Loyola University Chicago

Information Technology Services

September 17, 2019 Newsletter

Dear Loyola Colleagues,

Information Technology Services is pleased to share the latest exciting improvements coming to our Loyola University Chicago community. Please read on to learn more about technology changes from the Loyola Digital Experience (LDE) Program. Several of these changes will better protect the Loyola community in the rapidly changing landscape of information security and online

LDE Foundation—New Added Security at Login (Multi-Factor Authentication)
Multi-Factor Authentication (MFA) enhances information security by combining your traditional UVID and password with another credential for authentication, making it more difficult for hackers to compromise your account. Currently, MFA is only required if you use Loyola Secure Access (LSA). ITS is now piloting and testing MFA with other applications, with the plan to phase in MFA for more applications and services over time. Visit the MFA website for the latest updates.

LDE Foundation—Additional Protection for Sensitive Data Shared or Sent Using Data Loss Prevention (DLP) and Azure Information Protection (AIP)
We safeguard both Loyola Protected Information and the sensitive information of our students, faculty, and staff with additional data protection and information security improvements using DLP and AIP. Both solutions will help protect sensitive information such as Social Security numbers, credit card numbers, and bank routing numbers from being shared outside of the University. DLP policies are being tested by data policy owners now and will be expanded gradually across Loyola. Visit the DLP-AIP website for more information.

LDE Foundation—Securely Store Your Passwords with LastPass
LastPass is a service that will securely store and manage account passwords, and takes the burden of remembering passwords off of the user. The benefits of this system include one easy place to save all credentials; a password generator that creates complex passwords to keep your accounts more secure; easy and secure password sharing that keeps everyone up to date; and synchronization across all platforms with support for all browsers, operating systems, and mobile devices. Coming this fall, Information Technology Services plans to roll out LastPass password management services to the Loyola community. You may have received a premature email message from this vendor; we assure you, it is coming.

LDE Transformation Phase—Digital Assistant Pilot
A Digital Assistant (aka Chatbot) is a computer program that simulates human conversation via textual methods. Supported by artificial intelligence, it understands the meaning of what was said or typed. It can look at the phrases but also understand what specific words mean in a certain context. A good digital assistant can help service requests move more efficiently during busy times and beyond normal office hours, and can even create personalized experiences for the user of the service.

This fall, Information Technology Services is conducting a pilot program to evaluate the use of Digital Assistants at Loyola. The pilot program will be conducted in three areas: ITS Helpdesk, Academic Advising, and the Bursar's Office. Based on the success of the program, we will look to expand the use and capabilities of digital assistants in the future.

Adobe Updates
If you use any Adobe products, it will be necessary to sign in with a Loyola UVID and password when editing or creating new Adobe files (PDFs, images, etc.). This change began in August in classrooms and will roll out later this fall for faculty and staff offices. It will not be necessary to sign in when simply opening or viewing an Adobe File (PDFs, images, etc.). In addition, Windows Edge is now the default application for viewing PDFs in classrooms. This is a change required by Adobe. See screenshots and review instructions at Adobe Creative Cloud Update.

Technology Tips and Tricks
Close Multiple Apps Fast on Your Mobile Device
Did you know you can close up to three iPhone apps at once? To do this, double-click your Home button to bring up a list of apps. Hold three fingers over the apps on your screen and swipe up. If you want to quickly close all the apps on your Android device, once again double-click the home button and choose the option to close all your recent apps. Note that only newer Android versions support this feature.

Narrow Your Google Search with Quotation Marks
If you're searching for something in Google but getting bogged down with irrelevant results, consider wrapping your query in quotes. By doing so, Google will only show results that exactly match what is within the quotes. It often makes it easier to find what you're looking for.

We welcome your questions and comments regarding any of these updates. Please contact us at 773.508.4ITS or visit LUC.edu/its


Susan M. Malisch
Vice President, Chief Information Officer

Information Technology Services (ITS) will only provide support or grant network access for the versions of Operating Systems that meet the security requirements for a safe and secure computing environment.  This document is intended to provide information on what operating systems are acceptable for use at all campuses of Loyola University Chicago.

Loyola Owned Computers

The current Windows operating system that is installed and supported on all Loyola-owned desktops and laptops is Windows 10.  Windows 10 is installed and maintained by ITS or by specific departmental IT departments.  ITS maintains copies of the Windows Operating System licensed for Loyola University Chicago owned computers only (not personally owned or student computers).

Personally Owned Windows Computers

Students, faculty and staff, are all required to be registered on Loyola wireless networks and wired networks in the residence halls.  Loyola provides free wireless access for all devices to all students, faculty, and staff. If your computer is not fully updated, is running an “out of support” operating system, is missing the appropriate anti-virus, or has peer-to-peer file sharing programs installed, you will not be allowed onto our network.  Supported operating systems include:

  • Windows 10
  • Windows 8.1
  • Windows 8


Unsupported Operating Systems

Windows XP - Out of support as of April 8, 2014

Windows Vista - Out of support as of April 11, 2017

Windows 7 - Out of support as of January 14, 2020

As of the dates listed above, Microsoft no longer provides security updates or technical support for Windows XP, Windows Vista, and Windows 7. Security updates patch vulnerabilities that may be exploited by malware and help keep users and their data safer. PCs running Windows 7 after the end of support should not be considered to be protected, and it is important that you migrate to a current supported operating system – such as Windows 10 – so you can receive regular security updates to protect your computer from malicious attacks.


If you have equipment that requires an unsupported Windows operating system to function, such as scientific instrumentation or scanners that do not function on Windows 10 or higher, please contact the ITS Helpdesk.  We will work with you to discuss upgrade options or make accommodations for your XP computer that will provide an additional level of security and keep the computer safe.

Macintosh OS X

Information Technology Services (ITS) does not currently provide full support for Macintosh computers regardless if purchased individually or with university funding.  Macintosh computers running OS X versions 10.8.x through 10.15.x will be allowed onto the network if the latest updates are applied.

Loyola does not maintain a licensing agreement with Apple. As a result, ITS does not distribute the Macintosh OS to Loyola users. Users who want to install OS X on their computers must purchase both media and license from the App Store.

  • Operating Systems other than Macintosh OS (for example, Windows via Parallels or Boot Camp) running on Apple computer hardware are unsupported.
  • Any Macintosh OS running on hardware other Apple computer hardware is unsupported.

Tablets, PDAs and Smartphones

In order to provide the most modern experience and to support the additional security with Multi Factor Authentication enabled applications, Loyola recommends the minimum versions for supported mobile software and devices. Older devices and third-party technology providers do not support or guarantee modern security and full functionality. ITS will provide support for these resources on a best-effort basis.

  • iOS 11 and above
  • Android 8.0 (Oreo) and above

Linux Operating Systems

  • Loyola will provide best efforts to permit access for Linux operating systems and cannot guarantee access.
  • Most standard distributions will work.


  • September 16, 2014: Initial Policy
  • June 22, 2015: Annual review for PCI Compliance
  • June 22, 2016: Updated operating system version, Annual review for PCI Compliance
  • June 22, 2017: Annual review for PCI Compliance
  • Sep 7, 2018: Annual review for PCI Compliance
  • Sep 30, 2019: Annual review for PCI Compliance
  • Dec 5, 2019: Made changes to supported operating systems
  • Feb 28, 2020: Removed reference to OS Agent and  updated supported operating systems