Loyola University Chicago

Information Technology Services

Server Operations

About Us

Server Operations is responsible for supporting the core computer, storage and backup of all centralized and enterprise systems throughout the University.  This includes the management of physical and virtual server infrastructures, virtual server hypervisor platforms, storage area network (SAN) and network attached storage (NAS), server operating systems, and the management of security updates and patch management for server operating systems.

In addition to server infrastructure, several core applications are supported also, identity management, directory services, email, calendaring and Office 365.

The Server Operations team also monitors system and service availability, acts as the initial problem incident responder and engages other units as necessary to restore services.

Contact

To request assistance, please contact the ITS Service Desk at 773.508.4ITS or via email at helpdesk@luc.edu.

SERVER OPERATIONS TEAM

Jeffrey Apa
Manager
GC-254 LSC


Eric Killham
Sr Information Systems Analyst
GC-253 LSC


Paul Kott
Sr Information Systems Analyst
DH-08 LSC


James Smith
Systems Analyst
GC-250.4 LSC


Rene Tapia
Sr Information Systems Analyst
GC-253 LSC


Joe Wardzala
Sr Information Systems Analyst
GC-251 LSC


Corkey Wilburn-Carr
Technical Support Analyst
GC-250.3 LSC