Loyola University Chicago

Information Technology Services

Reporting Erroneus Junk Email

From the Outlook Desktop Client

In the Junk Email folder, use any of the following methods to report spam false positives or phishing messages:

  • Select the message or open the message. In the Home or Message tab in the ribbon, click Not Junk, and then select Report as Not Junk or Report as Phishing.

Report not junk or phishing email from the ribbon in the Junk Email folder

  • Right-click on the message, click Junk, and then select Report as Not Junk or Report as Phishing.

Report not junk or phishing email from right-click in the Junk Email folder

  • Select multiple messages, right-click, and then select Report as Not Junk or Report as Phishing.

Report multiple not junk or phishing email messages from right-click in the Junk Email folder

  • In the dialog that appears, read the information and click Report. If you change your mind, click Don't Report.

    Report as not junk dialog

    Report as phishing dialog

  • The selected messages will be sent to Microsoft for analysis and moved to the Junk Email folder. To confirm that the messages have been submitted, open your Sent Items folder to view the submitted messages.

From the Outlook Web Client

In the Junk Email folder, use either of the following methods to report spam false positives or phishing messages:

  • Select the message, click Not Junk on the toolbar, and then select Not Junk or Phishing.

Report junk or phishing email from the ribbon

  • Select one or more messages, right-click, and then select Mark as not junk.
  • In the dialog that appears, read the information and click Report. If you change your mind, click Don't Report.

Report as not junk dialog

Report as phishing dialog

  • The selected messages will be sent to Microsoft for analysis. To confirm that the messages have been submitted, open your Sent Items folder to view the submitted messages.

Have an issue or concern? Contact the Service Desk by logging an incident, via email at itsservicedesk@luc.edu or via phone at 773-508-4487

Last Modified:   Tue, August 4, 2020 12:41 PM CDT