Carlson presented eight ways to reduce shrink to the Walmart divisional team.
- INTERACT HOOK
Prevents sweeping by using a two-hand shopping method while simultaneously fronting the remaining product with a paddle mechanism.
- OPEN MERCHANDISING
System that alerts employees if a product is being removed at an irregularly high margin over the average rate of sale.
- SELECT SAFE
After one product is dispensed, lights in buttons flash and no additional items can be dispensed from the safe for a preset amount of time.
After the products have been paid for, the customer will receive a receipt to be used at the Vensafe dispenser to retrieve their product on the way out of the store.
- BACKROOM PLAN
Color-coded backroom map that mirrors the backroom layout to match the sales floor layout.
- IM FOLLOW-UP
A 10-question review of backroom departments, filled out once a week by a manager.
- FIELD MANAGEMENT ROUTINE
One manager will focus on customer service for a two-hour period. The “off duty” members can redirect their time to complete routines.