Loyola University Chicago

Information Technology Services

November 21, 2019 Newsletter

Dear Loyola Colleagues,

Information Technology Services is pleased to share the latest improvements coming to our Loyola University Chicago community. Please read on to learn more about technology changes from the Loyola Digital Experience (LDE) Program. Several of these changes will better protect all of us in the rapidly changing landscape of information security and online collaboration. Finally, don’t miss our popular Technology Tips and Tricks for November.

LDE Foundation—Securely Store Your Passwords with LastPass
Coming on Wednesday, December 4, password management services will be available to the Loyola community. LastPass is a service that will securely store and manage account passwords, and taking the burden of remembering passwords off the individual. The benefits of this system include one easy place to save all credentials; a password generator that creates complex passwords to keep your accounts more secure; and synchronization across all platforms with support for all browsers, operating systems, and mobile devices.

LDE Foundation—New Added Security at Login
Multi-Factor Authentication (MFA) enhances information security by combining your traditional UVID and password with another credential for authentication, making it more difficult for hackers to compromise your account. Currently, MFA is only required if you use Loyola Secure Access (LSA). We are currently piloting and testing MFA with other applications with plans to phase in MFA for more applications and services over time. Visit the MFA website for the latest updates.

LDE Foundation—Additional Protection for Sensitive Data that is Shared or Sent Using Data Loss Prevention (DLP) and Azure Information Protection (AIP)
We will be enhancing how Loyola safeguards both Loyola Protected Information and Sensitive Information of our students, faculty, and staff using DLP and AIP. Both solutions will help warn and protect users from sharing sensitive information outside the University, including Social Security numbers, credit card numbers, and bank routing numbers. DLP policies are being tested by data policy owners now and will be expanded gradually across Loyola. Visit the DLP-AIP website for more information.

LDE Transformation—Digital Assistant Pilot, “LUie” 
Loyola recently launched a digital assistant pilot program for students. Affectionately called LUie, our new digital assistant will answer common questions from the Bursar’s Office, Student Services, and ITS 24 hours a day, seven days a week. LUie is smart and knows who you are and can answer questions like "Have my grades posted?" or "What is my schedule?" Students can also quickly get answers to campus-wide questions like how to reset your password or how to find the location of a building. As part of our Loyola Digital Experience, LUie is all about making life easier and answers more accessible. The Pilot program will run through the end of November, followed by an assessment of its impact and possible expanded use.

QualtricsResearch Core Online Survey Platform
To better accommodate the needs of student, faculty, and staff researchers at Loyola, the University has purchased a site-wide subscription to the Qualtrics’ Research Core online survey platform. Students, faculty, and staff at LUC campuses can access Qualtrics by going to LUC.qualtrics.com and signing into the site using their University credentials (UVID and password).

Opinio, the University’s currently supported survey platform, will continue to be available to existing users of the application until May 2, 2020. At that time, all data collection activities on Opinio will cease.

Technology Tips and Tricks

Recover a closed browser tab
Ever accidentally close a tab on your browser and wish you hadn’t?  Simply press Ctrl + Shift + T to reopen the most recently closed tab and get back to what you were doing (Cmd + Shift + T on Macs).

Minimize all windows faster!
Oftentimes you have many windows open on your computer, and you want the clutter to go away so you can get to the desktop. Simply pressing Windows key + D will minimize everything you have up, which will save you time pressing the minimize button for each window. Press Windows + D a second time and all your windows will go back to their prior positions.

We welcome your questions and comments regarding any of these updates. Please contact us at 773.508.4ITS or visit LUC.edu/its for more detailed information.


Susan M. Malisch
Vice President, Chief Information Officer


Chair: Robyn K. Mallett, Associate Provost for Academic Programs and Planning

Arrupe College Megan Kelly Rob Gutierrez
Bioethics Bob Johnson Kayhan Parsi
College of Arts and Sciences: Sciences Holly Dimtropoulous Robert McNees
College of Arts and Sciences: Sciences, Math/Statistics    
College of Arts and Sciences: Social Science Maribeth Rezey Yael Granot
College of Arts and Sciences: Humanities David Dennis Sarita Heer
Council of Deans Peter Jones Jeanne Widen
Faculty Center for Ignatian Pedagogy Jessica Mansbach Bridget Colacchio Wesley
Graduate School and Office Research Services Emily Forestieri Heather Sevener
Information Technology Services: Academic & Operational Support Tim Walker Dan Vonder Heide
Information Technology Services: Academic & Operational Support Dan Vonder Heide Tim Walker
Institute of Environmental Sustainability Brian Ohsowski Greg Palmer
Institute of Pastoral Studies Peter Jones Heidi Russel 
Marcella Niehoff School of Nursing Stacey Zurek Holly O'Connor
Office of Institutional Effectiveness Andrius Aukstuolis Ale (Alejandra) Povedano
Office of Online Learning John Gurnak  Kristlyn Dalton 
Quinlan School of Business Fred Kaefer Nenad Jukic
School of Communication Lee Hood Jamason Chen
School of Continuing & Professional Studies Kelly Barry Jeanne Widen
School of Education Seungho Moon (On Leave)
Darren Pierre
Eilene Edejer
School of Law Barbara Youngberg Mike Lonero
School of Social Work Jonathan Singer Maria Wolfe
School of Environmental Sustainability    
Stritch School of Medicine Amy Hoyt Tim Walker
University Libraries Hong Ma Margaret Heller


The Academic Technology Sub-Committee is charged with advising on technology directions, strategies, policies, plans, and priorities important to Loyola’s goals in teaching, learning, research, and other academic objectives.

Research Technologies Workgroup

The Research Technologies Workgroup (RTW) is an ongoing subset of ATC, representing key research areas across the University. It is tasked with reviewing statistical, qualitative data analysis, and online survey applications, and making recommendations to licensing structures and adoption of new research technologies.

Clinical Research Office, Biostatistical Core Amy Wozniak
College of Arts & Sciences: Criminal Justice Maribeth Rezey
College of Arts & Sciences: Psychology Grayson Holmbeck
Information Technology Services: Informatics & System Development  
Information Technology Services: Academic & Operational Support Lauree Garvin
Information Technology Services: Academic & Operational Support Tim Walker
Marcella Niehoff School of Nursing Monique Ridosh
Parkinson School of Health Sciences & Public Health Trish Sheehan
Quinlan School of Business  
School of Education Ken Fujimoto
School of Environmental Sustainability Tim O'Brien
School of Social Work  
Stritch School of Medicine/Center for Biomedical Informatics Dr. Qunfeng Dong 
STEM Program  
University Libraries Hong Ma