Loyola University Chicago

Information Technology Services

MFA Detailed Instructions

For a more general guide, use MFA: Getting Started. For additional information, consult the MFA: FAQs

Note: Users of Loyola Secure Access (LSA) will still need to complete step 1 to fulfill their MFA enrollment.

Follow the steps below to enroll in MFA.

STEP 1 of 4 – ENROLL IN MFA FOR OFFICE 365

1. Navigate to the MFA Office 365 Enrollment page

2. Enter your LUC email address (or if you have an LUC account with no email address, enter your UVID as yourUVID@luc.edu). Click Next.

3. Enter your Loyola UVID and password. Click Login.

4. When you see the following screen, you are now enabled for MFA with Office 365. Click Sign out, top right.

Please wait 5 minutes for the enrollment to complete before moving on to the next step.
Note: If you already signed up for Loyola Secure Access (LSA), this is the only step you need to take.

STEP 2 of 4 – CHOOSE YOUR MFA PREFERRED OPTION

1. Decide which will be your primary and which will be your back-up MFA authentication preference:

A. APP NOTIFICATION/CODE (We highly recommend using one of these methods). You have two options:

Receive notifications for authentication– pushes/sends a code to the Microsoft Authenticator app on your mobile device. Select Approve to authenticate.
OR
Use authentication code – the app generates a new code every 30 seconds, which you will enter for authentication. Enter the code that is currently displayed in the mobile app onto the MFA sign-in screen.

B. TEXT MESSAGE: A verification code will be sent as a text message on your phone. Enter the code provided onto the MFA sign-in screen.

For video instructions on setting up text message as your preferred option, navigate here.

C. PHONE CALL: You will receive an automated call to the phone number provided. Answer the call and press # on the phone keypad for authentication. This can be a mobile phone or landline.

For video instructions on setting up a phone call as your preferred option, navigate here.

STEP 3 of 4 - SET YOUR PREFERRED MFA OPTION

Click on the MFA Preferences page to direct you to the page shown below.

A. APP NOTIFICATION/CODE (We highly recommend using one of these methods)

1. Make sure that the three options above are selected:
- Ensure that Mobile app is selected in the drop-down menu.
- Select 1 of the 2 buttons for how you want to use the mobile app.
- Click on the Set up button to configure the mobile app.

2. The Configure mobile app screen below will appear.

3. Download the free Microsoft Authenticator app from the App Store (iOS) or Google Play Store (Android). After installation, open the Microsoft Authenticator app on your mobile device. Select Allow to receive notifications.

4. Select the plus sign (top right), or select Add account.

5. Select the Work or school account option.

6. The QR code scanner will launch within the app. The first time you open the app, select OK/ALLOW to use your mobile camera to scan the QR code.

7. Your mobile screen will look similar to the screen below. With your cell phone, scan the QR code on your computer screen.

8. This is an example of a QR code from your MFA Authentication selection page. Scan your personalized QR code on your computer screen.

9. Once the QR code is scanned, approve the notification sent to your phone.

10. Select Next to finish the setup.

B. TEXT (to a mobile device that accepts text messages)

1. Select Text Code to my authentication phone from the drop-down menu.

- Check mark Authentication phone

- Choose your Country/Region

- Enter your Mobile phone number

- Select Next

2. Follow the instructions provided on the screen, then select Verify.

3. Click Done after the verification is complete on the next screen.

For video instructions on setting up text message as your preferred option, navigate .

C. PHONE CALL

Note: The Office phone checkbox option is not available at this time for authentication.

1. Select Call my authentication phone from the drop-down menu.

- Check the Alternate authentication phone box

- Choose your Country/Region

- Enter your phone number (this can either be a cellphone or landline)

- Select Next

2. Follow the instructions provided on the screen, then select Verify.

3. Click Done after the verification is complete on the next screen.

For video instructions on setting up a phone call as your preferred option, navigate .

STEP 4 of 4 - MANAGE YOUR ACCOUNT

If you need to make changes to your MFA preferences in the future (e.g. add/change preferred options, add/remove a new phone number or device), simply return to the MFA Preferences page.

Have an issue or concern? Contact the Service Desk by logging an incident, via email at itsservicedesk@luc.edu or via phone at 773-508-4487