Loyola University Chicago

Loyola Online

Technology Support

ITS Service Desk

The ITS Service Desk provides the Loyola community with a single point of contact for technology support. You can contact the ITS Service Desk by email at helpdesk@luc.edu or by phone at 773-508-4487. Visit Support Hours for more information.


At Loyola, the Learning Management System, Sakai, acts as an electronic extension of classroom teaching. Faculty use Sakai to post course materials online, facilitate discussion between students via electronic message boards, and administer tests and quizzes remotely. Visit the Sakai Student Guide for self-help instructions. For additional Sakai assistance, contact the ITS Service Desk.


Zoom is a web conferencing solution used in many online courses for synchronous meetings. Instructors and students can share their audio and video to communicate in real time. Additionally, instructors can share their screens for online presentations and demonstrations. Visit the Zoom Guide for self-help instructions. For additional Zoom assistance, contact the ITS Service Desk or Zoom 24/7 Support.


LOCUS is Loyola's information portal for a wide variety of tasks that a student can perform online such as registering for and dropping classes, viewing course catalogs, editing a student's personal information, viewing and accepting/declining financial aid, or viewing and paying on your Loyola account. For LOCUS assistance, contact the ITS Service Desk.


During your time at Loyola, you may take exams, tests, and quizzes that are proctored through a service called Examity, which helps ensure the academic integrity of online testing by verifying a test taker’s identity and reducing the use of disallowed materials. Examity keeps the setup and test-taking process simple, allows for flexible scheduling options that fit your needs, and adheres to the University’s policies on the safety and security of Personally Identifiable Information (PII).


Panopto is a lecture capture software and video repository. Your instructors may create videos and share videos with you using Panopto. Additionally, your instructor may ask you to create your own presentation using Panopto. Visit the Panopto Guide for self-help instructions. For additional Panopto assistance, contact the ITS Service Desk.  


VoiceThread is an interactive discussion tool that allows you to participate in asynchronous conversations using audio, video, and text. For more information on using VoiceThread, visit the VoiceThread Support site. For additional VoiceThread assistance, contact the ITS Service Desk.