Loyola University Chicago

Information Technology Services

Resetting Your Password From Off Campus

Please follow these detailed steps to ensure a successful password reset.

One: Log out of ALL resources before resetting your password.

  • Close all applications on the device you are using to reset your password.
  • Log out of a Remote Desktop (if applicable).
    • Windows 10:  Click on the Windows start button in the lower left corner of the Remote desktop (square Windows icon). Click on the Loyola Logo (white circle).  Select "Sign Out".  Your Remote Desktop connection will disconnect during the sign-out process.
    • Windows 7: Click on the Windows start button in the lower left corner of the Remote desktop (round Windows icon).  Under "Windows Security". click on "Log Off".   Your Remote Desktop connection will disconnect during the log-off process.
  • Mobile Device: Turn the mobile device off if you have an @luc.edu email or any other Microsoft Office application configured on this device.

Two: Reset your password

  • Using your preferred browser, Go to Password Self-Service.
  • Reset password without the need of service desk or administrative assistance.
  • Accessible from off-campus allowing users to securely reset their password anytime, anywhere.
  • Leverage authentication methods already setup for Multi-Factor Authentication (MFA), such as mobile phone or the Microsoft Authenticator app, to reset their password.

Three:  Update your password on all devices.

  • Computer used to reset your password.
    • Loyola Imaged computer: Log into LSA using Global Protect. Lock the computer (simultaneously, press the Windows key & "L" key) or (simultaneously, press control, alt, delete keys and select "Lock").  Then unlock the computer following the same method chosen.  During the unlock process you will be prompted for your new password.  This process will update the password for logging into the computer and update your profile for Outlook. 
    • Digital Media Services: Equipment Loan Laptop (with Loyola barcode).
      • If you are logging into the laptop with the "localdmluser" account. Update any stored passwords on the computer in browsers or with Microsoft applications.
      • If you are logging into the laptop with your Loyola UVID:  Log into LSA using Global Protect and lock the computer (simultaneously, press the Windows key & "L" key) or (simultaneously, press control, alt, delete keys and select "Lock").  Then unlock the computer using the same method.  During the process you will be prompted for your new password. This process will update the password for logging into the computer and update your Outlook credentials.
    • Digital Media Services: Equipment Loan Laptop (NO Loyola barcode).
      • Log into Outlook and follow the prompts to update your password. Do the same for OneDrive and any other MS Office application installed.
    • Personal Computer (Mac or PC).
      • Log into Outlook and follow the prompts to update your password. Do the same for OneDrive and any other Microsoft Office application installed. Go to "Next Steps" for a guide to locating and updating stored passwords on personal devices.
      • Update the password on your remote desktop (if applicable).  Log into LSA using Global Protect and log into the remote workstation using your new password.  Log into Outlook to confirm the password has updated.
  • Mobile Device
    • You must update your email password if you have it synced on your mobile device.  Instructions for updating your password, removing and adding your account for all devices are found at: https://www.luc.edu/its/services/exchange/faq/ 
Please Note - After changing your password, some resources (mobile devices, the Outlook client, etc.) might not prompt you for the updated password right away.  In some cases, they may continue to send and receive messages for up to an hour or more before they prompt you to enter the new password.
 
To request assistance, please contact the ITS Service Desk via our self-service portal, email at ITSServiceDesk@luc.edu or telephone at 773.508.4ITS

 

Last Modified:   Fri, December 18, 2020 1:44 PM CST