Loyola University Chicago

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Learn more about the CSAA initiative

by: Julia Scharf and Valeria Gomez

The Office of the Dean of Students (DOS) has created a new website for reporting student concerns. To learn more about LUC.edu/csaa, we reached out to the Associate Dean of Students, Lester J. Manzano, Ph.D. with some questions.

Here is what he had to say about the new website:

  • Why was the Center for Student Assistance and Advocacy (CSAA) website created?

The Center for Student Assistance and Advocacy (CSAA) website was created to enhance how Loyola receives and manages reports about students of concern. This University-wide initiative centralizes reporting and response efforts for all types of student concerns.

  • How does CSAA benefit the community?

The CSAA provides a centralized approach that makes getting students the help they need easier, quicker, and more holistic. Students, faculty, staff, parents/families, and local community members can visit one location for resources and for requesting assistance for a Loyola student—all Loyola students, regardless of academic program or campus location. 

  • What do you think the impact of CSAA will be on students?

The CSAA’s University partners aim to provide systematic, holistic case management to better intervene and support students when concerns arise from different areas of the University. 

  • What are the types of concerns students, faculty, and staff can report through CSAA?

Any type of student concern can be reported! The CSAA website brings together in one location the reporting forms for student concerns in the areas of behavioral, personal, academic, equity and Title IX, and student conduct and conflict resolution. The CSAA website also includes a general reporting form for situations that may fall under multiple or none of the areas of student concern (e.g., behavioral, personal, academic, equity, conduct, etc.).

  • Do you think students will feel more comfortable reporting student concerns?

Yes! Students will be provided holistic assistance and support. Although most reports of student concerns are referred by faculty and staff at Loyola, the CSAA website welcomes reports and referrals from any community member who has encountered a student of concern, including faculty, staff, students, parents/family members, and community members. CSAA aims to connect students who need help to the appropriate resources that are available at the University.

  • Will the reports be anonymous?

On the CSAA website’s reporting forms, those who complete the reporting forms submit their contact information so that, if necessary, the CSAA University partner who responds to the report may contact the reporter for additional, clarifying information, if needed. This is especially important if there are follow-up questions or responses that may be important or necessary so that the University may thoroughly address the reported concerns.

Although the Equity/Title IX Reporting Portal for Discrimination, Sexual Misconduct, and Retaliation does allow anonymous reporting, reporting anonymously may limit the University’s ability to thoroughly address the reported behavior. If a reporter would like to discuss reporting options confidentially before submitting a report, they may consider consulting the Wellness Center’s Advocacy Services:


  • How will you respond to reports of students of concern?

The CSAA, led by Loyola’s Office of the Dean of Students (DOS), is a collaborative effort among multiple University partners including the Office of Student Conduct and Conflict Resolution (OSCCR), the Office for Equity and Compliance (OEC), and Student Academic Services (SAS). Depending on the nature of the concern, a CSAA partner will conduct outreach with the student to ensure they are connected to the appropriate resources.

  • How have students been informed about the existence of the CSAA website?

The University contacted students via a community-wide email message at the start of the 2019-20 academic year. CSAA partners have also led multiple presentations for student groups and academic departments. Students can learn more about the CSAA at LUC.edu/csaa.

For more information about the Center for Student Assistance and Advocacy, contact the Office of the Dean of Students at 773.508.8840 or deanofstudents@LUC.edu