Medical Services and Information- COVID-19
Students who need medical services can first access medical care by calling Dial-a-Nurse at 773-508-8883. A nurse will listen to a student's symptoms and direct them on next steps. In Fall 2020, students cannot book medical appointments online as Wellness Center services have expanded and changed during COVID-19 and the nurses will be able to help students figure out next steps for their specific needs/symptoms. If a student would just like a phone consultation with a nurse, they can book that online here.
If you are feeling ill and have questions about symptoms or want to schedule an appointment, you should contact Dial-A-Nurse at 773-508-8883 (leave a message if your call is not answered) or schedule a nurse triage appointment online. If you are feeling ill but are not sure if the symptoms may be consistent with COVID-19, please use LUC's new symptom checker app. The University has developed a Symptom Checker application to promote your own health & safety and to improve awareness of the symptoms of COVID-19. It is strongly recommended that you use the application on a daily basis.
Safe and appropriate care will be provided both in-person and via telehealth depending on the nature of your symptoms. If a nurse recommends that you should be tested for COVID-19, they will provide you with information on how to access testing at Loyola. Testing for COVID-19 will be available on the Health Sciences, Lake Shore, and Water Tower Campuses. Any student reporting symptoms of COVID-19 will have access to testing through the Wellness Center.
Diagnostic Testing and Screening
Testing for COVID-19 will be available on the Health Sciences, Lake Shore, and Water Tower Campuses. Diagnostic testing for COVID-19 will be available to students displaying symptoms. Students should call Dial-a-Nurse at 773-508-8883 if they have any questions about testing services. Any student reporting symptoms of COVID-19 will have access to testing through the Wellness Center.* Testing will NOT take place in the Wellness Center, there have been new satellite clinics created to accommodate the increased testing needs from COVID-19. These clinics will be staffed by Wellness Center medical providers. If you are referred to testing, you will be told where to go for testing (The locations are also below).
For COVID-related purposes only, please bring your insurance card (if you have one) to the testing site.
*Note: Information on testing availability and logistics will be subject to change due to the fluid nature of the COVID-19 pandemic.
Satellite Clinics Hours and Locations (Subject to change)
By Appointment Only
The Lake Shore Satellite Clinic:
Targeted testing will be available through the Wellness Center for students that fall into specific high risk categories. These students will be tested regularly. You will be notified if you are in a group that will require targeted testing, this is not for students who feel ill or have been exposed to someone who has tested positive for COVID-19.
Testing for these groups will be conducted in the Institute of Environmental Sustainability main floor; while outdoor testing facilities are preferred, an indoor facility may be used if this is not feasible and the periphery of testing stations are at least 6 feet apart and physical partitions are in place (https://www.cdc.gov/coronavirus/2019-ncov/hcp/broad-based-testing.html ). Testing will be conducted by the medical staff of the Wellness Center in full personal protection equipment in accordance with Centers for Disease Control and Prevention guidelines. A team of float pool nurses and nurse practitioners will also assist in the testing-both at the satellite clinics and the targeted testing sites.
Targeted Testing Site Location and Hours
The times for the satellite clinics and the targeted testing sites are subject to change based on staffing and needs.
All students, faculty, and staff who spend time on campus who are diagnosed with COVID-19 are required to immediately report their diagnosis so that we can work to minimize the spread of infection in our community. If you have tested positive for the virus <within the past 2 weeks>, please contact us at COVID-19report@LUC.edu or by calling 773-508-7707. All information will be kept confidential. This means that only staff who will be supporting Loyolans with a positive diagnosis will be aware of test results. This could include medical providers, a contact tracer, and appropriate residence life staff. If you were diagnosed with COVID-19 through testing done by the Wellness Center, you do not have to report the diagnosis as the Wellness Center is already aware of your diagnosis.
Anyone who tests positive for the coronavirus—with or without symptoms—must isolate until they are not at risk of infecting others. According to the CDC, isolation is used to separate sick people from healthy people. Those guidelines recommend an isolation period lasting a minimum of 10 days. You can find more information about isolation in the tab below. If you need support when isolating off campus or your condition worsens, please contact the Wellness Center for assistance.
For students living in the residence halls who are diagnosed with COVID-19, a Care Coordinator will work with you to ensure that all of your needs are met.
Anyone who tests positive for the coronavirus—with or without symptoms—must isolate until they are not at risk of infecting others. According to the CDC, isolation is used to separate sick people from healthy people. Those guidelines recommend an isolation period lasting a minimum of 10 days.
Students who are housed in a residence hall with private bathrooms will isolate in their assigned room. Any student residing in a residence hall with a shared bath will be relocated to a separate residence hall, where they will live for the duration of their isolation period. While in isolation, you may not leave the building, and you may not host visitors under any circumstances. You will be provided with food, linens, in-unit bathrooms, access to laundry facilities, and will have access to a Care Coordinator for additional support. Students will continue their studies while in isolation.
Students who are living off campus should isolate in their off-campus apartment or house in an area with an private bathroom that is separate from others. If students need assistance with isolation logistics or health needs can contact the Wellness Center for support.
During isolation, students will monitor their symptoms. A medical provider from the Wellness Center will provide regular virtual wellness checks and determine when students can safely conclude their isolation period. Faculty and staff should monitor their symptoms and contact their health care provider to determine when they can safely end their isolation period.
If you are diagnosed with COVID-19, a contact tracer will call you within 24 hours to discuss who you’ve been in contact with and where you spent time while you may have been infectious. Your name will not be revealed to those you may have exposed, even if they ask. For more information about contact tracing, see the contact tracing information tab below.
Contact tracing is a public health tool used to prevent the spread of infectious disease. Contract tracing involves identifying people who have an infectious disease and the people who they came in contact with and working with them to interrupt disease spread (through isolation and quarantine).
If you are diagnosed with COVID-19 and began your period of isolation, a contact tracer will call you within 24 hours to discuss who you’ve been in contact with and where you spent time while you may have been infectious. Your name will not be revealed to those you may have exposed, even if they ask.
It is the University’s responsibility to respect and maintain the privacy and anonymity of individuals who have tested positive for COVID-19 or who may be part of any contact tracing investigation. In accordance with the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA), the University—along with public health authorities—will not share the identification of any individuals publicly, nor will we provide any information that may compromise confidentiality.
If you have been exposed to someone who has tested positive for COVID-19, you may learn about this through contact tracing. If you have been in close contact with someone who tested positive for COVID-19, the contact tracer will instruct you to self-quarantine for 14 days for the safety of yourself and others. Please see the Quarantine tab below for more information.
Students who live on or around Loyola's campus must comply will all isolation and quarantine guidelines.
Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. If you think that you may have been exposed to someone with COVID-19 but are unsure, you can contact Dial-A-Nurse at 773-508-8883 (leave a message if call is not answered) to discuss your concerns. If you have been notified of an exposure through contact tracing, you will need to quarantine as well.
An exposure is defined as an individual who has had close contact (< 6 feet) with someone with a positive diagnosis of COVID-19 for greater than fifteen minutes.
If you are exposed and need to self-quarantine you will do so in your primary residence hall or off-campus apartment or home. The quarantine period is 14 days as recommended by the CDC. If you develop symptoms of COVID-19, you will have access to medical care through the Wellness Center and should contact Dial-A-Nurse at 773-508-8883 (leave a message if call is not answered) or schedule a nurse triage appointment online.
If you are living in a residence where someone tested positive for COVID-19, it is essential to monitor your own symptoms and take steps to reduce your exposure to COVID-19 in the shared residence. If one of your roommates has COVID-19 and was not diagnosed by the Wellness Center, they must self-report their positive case by calling 773-508-7707 or by emailing COVIDfirstname.lastname@example.org. . Ideally, a person who is sick with COVID-19 should self- isolate in a private space with a private bathroom.
Please see below for tips on how to keep yourself and others healthy if you are living in an apartment with someone who has COVID-19, or an apartment where someone has tested positive but is in isolation in another location.
For students who are living in a residence with someone who has COVID-19:
All close contacts (with or without symptoms) should be tested between 5 and 9 days after exposure to a positive case. Loyola students can get tested at the satellite Wellness Clinics by calling 773-508-8883.
- By definition, close contacts are individuals with whom the positive case was within 6 feet for more than 15 minutes starting 2 days prior to their first day of symptoms (or for asymptomatic individuals their test date) until 10 days from symptom onset/test date. Roommates should always be considered a close contact if they shared a room with the case during this time period. If positive, individuals should isolate themselves until: It has been at least 10 days since the onset of the illness OR specimen collection date; The individuals symptoms, including cough, have improved; and The individual is free from fever without the use of fever reducing medications for at least 24 hours.
- If you are living with someone who tested positive for COVID-19, you must quarantine for 14 days. A negative test result done between days 5 and 9, does not release you from quarantine. Follow these guidelines for quarantine from the CDC to prevent exposing others to COVID-19.
- Monitor your own symptoms by using the LUC symptom checker app If you start to feel ill and develop symptoms while in quarantine, contact Dial-a-Nurse at 773-508-8883 for assistance and support.
- If possible, designate a private bathroom and bathroom that will solely be used by your roommate who is sick and in isolation. They should avoid all common areas of the residence until their isolation period has ended.
- Ask your roommate who is sick to wear a mask and maintain at least a six foot distance if you have to enter their room or if they have to enter a shared space.
- Avoid sharing household items such as kitchen utensils and dishware with the person who is sick or with other roommates who are in quarantine. Also avoid sharing any personal items with others such as phones, clothes, etc.
- Wash your hands thoroughly and frequently.
- Disinfect high touch surfaces and items frequently such as shared toilets, light switches, and doorknobs. (Note: this does not include the space where someone is isolating, as cleaning that space may increase possible exposure to COVID-19)
- Open windows or use a fan or an air conditioner in shared spaces in the home.
- Do not allow any non-essential visitors besides the people who live in the home.
- If you are helping your sick roommate with meals, leave them outside of the door of their room.
- Support your roommate from a safe distance. Testing positive for COVID-19 can be very emotionally and physically difficult for the person who is ill. You can show them support and kindness by facetiming them to chat from your room, offering to get food or groceries delivered, or asking them to let you know if their condition changes and they need help finding immediate care.