files on OneDrive?

In general, most data can be stored in OneDrive.  For specific guidance on what categories of data can or cannot be stored in OneDrive, please reference the University Cloud Computing Policy: https://www.luc.edu/its/itspoliciesguidelines/cloud_computing_policy.shtml.

You may also want to review any appropriate research policies located here: https://hsd.luc.edu/research_services/irb/.

My LUHS assistant manages my Trinity Health email and calendar.  How can they get access to manage my LUC email and calendar?

LUHS and Trinity employees are unable to have management access LUC email and calendars, since these are separate email systems.  However, LUHS and Trinity employees can view your calendar’s free/busy information.

Trinity requires a special “secure client” to access Outlook e-mail from my mobile devices – should I use this for LUC Outlook?

At this time, Loyola University does not require any special application to access email.

Who do I contact for support of my LUC e-mail?

For any support needs involving your University account or access to University systems/resources, contact the LUC Help Desk at 8-4ITS (773.508.4487) or helpdesk@luc.edu.