Exchange Online FAQs
The information on this page answers common questions about Microsoft Outlook Exchange Online.
Mobile or Personal Devices - Android
Android Built In Mail App/Gmail App
Follow Microsoft instructions found here. Select the "Exchange" option. Entering your email address and password into the setup will load Loyola’s single-sign on (SSO) login page. Entering your UVID and password there will then connect your email account to the Android Mail app.
Microsoft Outlook Android App
Follow Microsoft instructions found here. Entering your email address into the setup will load Loyola’s single-sign on (SSO) login page. Entering your UVID and password will save your credentials to the Outlook app then display the content of your inbox.
Mobile or Personal Devices - Apple
Apple Built In Mail App
Follow Microsoft instructions found here, noting that you should select the "Exchange" option within the list of services. Entering your email address and password into the setup will load Loyola’s single-sign on (SSO) login page. Your email account will then be added to Apple’s list of saved accounts and your mailbox will appear in the Mail app.
Microsoft Outlook iOS App
Follow the Microsoft instructions found here. Entering your email address and password into the setup will load Loyola’s single-sign on (SSO) login page. Enter your credentials. The app may display a page asking for your password again. Do so. That will then save your login credentials to the Outlook app and display your mailbox.
Mac Desktop Computers
How do I add an Outlook profile to my Outlook for Mac client?
- Restart Outlook.
- Click Add Email Account.
- Type your email address > Continue.
- Type your password > Add Account.
- Select Done to start using Outlook for Mac.
How do I remove my account from my Outlook for Mac client?
- Open Outlook for Mac.
- Select Tools > Accounts.
- On the left-hand side of the window, select the account you want to delete.
- In the lower left of the Accounts dialog box, click Delete [-] button.
- Select Delete.
What do I do if I forget my PIN?
Log into Loyola Outlook Web Access (OWA) using the classic view. Select the Settings icon, which is gear shaped and located in the upper right. In the search box, enter "voice mail". Select the first search result which will be "Voice Mail". Your screen will change and on the left you will be presented with several choices, select "Reset PIN". To complete the action, select "Reset my voice mail PIN". You will receive an email from Microsoft Outlook containing a temporary PIN.
What does the voicemail PIN email look like?
You will receive an email from Microsoft Exchange Unified Messaging welcoming you to Exchange and provbiding you a PIN to set-up your account. You will need to input this PIN for verification, then reset the PIN with a PIN of your choosing, preferrably all on the same set-up call. Reach out to the Service Desk with any additional questions.
Why can I not access my voicemail via the 8-6040 or 5-6858 extensions?
With the migration to Exchange Online, a new access number was established to allow both new and old voice mail systems to co-exist. As noted in the initial email you receive from Microsoft Outlook that number is 8-7500. 8-6040 and 5-6858 will continue to work for those voice mailboxes not migrated to Exchange Online.
Why is my message-waiting light on my desk phone no longer turning on when I have a new voicemail message?
Email accounts, which have been migrated to Exchange Online will no longer have the message-waiting light on their desk phone activate for new messages. As before the migration, voicemail messages appear in your Outlook inbox, this will continue with Exchange Online. There are several ways to inquire on new voicemail messages. From the desktop Outlook client, on the left expand the item “Search Folders”. A number to the right of “Voice Mail” will indicate the number of new messages. From Skype for Business, the presence of a number next to the keypad icon will indicate the number of new messages. From Loyola Outlook Web Access (OWA) search for the key words “voice mail.” Voice mailboxes not associated with an individual’s email account will remain working as they do today.
I'm unable to clear my old password and save my new password.
In some cases, an old password might not clear properly when a new one is entered. It may be necessary to manaully clear the old password from the Credential Manager. The Service Desk or Desktop Support can assist with this process.
Why am I seeing emails I previous blocked or were junk email?
Some emails that you have previously blocked may have been removed from your blocked list. Please re-block these emails as you see necessary.
Why can't I see shared calendars or emails anymore?
If you are having issues accessing a calendar or account that you previously had access to, please contact the ITS Service Desk.