Loyola University Chicago

Information Technology Services

November 21, 2019 Newsletter

Dear Loyola Colleagues,

Information Technology Services is pleased to share the latest improvements coming to our Loyola University Chicago community. Please read on to learn more about technology changes from the Loyola Digital Experience (LDE) Program. Several of these changes will better protect all of us in the rapidly changing landscape of information security and online collaboration. Finally, don’t miss our popular Technology Tips and Tricks for November.

LDE Foundation—Securely Store Your Passwords with LastPass
Coming on Wednesday, December 4, password management services will be available to the Loyola community. LastPass is a service that will securely store and manage account passwords, and taking the burden of remembering passwords off the individual. The benefits of this system include one easy place to save all credentials; a password generator that creates complex passwords to keep your accounts more secure; and synchronization across all platforms with support for all browsers, operating systems, and mobile devices.

LDE Foundation—New Added Security at Login
Multi-Factor Authentication (MFA) enhances information security by combining your traditional UVID and password with another credential for authentication, making it more difficult for hackers to compromise your account. Currently, MFA is only required if you use Loyola Secure Access (LSA). We are currently piloting and testing MFA with other applications with plans to phase in MFA for more applications and services over time. Visit the MFA website for the latest updates.

LDE Foundation—Additional Protection for Sensitive Data that is Shared or Sent Using Data Loss Prevention (DLP) and Azure Information Protection (AIP)
We will be enhancing how Loyola safeguards both Loyola Protected Information and Sensitive Information of our students, faculty, and staff using DLP and AIP. Both solutions will help warn and protect users from sharing sensitive information outside the University, including Social Security numbers, credit card numbers, and bank routing numbers. DLP policies are being tested by data policy owners now and will be expanded gradually across Loyola. Visit the DLP-AIP website for more information.

LDE Transformation—Digital Assistant Pilot, “LUie” 
Loyola recently launched a digital assistant pilot program for students. Affectionately called LUie, our new digital assistant will answer common questions from the Bursar’s Office, Student Services, and ITS 24 hours a day, seven days a week. LUie is smart and knows who you are and can answer questions like "Have my grades posted?" or "What is my schedule?" Students can also quickly get answers to campus-wide questions like how to reset your password or how to find the location of a building. As part of our Loyola Digital Experience, LUie is all about making life easier and answers more accessible. The Pilot program will run through the end of November, followed by an assessment of its impact and possible expanded use.

QualtricsResearch Core Online Survey Platform
To better accommodate the needs of student, faculty, and staff researchers at Loyola, the University has purchased a site-wide subscription to the Qualtrics’ Research Core online survey platform. Students, faculty, and staff at LUC campuses can access Qualtrics by going to LUC.qualtrics.com and signing into the site using their University credentials (UVID and password).

Opinio, the University’s currently supported survey platform, will continue to be available to existing users of the application until May 2, 2020. At that time, all data collection activities on Opinio will cease.

Technology Tips and Tricks

Recover a closed browser tab
Ever accidentally close a tab on your browser and wish you hadn’t?  Simply press Ctrl + Shift + T to reopen the most recently closed tab and get back to what you were doing (Cmd + Shift + T on Macs).

Minimize all windows faster!
Oftentimes you have many windows open on your computer, and you want the clutter to go away so you can get to the desktop. Simply pressing Windows key + D will minimize everything you have up, which will save you time pressing the minimize button for each window. Press Windows + D a second time and all your windows will go back to their prior positions.

We welcome your questions and comments regarding any of these updates. Please contact us at 773.508.4ITS or visit LUC.edu/its for more detailed information.

Sincerely,

Susan M. Malisch
Vice President, Chief Information Officer