Loyola University Chicago

Information Technology Services

Wireless FAQ

Connecting to "LUC"

When having difficulty, the best thing to do is start over.  This document provides all the steps you need for your specific device and operating system.

  • Forgetting the networks
  • Turning  off "Private Browsing" for "LUC" only
  • Connecting to "LUC"

Select your device type and follow the instructions provided.

Device selection

PLEASE COMPLETE ALL STEPS

Forget the Network:

  1. Click the Wi-Fi icon toward the upper right of your screen in the menu bar.
  2. Click on Open Network Preferences.
  3. Click the Advanced button.
  4. Click the Wi-Fi tab. Select the network(s) you would like your Mac to forget.
  5. Click on the minus (-) button. Do this for “LUC” and any other University network you attempted to connect to (LUC-Guest, LOYOLA) Click on the OK button.

Connect to “LUC”:

  1. Find LUC among your wireless networks
  2. A log in box will pop up. Make sure the network requires WPA2 enterprise credentials.
  3. Mode is Automatic
  4. Enter your Loyla user
  5. Enter your Loyola Password
  6. Check the box "Remember the network"
  7. A certificate is needed to access LUC network.  Click CONTINUE
  8. Enter you MAC username and password that you sign into your MAC with, in order to accept the certificate
  9. Enter you Loyola username and password to get connected to the LUC network.
  10. You should not be connected.

Apple users, if you are having difficulty connecting or staying connected to the "LUC" network, make sure you do not have "Private Browsing" or "Private Address" or "Private Networking" turned on.  These need to be off for the "LUC" network.

If you need further assistance keeping these turned off for "LUC" please contact Apple for additional support.

PLEASE COMPLETE ALL STEPS

Forget the Network:

  1. Tap Wi-Fi.
  2. Tap the info button next to the wi-fi network you want to forget. It looks like a lower-case I.
  3. Tap Forget This Network. Do this for “LUC” and any other University network you attempted (Luc-guest and Loyola)
  4. Tap Forget when prompted to confirm you want to forget the network.

Connect to “LUC” 

  1. Tap Settings
  2. Tap Wi-Fi
  3. Select LUC wireless network
  4. Enter your Loyola username(uvid) and password
  5. Select “Trust” (the certificate that says accept is no longer valid if you get that, turn your phone off and back on and then restart this process from the beginning)
  6. You are now connected to LUC wireless

Screen shots are available here: 

Turn off Private Browsing:

  1. Tap Settings
  2. Tap Wi-Fi
  3. Tap the “I” (information) button next to the “LUC” network
  4. Tap Private Address.
  • If your device joined the network without using a private address, a privacy warning explains why.
  • If you have not connected successfully, you need to TURN OFF private browsing for “LUC” only. You may leave it on for all other networks you use.

 

Apple users, if you are having difficulty connecting or staying connected to the "LUC" network, make sure you do not have "Private Browsing" or "Private Address" or "Private Networking" turned on.  These need to be off for the "LUC" network.

If you need further assistance keeping these turned off for "LUC" plesae contact Apple for additional supoprt.

PLEASE COMPLETE ALL STEPS

Forget the Network:

  1. Click on the Network icon on the lower right corner of your screen
  2. Click “Network & Internet Settings”
  3. Click Manage Wi-Fi Settings
  4. Under “Manage known network’ click the network you want to forget
  5. Click “Forget” Do this for “LUC” and any other University network you attempted to connect to (LUC-Guest, LOYOLA) Click on the OK button.

Connect to “LUC”:

  1. Click on the Network icon on the lower right corner of your screen
  2. Click “LUC” from the list of wireless networks and click “Connect”
  3. Enter your username/uvid and password
  4. Click OK
  5. When prompted for “Continue Connecting?”, click “Connect”
  6. You should now be connected.

 Screen shots are available here:

Forget the Network by following these steps or going to https://support.google.com/chromebook/answer/1056578?hl=en for more information:

  1. Sign in to your Chromebook.
  2. At the bottom right, select the time.
  3. Select Settings.
  4. In the "Network" section, select Wi-Fi.
  5. Select Known networks.
  6. Find the network you want to forget, then select More   Forget.

Please do this for “LUC” and any other University network you attempted to connect to (LUC-Guest, LUC-TV-Printer-Games-Misc) Click on the OK button. After you forgot all of the LUC related networks, Turn off the WiFi

  1. Turn on Wi-fi
  2. Select the “LUC” network
  3. In EAP method, select “PEAP”
  4. In Phase 2 authentication select “MSCHAPv2”
  5. Leave Server CA certificate as “Do Not Check”
  6. In Identity specify your University Username followed by @ luc.edu (This is not a confirmed step as we don’t have a chromebook to test on)
  7. In Password type in your University password
  8. Leave Anonymous identity blank
  9. Click the Connect button
  10. You should not be connected

 

PLEASE COMPLETE ALL STEPS

Forget the Network:

  1. Go to System Preferences > Network
  2. Select WiFi on the left
  3. Chose the wireless network from the list
  4. Click on the “Disconnect” button. Do this for “LUC” and any other University network you attempted to connect to (LUC-Guest, LOYOLA) Click on the OK button.

Turn off Private Browsing Android 10 (see instructions below for the new Samsung Galaxy)

  1. Open the Settings
  2. Select Network and Internet.
  3. Select WiFi.
  4. Connect to the UT wireless network 
  5. Tap the gear iconnext to the current wifi connection.
  6. Select Advanced.
  7. Select Privacy.
  8. Select "Use device MAC"

Samsung Galaxy

  1. Navigate to "Settings"
  2. Select "Connections"
  3. Select "WiFi"
  4. Select your wireless network
  5. Tap the gear shaped icon next to the network you connected to
  6. Select "Advanced"
  7. On the next screen there is a menu labeled "MAC Address Type". Tap on "MAC Address Type"
  8. Select “Use Phone/Device MAC”

Connect to “LUC”

  1. Turn on Wi-fi
  2. Select the “LUC” network
  3. In EAP method, select “PEAP”
  4. In Phase 2 authentication select “MSCHAPv2
  5. Leave Server CA certificate as “Default”
  6. In Identity, enter your University Username/uvid
  7. In Password type in your University password
  8. Leave Anonymous identity blank
  9. Click the Connect button
  10. You should not be connected.

 Screen shots are available here:

 

Google Pixel Mobile Phone 

Each campus has its own certificate. When you travel to a different campus the certificate needs to be trusted. This will happen with certain devices but not every device needs have this trust re-established.

When you change your UVID password you have to change your password on all your devices as well i.e. tablets, e-readers, smartphones, laptops, etc. What happens when you get locked out is that your previous password is still saved on those mobile devices and it needs to be updated with the new one. This is similar to when you have to change your password in your email on your devices.

Contact the Service Desk by logging an incident through self-service, via email at itsservicedesk@luc.edu or telephone at 773-508-4487.

Last Modified:   Fri, October 1, 2021 10:02 AM CDT