About Us

Server Operations is responsible for supporting the core computer, storage and backup of all centralized and enterprise systems throughout the University.  This includes the management of physical and virtual server infrastructures, virtual server hypervisor platforms, storage area network (SAN) and network attached storage (NAS), server operating systems, and the management of security updates and patch management for server operating systems.

In addition to server infrastructure, several core applications are supported also, identity management, directory services, email, calendaring and Office 365.

The Server Operations team also monitors system and service availability, acts as the initial problem incident responder and engages other units as necessary to restore services.

Contact

To request assistance, please contact the ITS Service Desk at 773.508.4ITS or via email at helpdesk@luc.edu.

SERVER OPERATIONS TEAM

Rene Tapia
Manager
GC-254 LSC

Eric Killham
Sr Information Systems Analyst
GC-253 LSC

Joseph Koral
Information Systems Manager
SSOM-426 HSC

Sherin Mathai
Information Systems Analyst
GC-250 LSC

James Smith
Information Systems Analyst
GC-250.4 LSC

Joe Wardzala
Sr Information Systems Analyst
GC-251 LSC

Corkey Wilburn-Carr
Technical Support Analyst
GC-250.3 LSC