Loyola University Chicago

Information Technology Services

August 07, 2020 Newsletter

LDE Community Communications

Dear Loyola Colleagues,

As we continue our remote teaching and learning and remote work into the fall semester, we would like to share some important technology changes coming to the Loyola University Chicago community. Many of these changes are part of the Loyola Digital Experience program, and we also include some options for improving your remote experience and protecting yourself while off-campus as well. Please read on to learn more about:

• Visit the Technology Continuity and Academic Continuity sites for guidance on teaching and working remotely or submit an Equipment Loan Request
• Bye-bye Proofpoint Spam Digest - Introducing new built-in Anti-Spam and Threat Protection
• Listen to Phinn: Stay Safe online with Phinn’s remote work tips
• The time has come: Microsoft to retire support for certain older technology platforms
• Multi-Factor Authentication Reminder
• Meet our new Digital Assistant, “LUie”!
• ITS takes part in the fight against COVID-19
• Coming in September: Protecting data in-motion with Data Loss Prevention

Anti-Spam and Threat Protection – Coming August 8th
On Saturday, August 8th, Loyola will retire the “Proofpoint” service that delivers a digest of potential spam messages to your Inbox. The University will transition to Microsoft Advanced Threat Protection (ATP) as our primary email anti-spam and protection filter. With ATP, you will no longer receive a separate digest report of possible spam, rather ATP will send all detected spam directly to your Junk Folder. ATP is a learning tool which improves spam detection over time. As such, you may see a slight increase in spam initially which will be reduced as you identify and tag spam or junk mail. For additional information on adding spam-filters, visit https://www.luc.edu/its/services/exchange/emailprotectionandanti-spam/.

Be Smart like Phinn: Easy Tips to Stay Safe Online Video
PhinnWith more of us accessing Loyola resources from remote locations, it’s more important than ever to protect your online information and Loyola’s digital assets. Whether you are on campus or remote, click on Phinn to watch a video providing easy and up-to-date tips to protect yourself online. Safeguard your information and devices, as well as be aware of your surroundings to protect your information. Loyola’s Information Security website provides current scams and schemes identified by other institutions or Loyola users by visit and posts them so you are aware, by visiting https://www.luc.edu/its/uiso/awareness.shtml

Microsoft to Retire Support for Certain Older Technology Platforms
This Fall, Microsoft will no longer support some older devices and/or older software to improve their information security protections. We know this can be confusing and we’re here to help you. Ensure
your technology and services are supported by visiting
https://www.luc.edu/its/services/mfa/supportedtechnology/ and feel free to contact us with questions.

Multi-Factor Authentication Progress
Percentage completion for moving to Multi-Factor Authentication – we’re almost there!
Faculty 95%
Staff 90%
Students 88%
Don’t wait – protect your Loyola credentials! MFA will soon be required to access additional online resources including Lawson and Sakai.

Meet “LUie”, Loyola’s New Digital Assistant!
LUie is an intelligent, enterprise digital assistant, or “chatbot”, and with proper credentials provided Luie can answer questions unique to the individual such as “What is my GPA?”. LUie will be available on more LUC web pages to assist students, faculty, staff and visitors with their questions – one key benefit of LUie is that he is “awake” at all hours and will respond to questions regardless of office hours, day of week, time of day! Plans are underway to build out questions and answers for Financial Aid, Academic Advising, Human Resources and the ITS Service Desk. Expansion to other departments and units may be added going forward. We are also exploring how to best use LUie as a channel for responding to COVID-19 questions.

ITS takes part in the fight against COVID-19
ITS supports a number of activities that enable our faculty to contribute to the fight against COVID-19. One such effort is through the update and maintenance of a long-standing clinical patient database funded by the Patient Centered Outcomes Research Institute (PCORI). The database was recently expanded to support COVID-19 research with collection of specific data points; COVID-19-specific data elements now are refreshed weekly. In the past month, the database was updated to include the most recent quarter’s patient data. In addition to the update, PCORI performed an extensive data review and certified the database. This certification ensures that Loyola has high quality data that is compatible with other PCORI databases from institutions across the nation. Multiple Loyola investigators are conducting COVID-19 research using this database and related resources.


Coming in September! - Protecting Data In-Motion with Data Loss Prevention (DLP)
Data Loss Prevention (DLP) helps warn and protect Loyola users from sharing protected and sensitive information outside the University, including Social Security numbers, credit card numbers, and bank routing numbers. We will strengthen how Loyola safeguards both the Loyola Protected Information and Sensitive Information of our students, faculty, and staff using DLP. Visit the DLP-AIP website for more information.

We welcome your questions and comments regarding any of these updates. Please contact us at 773.508.4ITS or visit LUC.edu/its for assistance or for more detailed information.

Sincerely,

Susan M. Malisch
Vice President, Chief Information Officer