Loyola University Chicago

Information Technology Services

Student Support

Student tech support (part of the Service Desk) is a complimentary "best effort" technical support available for Loyola students. Service and *support includes, but is not limited to, the following:

  1. Device Configuration & Loyola Netreg
  2. Internet Connectivity Issues
  3. Mac and Linux Support
  4. Microsoft Windows Maintenance
  5. Virus and Malware Removal

Support is by "APPOINTMENT ONLY" Before an appointment is made, the Service Desk will need to confirm the issues and make every effort to resolve via telephone and (when necessary) remote access.

How can I make an appointment?
Contact the ITS Service Desk at 773/508-4487 or send an email to itsservicedesk@luc.edu.  Email: be sure to include a complete description of the problem. Appointments are made during normal office hours Monday - Friday 10 am - 5 pm

How much time should I plan for an appointment?
Virus and malware removal takes time. We suggest students plan on 1.5–2 hours.

Can I leave my computer with you and pick it up when the work is done?
No, we do not have the resources and security to lock-up your device in our office.