Loyola University Chicago

Information Technology Services

Student Support

Student tech support (part of the Service Desk) is a complimentary "best effort" technical support available for Loyola students. Service and *support includes, but is not limited to, the following:

  1. Device Configuration & Loyola Netreg
  2. Internet Connectivity Issues
  3. Mac and Linux Support
  4. Microsoft Windows Maintenance
  5. Virus and Malware Removal

Support is by "APPOINTMENT ONLY"

How can I make an appointment?
Contact the ITS Service Desk at 773/508-4487 or send an email to itsservicedesk@luc.edu.  Email: be sure to include a complete description of the problem. Appointments are made during normal office hours Monday - Friday 10 am - 5 pm

How much time should I plan for an appointment?
Virus and malware removal takes time. We suggest students plan on 1.5–2 hours.

Can I leave my computer with you and pick it up when the work is done?
No, we do not have the resources and security to lock-up your device in our office.

Can I get my data backed up and my operating system re-installed?
Due to licensing key restrictions, the Help Desk will no longer provide system back-up and reinstallations