Loyola University Chicago

Quinlan School of Business

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OUR FOCUS

8 ways to reduce shrink

Shrink solutions

Carlson presented eight ways to reduce shrink to the Walmart divisional team.

  • INTERACT HOOK
    Prevents sweeping by using a two-hand shopping method while simultaneously fronting the remaining product with a paddle mechanism.
  • OPEN MERCHANDISING
    System that alerts employees if a product is being removed at an irregularly high margin over the average rate of sale.
  • SELECT SAFE
    After one product is dispensed, lights in buttons flash and no additional items can be dispensed from the safe for a preset amount of time.
  • VENSAFE
    After the products have been paid for, the customer will receive a receipt to be used at the Vensafe dispenser to retrieve their product on the way out of the store.
  • BACKROOM PLAN
    Color-coded backroom map that mirrors the backroom layout to match the sales floor layout.
  • IM FOLLOW-UP
    A 10-question review of backroom departments, filled out once a week by a manager.
  • FIELD MANAGEMENT ROUTINE
    One manager will focus on customer service for a two-hour period. The “off duty” members can redirect their time to complete routines.