Loyola University Chicago

Information Technology Services

Technology Housekeeping

Return To Campus

For those who have not been to campus in a long time, Information Technology Servies (ITS) wants to help you feel prepared. Please read the detailed information below to ensure a smooth experience for accessing technology and online resources upon your return to campus.

Connecting to the Loyola Wireless Network

Your personal laptop, smartphone, or other mobile devices will need to be registered/re-registered before obtaining access to the Loyola network. To learn more, please visit Wireless FAQ.

Photo of an iPhone's Network Settings displaying the LUC wireless network in order to select

Loyola Workstations and Application Updates

  • Workstations that have been powered down or unused for a long time may be slower than usual when starting and logging in for the first time. Most workstations will need to download and install Windows Updates or run anti-virus scans once logged in. This will happen automatically. Some updates may prompt for a reboot of the workstation before they can complete.
  • The Outlook client will sync up messages received from the last time it was logged in.  Depending on the amount of email, this process can take a while. While the Outlook client is updating, you can access your email by logging on to Outlook WebAccess.
  • Some applications such as Google Chrome and Mozilla Firefox may be slow to start as they automatically install updates.
  • Some applications such as Zoom and Adobe Creative Cloud may prompt to install updates the first time they are launched. Please note: Zoom must be version 5.0 (or newer) in order to join any meeting. This version was released in May 2020. To learn more, please visit the Zoom webpage or access the Zoom Guide.
  • Some statistical applications may need an updated license file. If you are prompted to update a license, please contact the ITS Service Desk.

Printer Considerations

Ink cartridges for inkjet-based printers may have dried up and need to be cleaned or replaced.

  • Consider sending a test document or image to the printer to evaluate the print quality.
  • If the ink appears streaking or incomplete, for non-liquid toner cartridges, consider removing them, gently shaking them, and reinstalling them to test again.
  • If the printouts continue to be streaking or incomplete, consider replacing the cartridge with a new one.
  • For old, dried up, or empty cartridges, consider working with your business admin for toner recycling, vendors like Warehouse Direct can pickup cartridges when delivering orders.

Other Technology Considerations

  • Batteries for wireless keyboards and mice may need to be replaced.
  • If your monitor-based camera or microphone is not detected, power the monitor off and on again.
  • If you had borrowed equipment that is scheduled for return, please look to the automated loan messages for equipment return locations and processes.

Remember to factor in some additional time to ensure your technology is up-to-date and working as expected. If you have any problems, please contact the ITS Service Desk by logging an incident, via email at itsservicedesk@LUC.edu, or by telephone at 773-508-4487.

Tips for Meetings with In-Person and Virtual Participants

This section identifies tips and recommendations when delivering meetings in-person, with some members attending virtually. This serves as helpful considerations and recommendations to keep in mind to best ensure everyone is engaged and able to participate, regardless of location.

  • If you are hosting a Zoom Meeting, confirm that everyone joining virtually can see your conference room's video/webcam and hear all those present in the room audio at the start of the meeting. Also make time for a verify the conference room can see and hear each virtual participant.
  • Don’t forget to share your screen when your meeting incorporates a presentation, webpage, or other electronic resources
  • If conference rooms have microphones on the table, try to avoid tapping the desk, as this will resonate and be loud for those virtual participants.
  • For those attending virtually - consider downloading the Zoom app for your mobile device for ease of rejoining a meeting in the off-chance your home internet or workstation may have network connection issues.
  • From Zoom, click the ^ next to the Microphone icon in the menu then select Test Speaker & Microphone... to help set your volume.
  • Review your webcam video to ensure you are centered in the middle of the video. Where possible, avoid being underlit (too dark) or your background appearing overexposed (ex: open windows behind you).
  • Participation is key to a successful hybrid meeting so be mindful of those attending virtually, giving them time to hear questions and respond as there could be audio delays or multiple people speaking at once.
  • Zoom offers several great features for participation and engagement. Consider utilizing tools such as Polling, Virtual backgrounds, Breakout rooms, Reactions, Raise Hand and the Waiting Room for continued inclusion from virtual participants.
  • Avoid losing sight of the toolbar during screen shares, so you can quickly access features like the in-meeting Security, Participants list and Chat.
  • The Waiting Room is a successful tool to deter unintended guests from joining, be sure to monitor the Participant list or if a message indicates someone is in the waiting room, in case they were disconnected and trying to join.
  • The Security icon in the toolbar is quick way to easily access security features like disabling participant functionality if ever necessary.
  • Remind those who will be joining virtually to review these tips and recommendations as well for an overall successful experience.
  • For presentations or events where you wish to have virtual attendees, like a webinar, visit our Live Events with a Virtual Audience page with detailed tips and instructions to enable a successful experience.