Loyola University Chicago

Information Technology Services

February 20, 2020 Newsletter

LDE Community Communications

Dear Loyola Colleagues,

Information Technology Services (ITS) is pleased to share the latest technology improvements coming to our Loyola University Chicago community. Please read on to learn more about:

  • Protecting your credentials with multi-factor authentication
  • Preparing for the LOCUS upgrade to “fluid navigation”
  • Learning about the campus-wide availability for survey tool Qualtrics
  • Meeting “LUie,” Loyola’s digital assistant/chatbot (pilot phase)

LDE Foundation—Multi-Factor Authentication (MFA) – Available Now!
By the end of the spring semester, multi-factor authentication (MFA) will be required for off-campus access to Office 365, including email on your cell phone or off-campus device. In February, ITS will coordinate with schools and departments to identify an appropriate timeframe to enroll in MFA and will publish the activation schedule on the MFA website. MFA protects you even if your Loyola password becomes compromised by combining your traditional UVID and password with another authentication credential. MFA will be enabled for future online resources and is currently enabled for Loyola Secure Access (LSA). Protect yourself today by enabling MFA today!

LOCUS Upgrade (pre-work for an improved mobile experience)—February 28 thru March 1
LOCUS will be unavailable from Friday, February 28 at 5 p.m. through the evening of Sunday, March 1. LOCUS will be available to all users by 8 a.m. on Monday, March 2. Beginning March 2020, how you navigate through LOCUS will change. The use of “folders” and “bread crumbs” will go away as we move toward “homepages” and “tiles.” The upgraded functionality, known as “fluid navigation,” will allow for easier navigation and tee up next steps for an improved mobile experience. Initially, staff members and faculty with administrative duties will be the first to see these changes. Additional communication and training will be shared with administrative users in February. Learn more about these enhancements at LUC.edu/its/services/locus/.

“LUie,” Loyola’s Digital Assistant/Chatbot
“LUie,” Loyola’s digital assistant/chatbot is currently being piloted to provide students with quick, accurate answers to common questions that otherwise would require a phone call or hunting through Loyola websites. This spring we are opening the system to all undergrad students. Students will be able to access the digital assistant at the following sites: LOCUS, Bursar, Campus Card, Residence Life, and Advising. The system will record the way you ask questions so that we can continue refining the system over the next several weeks. The more use and feedback the system gets, the smarter its artificial intelligence will become. If you want to get involved or have ideas to increase student participation, please contact us.

Qualtrics at LUC – Accessing Support Resources and Upcoming Migration of Existing Subscriptions
To better accommodate the needs of student, faculty, and staff researchers at Loyola, the University has purchased a site-wide subscription to the Qualtrics’ Research Core online survey platform. Loyola’s Qualtrics subscription includes end-user support from Qualtrics. Visit Qualtrics’ support resources for information on how to access each type of support. Existing Qualtrics subscriptions for schools or departments will be subsumed under the University subscription via an account migration process that will take place throughout the week of March 9, 2020. Additional information regarding migration will be conveyed to affected users as it becomes available from Qualtrics.

Technology Tips
Would you like to save money on your technology purchases?!
Check TechConnect on Loyola’s website for discounts available to students, faculty, and staff on technology purchases, as well as some recommendations for specific activities.

24X7 Self Service Support
Did you know you can report an issue or make common IT requests 24 hours a day using the ITS Service Portal? The Service Portal features easy-to-complete forms for many of the most-frequently requested services. The portal can also answer many common questions quickly and easily! 

We welcome your questions and comments regarding any of these updates. Please contact us at 773.508.4ITS or visit LUC.edu/its for more detailed information.

Sincerely,

Susan M. Malisch
Vice President, Chief Information Officer